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VP, Customer Engineering & Success
CircleCI
San Francisco, CA
The team works across North America, Europe, and Japan and serves engineering organizations at companies of every size. CircleCI processes more than a million builds a day, so this team…
Added 7 mins ago
BOM Change Administrator
Lippert
Yoder, IN
…role is responsible for managing BOM structures, coordinating engineering changes, maintaining product data, and ensuring alignment between Engineering, Manufacturing, Procurement, Quality,…
Added 15 mins ago
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NC Programmer
Actalent
Wichita, KS
- $60,000 to $90,000 USD / year
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 15 mins ago
Director, Legal
NetApp, Inc.
Wichita, KS
Added 16 mins ago
Electro-Mechanical Technician - Temple TX
East Penn Manufacturing - Deka Batteries
Temple, TX
East Penn Mfg is a leader in energy storage solutions known for innovation, quality, and a commitment to excellence. We are currently seeking experienced and detail-oriented…
Added 22 mins ago
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Senior Engineer, High Voltage Development
Arlington, VA · NY · Glen Allen, VA · Charlotte, NC · Louisville, CO
- $113,000 to $141,525 USD / year
…powering it. Apply now and energize your career with a true leader in global…
Added 23 mins ago
TA
Sr. Engineering and Requirements Technical Advisor
The Aerospace Corpor
Colorado Springs, CO
- $171,400 to $257,100 USD / year
As a Sr. Systems Engineering Lead for the Systems Delta 85 Requirements and Engineering (SYD85/S5) staff, you will perform duties as a key leader for enterprise engineering for Battle…
Added 24 mins ago
GIS Supervisor - Data Management
Portland General Electric
Portland, OR
…management function within our GIS team. This forward-thinking leader will combine technical expertise with team development to maintain and improve the integrity of PGE’s geospatial data.…
Added 24 mins ago
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Entry Level Electrical Drafter
Actalent
Portland, OR
- $38 to $55 USD / hour
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 36 mins ago
OV
Senior Media Buyer (Meta)
Open Vision Engineering Inc
San Francisco, CA
- $140,000 to $200,000 USD / year
Pocket is a Y Combinator W26 company building a premium hardware plus software product in the AI voice recorder space. We are obsessed with quality and speed. We are scaling very fast in…
Added 38 mins ago
BM
Manufacturing Engineer
Bartell Machinery Systems, LLC
Rome, NY
- $85,000 USD / year
BARTELL MACHINERY SYSTEMS, L.L.C. is a global leader in providing highly engineered industrial manufacturing equipment for the Tire & Rubber, Oil & Gas, and Wire & Cable industries with a…
Added 39 mins ago
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Production Test Engineer
Actalent
Liverpool, NY
- $34 to $47 USD / hour
…warfare and radar systems within a highly collaborative Systems Engineering organization. This hands-on role focuses on integrating software and hardware, executing production and…
Added 40 mins ago
Software Development Engineer, Amazon Connect InterApps (AWS)
Amazon
New York, NY
We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and…
Added 41 mins ago
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Service Specialist
Actalent
New York, NY
- $40 to $45 USD / hour
…work environment offers growth opportunities, particularly in software engineering, with a chance to engage in design engineering tasks. The typical work hours are from 7:00 AM to 3:30 PM,…
Added 41 mins ago
Senior Leader Product Engineering/Cloud Solutions & GTM Greater New York
Slalom, Inc.
NEW YORK, NY
…Our mission is to maximize the value of the technology and software our clients create through efficient, high-quality, and consistent service, incorporating AI tools and outcome-focused…
Added 41 mins ago
Senior Business Analyst, Product Strategy
Capital One
New York, NY
…Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative…
Added 50 mins ago
Senior Staff Engineer (Multiple Openings)
Samsung Austin Semiconductor, LLC.
San Jose, CA
· Master’s degree or foreign equivalent in Computer Science, Computer Engineering, Electronics Engineering or a closely related field plus eight (8) years of experience in a related…
Added 50 mins ago
Senior Engineer (Multiple Openings)
Samsung Austin Semiconductor, LLC.
San Diego, CA
Samsung, a world leader in advanced semiconductor technology, is founded on a simple philosophy – the endless pursuit of excellence will create a better world for all. At Samsung Austin…
Added 50 mins ago
Engineer
Samsung Austin Semiconductor, LLC.
San Jose, CA
Samsung, a world leader in advanced semiconductor technology, is founded on a simple philosophy – the endless pursuit of excellence will create a better world for all. At Samsung Austin…
Added 51 mins ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Added 51 mins ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Added 51 mins ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Added 51 mins ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Added 51 mins ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Added 51 mins ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.

Miratech

Senior Routing Engine Developer (CX Platform)

Remote, United States

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Job details

Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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