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Social Media Manager - Borgata
The Borgata Hotel Casino and Spa, LLC
United States
Regularly measure and analyze platform insights and data, appropriately translating them into reports
Added 1 min ago
Lead Engineer – Operational Technology Security
Target Enterprise Inc
NCD-0375 Brooklyn Park, MN
Monitor and improve platform data quality. Find and fix coverage and inventory gaps so OT asset, vulnerability, traffic-flow, and secure-configuration data can be trusted by consumers.
Added 1 min ago
Lead Engineer – Operational Technology Security
Target Enterprise Inc
NCD-0375 Brooklyn Park, MN
Monitor and improve platform data quality. Find and fix coverage and inventory gaps so OT asset, vulnerability, traffic-flow, and secure-configuration data can be trusted by consumers.
Added 1 min ago
Procurement Operations - P2P Analyst
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Chicago, IL
…products and services, administration of the Procure-To-Pay platform, sourcing of parts for the New Product Development (NPD) team and spend…
Added 1 min ago
Senior Fullstack Java Software Engineer III - AWS/ REACT/ UI
JPMC page
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…designing and developing our core deal lifecycle management platform - a mission-critical system that supports Global Investment Banking and Global Corporate Banking operations across more…
Added 2 mins ago
BV
Application Architect
Bright Vision Technologies
Irving, TX
- $115,000 to $165,000 USD / year
…relevant to the project. The work spans implementation, API and data integration, code quality, release readiness, and production troubleshooting. The successful candidate will apply…
Added 2 mins ago
Senior Modeling & Simulation Engineer
KBR
Reston, VA
Support study execution through development of models, experiment designs, data collection, and analytic products.
Added 2 mins ago
Product Analyst, eCommerce
Colgate-Palmolive Company
Piscataway, NJ
…actionable technical requirements, user stories, and seamless platform…
Added 2 mins ago
Field Customer Engineer
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…quickly demonstrating time to value and the power of the Tanium platform against the customer's business objectives. Engaged at a critical stage of the sales cycle, FCEs act as the expert…
Added 2 mins ago
Scientific Director
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…Director will seek out, examine, and distill complex scientific data to create impactful scientific publications, effective educational materials, and/or innovative brand strategies as…
Added 3 mins ago
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ESL Distance Learning Coordinator (Full-Time/Grant Funded)
Del Mar College
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- Full-time
Ability to collect, analyze, and interpret attendance and assessment data to support program improvement and compliance.
Added 4 mins ago
Account Support Specialist - Automotive Retail
Entrega
Troy, MI · GA
…Specialist will drive Dealer engagement and utilization with the platform through best practice training and platform…
Added 4 mins ago
VP, Head of Global Development
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Washington, DC
…that acquires, develops, and operates hyperscale and wholesale data center assets on behalf of institutional capital, with an active platform spanning the United States and Europe. The firm…
Added 5 mins ago
Senior Director, Enterprise AI Enablement
FTCRUDE Fortrea CRU Inc.
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…Enterprise Architecture, Information Security, Legal, Compliance, Data & AI, and Technology teams, this leader will drive AI awareness, workforce readiness, organizational adoption, and…
Added 5 mins ago
Phenomenal Data Engineer (2+ years - Senior Level)
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Pentagon, VA
…support national security missions. We leverage the Databricks platform for advanced data science and engineering, and transform complex model outputs into compelling, interactive…
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Information Security Engineer
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Remote, United States
…many different aspects of IAM-Specifically around Client's SSO…
Added 6 mins ago
Enterprise-grade agile planning solution Subject Matter Expert (SME)
Fathom Management LLC
United States
…teams to the entire product portfolio. It provides a unified platform for strategic portfolio planning, execution tracking, and delivery management, helping organizations align technology…
Added 6 mins ago
Senior Product Manager
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…drive successful execution. Candidates must be able to leverage data to inform decisions, synthesize and clearly communicate insights, and apply a customer-first mindset with ownership,…
Added 6 mins ago
Senior Systems Analyst
Fidelity Technology Group, LLC
Westlake, TX
Analyze platform data to identify trends, generate insights, and support decision-making
Added 6 mins ago
Software Engineering & AI Intern
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…operate at mission-critical scale. You will work with high-volume data, engineer real-time pipelines using technologies such as Kafka and Elastic, and apply predictive machine learning and…
Added 6 mins ago
Senior DevOps Engineer
LEIDOS, INC.
Bethesda, MD
…(National Digital Exploitation and OSINT Center) DOMEX Technology Platform (DTP). Under this 10-year contract containing multiple Task Orders, we support the DOMEX Data Discovery Platform…
Added 6 mins ago
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Controls Systems Engineer
Actalent
Bowling Green, OH
- $40 to $55 USD / hour
Configure and test PLC, DCS, HMI, and SCADA systems, ensuring accurate implementation of control logic, graphics, alarming, and data acquisition.
Added 7 mins ago
Engineer III, Global Technology - Data Solutions
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You will work closely with engineers, product managers, architects, platform teams, and business stakeholders to develop enterprise data platforms, analytical applications, semantic models,…
Added 7 mins ago
Senior Engineer, Global Technology - Americas Capabilities
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…deliver business capabilities on a modern enterprise cloud platform. The team develops Angular frontends and Java Spring Boot services and applies AI across the engineering lifecycle,…
Added 7 mins ago
Managing Director, OneStream Consulting Practice
Baker Tilly Advisory Group, LP
Remote, United States

Miratech

Senior Routing Engine Developer (CX Platform)

Remote, United States

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Job details

Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Skills

Oracle Java
Spring Boot
Reporting
Documentation
Microservices
API development
Transaction processing
PostgreSQL
Data modelling
Communication skills
Scheduling
Forecasting
Apache Kafka
RabbitMQ
Kubernetes
Jenkins
Software development
GitHub

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