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Added 2 mins ago
Technical Customer Success Manager
Cloudinary
Remote, United States
Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user…
Added 9 mins ago
Infra Cloud Capacity Manager
Bright Vision Technologies
Remote, United States
Experience with data, API's and capacity intelligence.
Added 18 mins ago
Director, Legal
NetApp, Inc.
Wichita, KS
Added 19 mins ago
Manager Application Development & Support
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 23 mins ago
Senior Software Engineer - React and Nodejs
TestYantra Software Solutions
Plano, TX
Added 27 mins ago
CC
2027 Summer Intern: Software Engineer
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Englewood, CO
- $31,533 USD / year
…Single Pane Of Glass Portals based on the solution components API's. Explore, design, develop and integrate customer specific use-cases which require adhoc coding development, including on…
Added 27 mins ago
VI
Technical Program Manager, Spend
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
…data platforms, analytics, AI and Generative AI solutions, API integrations, and platform…
Added 28 mins ago
IG
Servicenow Developer
Insight Global
Remote, United States
- From $80 USD / hour
Experience building inbound integrations using Scripted REST API or Table API for callbacks/status updates
Added 28 mins ago
IG
Software Engineer
Insight Global
Charlotte, NC
- From $65.06 USD / hour
Bank of America is building out a development team in Charlotte, NC focused on creating and integrating API-based applications and services. This role is highly hands-on and will support…
Added 28 mins ago
IG
DevOps Engineer (Integrations & Automation)
Insight Global
Remote, United States
- From $82 USD / hour
Experience building internal developer portals or self-service platforms.
Added 39 mins ago
Forward Deployed Engineer
Newcode.ai
Chicago, IL
…comfortable with hands-on technical work. For example, you can read API documentation to connect two systems, edit JSON files, write a short Python function when the canvas is not enough,…
Added 40 mins ago
Senior Storage Engineer
Runware
Remote, United States
…and a disk, node or whole site failing is invisible to the developer calling our…
Added 40 mins ago
Senior Security Engineer
Runware
Remote, United States
Build security visibility across the fleet: logging, detection, alerting and audit trails from firmware to API, wired into the fleet dashboards and on-call so that an anomaly on one node in…
Added 40 mins ago
Head of Infrastructure Operations
Runware
Remote, United States
Runware is the AI inference platform that builds and operates its own infrastructure, end to end. One API gives developers access to image, video, audio, 3D and language models, and our…
Added 40 mins ago
AI Factory Network Architect
Runware
Remote, United States
…weeks, and a failure anywhere in the network is invisible to the developer calling our…
Added 44 mins ago
Python Automation & SCM Engineer
Capgemini
Ariana, TN
GitHub REST API, Artifactory REST API, Tuleap, and Jira integrations.
Added 45 mins ago
Senior Product Manager Policies
Okta
NEW YORK, NY
…Collection Policy as well as the underlying Policy Framework, Policy API, and Auth Pipeline that power them.Policies is foundational to the entire Okta product portfolio as it's the…
Added 45 mins ago
Staff Software Engineer, Server and Full Stack, Growth and Discovery, DeepMind
Google
New York, NY
Experience developing, evaluating, or serving large language models, agentic workflows, multimodal pipelines, or AI runtime APIs (e.g., PyTorch, JAX, Triton, vLLM, Gemini API).
Added 45 mins ago
Staff Backend Software Engineer (R50033532)
FOX
NEW YORK, NY
Added 45 mins ago
Senior Frontend Engineer - Hashicorp Vault
IBM
Armonk, NY · POUGHKEEPSIE, NY · New York, NY
Debug and resolve complex UI issues, including API integration, performance optimization, and security vulnerabilities
Added 54 mins ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 54 mins ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 54 mins ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 54 mins ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 54 mins ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…

Miratech

Senior Routing Engine Developer (CX Platform)

Remote, United States

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Job details

Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Skills

Oracle Java
Spring Boot
Reporting
Documentation
Microservices
API development
Transaction processing
PostgreSQL
Data modelling
Communication skills
Scheduling
Forecasting
Apache Kafka
RabbitMQ
Kubernetes
Jenkins
Software development
GitHub

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