Jobs in the United States

25+ jobs

Save this search

Added just now
Operations Portfolio Project Manager
Roche
Tucson, AZ
You have a preferred understanding of relevant Design Control and/or Phased Development processes.
Added just now
Provider Clinical Operations Consultant, Senior Manager
PricewaterhouseCoopers Advisory Services LLC
NY · Atlanta, GA · Charlotte, NC · Austin, TX · Chicago, IL · Washington, DC · Kansas City, MO · Dallas, TX · Baltimore, MD · Milwaukee, WI · Minneapolis, MN · Boston, MA · Philadelphia, PA · Pittsburgh, PA · Houston, TX
…helping healthcare organizations improve clinical operations, technology-enabled workflows, patient access, utilization and capacity management, and service line performance. As a Senior…
Added just now
Principal Scientist, Combination Product Physics Based Modeling and Simulation Combination Products
Merck Sharp & Dohme LLC
NJ
…the Device Product Assessment and Innovation team in Device Development and Technology. The role connects drug delivery device physics with translational modeling of the delivery…
Added just now
Senior Scientist, Chemistry (On-site)
Merck Sharp & Dohme LLC
NJ
Analytical Method Development, Chemical Engineering, Chemical Proteomics, Chemical Synthesis, Chemometrics, Chromatography, Data-Driven Decision Making, Flow Chemistry, Laboratory…
Added just now
Executive Director, HR Business Partnership & IT Solutions Lead
Merck Sharp & Dohme LLC
NJ · PA
Role design emphasis: HR business expertise and transformation leadership are primary. The leader must have the credibility to co-shape HR strategy and operating-model change, then mobilize…
Added just now
Senior Software Engineer (Python) - Remote
Mitratech
Remote, United States
…lead how we build software, using agentic, pipeline-driven development in which AI coding agents plan, write, test, and review code under strong engineering…
Added just now
AI Engineer
Hub International Limited
Chicago, IL
HUB is seeking an AI Engineer to join the RPA & Automation team within our centralized technology organization, part of HUB’s AI & Automation organization. This is a hands-on build role…
Added just now
AI Engineer
Hub International Limited
Chicago, IL
HUB is seeking an AI Engineer to join the RPA & Automation team within our centralized technology organization, part of HUB’s AI & Automation organization. This is a hands-on build role…
Added just now
Sr. Manager, Domain Design
Hub International Limited
Chicago, IL
Sr. Manager Domain Design. Establish a business/technology operations assessment capability, leading discovery and analysis of operational processes within specific business domains to…
Added just now
Manager/Sr Manager Supplier Financial Governance
Hub International Limited
Chicago, IL
We are hiring a Manager or Senior Manager to join our Technology Business Management (TBM) function within the Technology & Operations organization, reporting to the Director, Technology…
Added just now
Privilege Access Management Engineer
Hub International Limited
Chicago, IL
…the included, but not limited to, incident response, playbook development and execution, operational engineering, tooling maintenance, as well as being a key participant within Information…
Added just now
Identity Access Management Architect
Hub International Limited
Chicago, IL
We are seeking an experienced IAM Architect to design, build, and evolve our enterprise Identity and Access Management (IAM) program. This role oversees and drives the IAM architectural…
Added just now
Dynamics 365 F&O Finance Technical Product Owner
Hub International Limited
Chicago, IL
Design & Build Enhancements: Perform hands-on system configuration, X++ development, customizations, and data entity development within D365 F&O.
Added just now
Senior AI Engineer
Hub International Limited
Chicago, IL
…contributor for the AI Engineering function within our centralized technology organization, part of HUB’s AI & Automation organization. This is the most senior hands-on engineering seat in…
Added just now
M&A IT Systems Analyst
Hub International Limited
Chicago, IL
…thorough discovery and documentation of existing, acquired technology systems across your assigned portfolio and collaborating with a team of business and technical experts to chart a path…
Added just now
Quality Engineer II
Hub International Limited
Chicago, IL
…coordinating the testing tasks which include the analysis, design, execution, and implementation. This role requires good understanding of fundamental software testing practices which will…
Added just now
Operational Compliance Manager
Hub International Limited
Chicago, IL
The Operational Compliance Manager develops and oversees the compliance operations, technology policy governance, and risk tracking capabilities within HUB's Technology Governance function.…
Added 1 min ago
SJ
Director, Business Development
St. Jude Children's Research Hospital, Inc.
Remote, United States
- $160,160 to $329,680 USD / year
The successful candidate brings deep expertise in life sciences business development, technology commercialization, and strategic partnering, along with a demonstrated ability to navigate…
Added 1 min ago
Head of Security and Compliance
Raydar
San Francisco, CA
Our client is a financial technology company.
Added 1 min ago
Senior Product Care Engineer
Electrolux Consumer Products, Inc
United States
The Senior Product Care Engineer/Specialist is responsible for the design, development, validation, and continuous improvement of mechanical and electromechanical components within the…
Added 1 min ago
Senior Director of Admissions
Naropa University
Boulder, CO
…infrastructure, application-processing operations, workflow design, and innovation that enable that work. Together, the two leaders ensure strategy, people, processes, and technology remain…
Added 1 min ago
For Career Opportunities with CMU Medical Education Partners (CMEP), please read the following:
Central Michigan University
Mount Pleasant, MI
…enrollment, in terms of quality and quantity as well as to design and prepare assessments of programs supporting CMU’s strategic graduate recruiting process. In addition, this position will…
Added 2 mins ago
Power Markets Data Scientist & Optimization Analyst - Hybrid Remote
Bloomington, IN
…Power Markets group and works collaboratively with Information Technology (IT), Information Services (IS), System Operations, Strategic Planning, Finance, and Generation personnel to…
Added 2 mins ago
H
Entry Product Engineer
HP
Corvallis, OR
- $65,600 to $101,000 USD / year
This is an Entry-level Product Engineering position within HP’s imaging and printing business. Our print technology includes the merging of complex design constraints, the use of material…
Added 2 mins ago
M
Account Director
marks
Chicago, IL
- $100,000 to $110,000 USD / year
…engaging moments across the entire brand spectrum - from brand design and packaging, to content and consumer connections. We are a collaborative global network of 1,900+ team members across…

Miratech

Senior Routing Engine Developer (CX Platform)

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Apply About employer

More about this job

Skills

Oracle Java
Spring Boot
Reporting
Documentation
Microservices
API development
Transaction processing
PostgreSQL
Data modelling
Communication skills
Scheduling
Forecasting
Apache Kafka
RabbitMQ
Kubernetes
Jenkins
Software development
GitHub

Report this job