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Added 1 min ago
Technical Business Requirements Analyst
Voyager Technologies, Inc.
Pittsburgh, PA
Voyager is an innovative space, defense, and national security technology company committed to advancing and delivering transformative, mission-critical solutions. We tackle the most…
Added 1 min ago
Technical Business Requirements Analyst
Voyager Technologies, Inc.
Folsom, CA
Voyager is an innovative space, defense, and national security technology company committed to advancing and delivering transformative, mission-critical solutions. We tackle the most…
Added 7 mins ago
Senior Architect / DevOps Engineer- Remote (DC, MD, VA- Locals only)
Swingtech
Remote, United States
This role blends solution architecture, DevOps engineering, cloud operations, system reliability, release support, and technical leadership. The ideal candidate should be able to guide…
Added 8 mins ago
Senior Product Owner, Adobe Experience Manager (AEM)
Appnovation Technologies
NY
…operations, creative and agency stakeholders, delivery leads, engineering squads and Adobe’s product teams. We are looking for someone with strong business sense and a deep functional…
Added 9 mins ago
Principal Software Engineer – GRS Innovation (Generative AI)
Liberty Mutual Insurance
Boston · Portsmouth · Indianapolis · Plano · Columbus
…documentation, and knowledge transfer. Design solutions with security, responsible AI, observability, resiliency, cost, and operational ownership in mind - even when the initial deliverable…
Added 12 mins ago
WM
Associate Director, Quality Assurance (Operations) *PC 483
with Miltenyi Biotec
Gaithersburg, MD
- $167,779 to $182,573 USD / year
Promote a strong Quality culture within the organization. Identify compliance risks and be a part of the solution through ownership and collaboration.
Added 12 mins ago
Principal Software Engineer – GRS Innovation (Generative AI)
Liberty Mutual
Boston, MA · Portsmouth, NH · Indianapolis, IN · Plano, TX · Columbus, OH
…ideas into proofs of concept, initial pilots, and reusable engineering…
Added 13 mins ago
AC
Tower Technician III
ADB Companies
Houston, TX
- $26 USD / hour
…infrastructure solutions including Wireline, Wireless, ISP, AV, and Engineering. Our customer centric approach has ensured long term relationships with commercial clients, service…
Added 15 mins ago
Senior Software Engineer
Penske
Tampa, FL · Reading, PA
Participate in Design and Deploy Tollgate reviews and gain buy in from cross-functional teams including QA, Architect, Security, Webmaster and Operations.
Added 17 mins ago
Enterprise Innovation Developer II
PENAIR CREDIT UNION
Pensacola, FL
…The role also advises business and technology stakeholders on solution feasibility, architecture, security, scalability, risk, and…
Added 18 mins ago
Night Shift Technician II, Maintenance
LG Energy Solution Arizona
Queen Creek, AZ
LG Energy Solution Arizona, Inc. will never request payment, fees, gift cards, banking transfers, or purchases from candidates at any stage of the recruitment process. We also do not…
Added 23 mins ago
Director, Generative AI & Intelligent Automation
CGI Technologies and Solutions, Inc.
Sacramento, CA
Support proposal development, solution positioning, and strategic deal pursuits
Added 23 mins ago
ERP Account Growth Professional
CGI Technologies and Solutions, Inc.
San Francisco, CA
Collaborate with sales leadership, solution engineering, capture, proposal, marketing, and delivery teams to advance opportunities.
Added 23 mins ago
Strategic Sales Generalist - Western Region
CGI Technologies and Solutions, Inc.
San Francisco, CA
Experience collaborating with pre-sales, solution engineering, delivery, proposal, partner, and executive leadership teams to develop and execute complex ERP pursuits.
Added 23 mins ago
Director, Public Sector IT Business Development – San Francisco Bay area
CGI Technologies and Solutions, Inc.
San Francisco, CA
You will collaborate with account teams, solution architects, industry leaders, and subject matter experts to develop compelling business and technology solutions addressing areas such as…
Added 23 mins ago
Principal / Senior Principal Logistics Engineer
Northrop Grumman
Los Angeles, CA
Northrop Grumman Mission Systems is a trusted provider of mission-enabling solutions for global security. Our Engineering and Sciences (E&S) organization pushes the boundaries of…
Added 24 mins ago
Senior Atlassian Solution Architect
LMI
United States
The Atlassian Solution Architect will define the target-state site and organization architecture, guide configuration decisions, assess legacy Data Center assets, and establish migration…
Added 25 mins ago
Lead AI Architect ( Agentic SDLC )
Orion Innovation
Edison, NJ
…measure task completion, code correctness, regression rates, security findings, latency, cost, and engineering…
Added 27 mins ago
Production Program Manager
Anduril Industries
Costa Mesa, CA
…manufacturing environment. This cross functional work will involve engineering, supply chain, operations, quality, finance and leadership teams to ensure the successful manufacturing…
Added 27 mins ago
Manager, Enterprise & Integration Architect
Johnson & Johnson Services Inc. Legal Entity
New Brunswick, NJ · West Chester, PA · Palm Beach Gardens, FL · Warsaw, IN · Raritan, NJ
…capabilities, applications, data, integration, infrastructure, security, and operating-model decisions into a coherent enterprise roadmap, with particular accountability for enterprise…
Added 28 mins ago
Software Engineer II
JPMC page
Jersey City, NJ
Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security…
Added 28 mins ago
SR
Sr Program Manager
Scientific Research Corporation
Fort George G. Meade, MD
- $244,650 USD / year
Identifying and developing business processes and performance measures to successfully integrate the Engineering/Integration and Testing/Evaluation
Added 31 mins ago
Technical Business Requirements Analyst
Voyager Technologies, Inc.
Houston, TX
Voyager is an innovative space, defense, and national security technology company committed to advancing and delivering transformative, mission-critical solutions. We tackle the most…
Added 38 mins ago
R
Lead Network Engineer
RWE
Austin, TX · White Plains, NY · Chicago, IL
- $127,000 to $171,000 USD / year
The role serves as a senior technical escalation point and leads complex network and security initiatives, including architecture, troubleshooting, modernization, resiliency, and standards…
Added 39 mins ago
Senior Business Development Manager
KBR
Beavercreek Township, OH
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…

Miratech

Senior Routing Engine Developer (CX Platform)

Remote, United States

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Job details

Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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