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Added 6 days ago
Senior Engineer, Global Technology - Americas Capabilities
Expeditors
Grapevine, TX
…enterprise cloud platform. The team develops Angular frontends and Java Spring Boot services and applies AI across the engineering lifecycle, including AI-enabled solution design, coding…
Added 6 days ago
Senior Engineer, Global Technology - Americas Capabilities
Expeditors
Romulus, MI
…enterprise cloud platform. The team develops Angular frontends and Java Spring Boot services and applies AI across the engineering lifecycle, including AI-enabled solution design, coding…
Added 6 days ago
Senior Engineer, Global Technology - Americas Capabilities
Expeditors
Laredo, TX
…enterprise cloud platform. The team develops Angular frontends and Java Spring Boot services and applies AI across the engineering lifecycle, including AI-enabled solution design, coding…
Added 6 days ago
Senior Engineer, Global Technology - Americas Capabilities
Expeditors
Edison, NJ
…enterprise cloud platform. The team develops Angular frontends and Java Spring Boot services and applies AI across the engineering lifecycle, including AI-enabled solution design, coding…
Added 6 days ago
Senior Engineer, Global Technology - Americas Capabilities
Expeditors
Ellenwood, GA
…enterprise cloud platform. The team develops Angular frontends and Java Spring Boot services and applies AI across the engineering lifecycle, including AI-enabled solution design, coding…
Added 6 days ago
Mid-Level Software Engineer
Belay Technologies
Fort Meade, MD
…Software Engineer will work with a team of other principal and senior-level contributors to provide development and production support for ICAM products in support of the Zero Trust…
Added 6 days ago
Technology Product Owner – Developer Experience platform
Wells Fargo
CHARLOTTE, NC
Knowledge of enterprise application frameworks such as Java/Spring Boot, .NET, Python, React, Angular, or similar developer enablement platforms.
Added 6 days ago
C
Senior Full Stack Java Developer w/AWS (Hybird)
Cognizant
Charlotte, NC
- $62,500 to $99,000 USD / year
As a Senior Full Stack Java Developer , you will make an impact by designing, developing, and implementing scalable enterprise applications that support critical business functions. You…
Added 6 days ago
CR
Full Stack Software Engineer - Technical Lead, AVP II
Charles River Systems Inc MA
United States
- $90,000 to $157,500 USD / year
Design, develop, test, and implement full-stack solutions using Java, Spring/Spring Boot, React, JavaScript/TypeScript, REST APIs, SQL, and related technologies.
Added 6 days ago
Java REST Kafka Redis MCP SCRUM Developer
COOLSOFT
Madison, WI
We are seeking a highly skilled and experienced Senior Java Developer with strong hands-on expertise in Java, Spring framework/Spring Boot, Messaging Queues, Caching and Angular to join our…
Added 6 days ago
Core Senior .NET Software Engineer
Evolent
Madison, WI
The Senior Software Engineer leads the design, development, and deployment of complex software solutions, ensuring scalability and maintainability. This role architects and implements…
Added 6 days ago
Lead Software Engineer - Java or Python, Agentic AI
JPMC page
Jersey City, NJ
Strong hands-on Java, Spring Boot, Kafka, API development, Python, and Shell scripting experience for building automation services, test harnesses, evaluation tooling, pipeline…
Added 6 days ago
Java Backend Developer
Citibank, N.A.
United States
…resilient, low-latency, and cloud-ready solutions leveraging Java, Spring Boot, and enterprise SQL…
Added 6 days ago
Full Stack Developer
E-Infosol LLC
Washington, DC
Write, review, and refactor Java (Spring Boot) back-end and Angular 21 front-end code.
Added 6 days ago
Sr Software Engineer I
American Express
Atlanta, GA · Phoenix, AZ · New York, NY · NY
Deep experience with Java ecosystems and frameworks such as Spring, Spring Boot, or equivalent
Added 6 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 6 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 6 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 6 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 6 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 6 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 6 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 6 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 6 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 6 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…

Miratech

Senior Routing Engine Developer (CX Platform)

Remote, United States

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Job details

Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Skills

Oracle Java
Spring Boot
Reporting
Documentation
Microservices
API development
Transaction processing
PostgreSQL
Data modelling
Communication skills
Scheduling
Forecasting
Apache Kafka
RabbitMQ
Kubernetes
Jenkins
Software development
GitHub

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Jobs in the United States