Jobs in the United States

25+ jobs

Save this search

Added 4 mins ago
Portfolio Analytics & Strategy Specialist - GenAI
PNC
Pittsburgh, PA · Charlotte, NC · Raleigh, NC
· Champion responsible AI, including transparency, human oversight, and data protection
Added 4 mins ago
FE
Assistant Community Manager - Affordable Housing ( Part time)
Fairstead ESC LLC
Covington, KY
- Part-time
…development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at…
Added 4 mins ago
Assistant Community Manager - Affordable Housing
Fairstead ESC LLC
Richmond, VA
…development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at…
Added 14 mins ago
Agentic Commerce Senior Manager | Industrial
Accenture
Overland Park, KS
…multidisciplinary teams across strategy, digital experience, content, platform integration, data, sales, and account teams. You will help clients improve how their products, services, and…
Added 14 mins ago
Learning Technology Manager
Accenture
Overland Park, KS
…roadmaps, ecosystem advisory, vendor selection, and full-cycle platform implementation. You understand what it takes to move from whiteboard to go-live - and you know how to bring clients…
Added 14 mins ago
AEM Functional Lead
Accenture
Overland Park, KS
…optimal decision making across global digital strategy, AEM platform governance, onboarding of net-new sites and other essential AEM digital…
Added 14 mins ago
A
Agentic Commerce Senior Manager | GEO & Search
Accenture
Overland Park, KS
- $132,500 to $338,300 USD / year
Schema/structured data recommendations where applicable
Added 14 mins ago
A
CPQ Consultant
Accenture
Overland Park, KS
- $70,350 to $205,800 USD / year
2 years of experience using CPQ platform technologies such as Conga, SAP CPQ (formerly Callidus), Oracle CPQ Cloud (formerly Big Machines), PROS, and Salesforce Revenue Cloud (formerly…
Added 14 mins ago
A
MarTech Data Architect
Accenture
Overland Park, KS
- $132,500 to $302,400 USD / year
Experience designing and governing Customer Data Platform solutions, including identity resolution, unified customer profiles, and real-time activation on platforms such as Adobe RTCDP or…
Added 14 mins ago
O
Software Development Manager
Oracle
Topeka, KS
- $112,800 to $264,100 USD / year
Oracle Health Applications & Infrastructure is building a modern cloud platform for healthcare applications and services. The Identity and Access Management organization provides the…
Added 14 mins ago
O
Senior Platform Software Engineer - OCI
Oracle
Topeka, KS
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 14 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Topeka, KS
Collaborate with senior engineering and architecture leaders to define long-term platform strategy and API standards
Added 14 mins ago
MidMarket Account Executive - Common Room
Zoom
Overland Park, KS · Topeka, KS
…expands Zoom's customer base by connecting growing businesses to platform capabilities that transform the way their go-to-market teams operate. Each day brings a blend of outbound…
Added 14 mins ago
Senior Staff Engineer - Agentic Identity
Cisco
Topeka, KS
Deliver Developer Tooling & APIs: Build reusable APIs, SDKs, CLI tools, and integration patterns (including Model Context Protocol/MCP-based access) to enable seamless adoption across…
Added 14 mins ago
Data Scientist 1
Baylor Scott & White Health
Topeka, KS
Care Coverage Analytics supports the data science and advanced analytics needs of Baylor Scott & White
Added 14 mins ago
Site Reliability Engineer
Highmark Health
Topeka, KS
…healthcare delivery technology architecture, infrastructure and platform operations, and cybersecurity. Fosters a culture of automation, continuous improvement, collaboration, and patient…
Added 14 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Topeka, KS
- $88,900 to $160,100 USD / year
Enhancing system integration processes/data management across enterprise applications. Apply structured problem-solving frameworks to decompose ambiguous business challenges into…
Added 14 mins ago
O
Senior Applied Scientist
Oracle
Topeka, KS
- $113,000 to $234,600 USD / year
…product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an…
Added 14 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Topeka, KS
- $88,900 to $160,100 USD / year
Join our dynamic Data Intelligent Services team!
Added 14 mins ago
Clinical Pharmacist Investigational Drug Services
Intermountain Health
Topeka, KS
Added 14 mins ago
C
Lead Data Engineer-Snowflake
Cognizant
Topeka, KS
- $115,000 to $135,000 USD / year
Troubleshoot and resolve data pipeline and platform issues through root cause analysis and continuous improvement initiatives.
Added 14 mins ago
Buyer I or II
Intermountain Health
Topeka, KS
Added 14 mins ago
Product Manager - Technical
Intermountain Health
Topeka, KS
…cross-functional teams, including software developers, engineers, data analysts, and healthcare professionals, to define product roadmap, product requirements, prioritize features, and…
Added 14 mins ago
Clinical Informatics Analyst
Intermountain Health
Topeka, KS
Added 14 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Topeka, KS
In this role, you will be supporting products that have recently been transitioned from on-prem data center into AWS Cloud. The position will be heavily involved in strategizing and…

Miratech

Senior Routing Engine Developer (CX Platform)

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Apply About employer

Report this job