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Added 8 hours ago
Manager Application Development & Support
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 9 hours ago
CC
2027 Summer Intern: Software Engineer
Charter Communicatio
Englewood, CO
- $31,533 USD / year
…phones, utilizing AI and ML. Develop tools for automation of testing Radio and Core Access Network…
Added 9 hours ago
Senior Software Engineer (Location Services)
CoreLogic Solutions, LLC
Austin, TX · Irvine, CA · San Diego, CA · Dallas, TX
Champion automated testing, CI/CD pipelines, and reliability engineering practices within the team.
Added 9 hours ago
P
Sr. Associate
Pfizer
New York City, NY
- $79,400 to $132,400 USD / year
…from feasibility and rapid prototyping through development, testing, deployment, production support, and post-launch…
Added 9 hours ago
AI Analyst 2
Community Financial System, Inc.
SYRACUSE, NY
…development by assisting with data preparation, feature analysis, testing, and output interpretation. * Analyze and interpret model behavior to inform decision-makers and optimize…
Added 9 hours ago
Software Development Engineer, Amazon Connect InterApps (AWS)
Amazon
New York, NY
As a developer on our team, you’ll own code end-to-end from design to development, and work closely with senior technical leaders within the team and across AWS. You’ll have a sound…
Added 9 hours ago
Director, Software Engineering - Bank Tech
Capital One
New York, NY
Work with product managers to understand desired application capabilities and testing scenarios
Added 9 hours ago
A
Software Development Engineer II - AMZ27493.1
Amazon
New York, NY
- $158,100 to $213,800 USD / year
…development cycle, end-to-end, from design, implementation, and testing to documentation, delivery and maintenance. Produce comprehensive, usable software documentation. Evaluate and make…
Added 9 hours ago
AA
Software Dev Engineer II AMZ10587319
Amazon Advertising LLC
NEW YORK, NY
- $158,100 to $213,800 USD / year
Added 9 hours ago
Forward Deployed Engineer (FDE)
Internal Data Resources, Inc
NEW YORK, NY
…scalability, and operational efficiency through automation and testing * Partner with multiple engineering domains (cloud, identity, network, compute, storage) to support modernization…
Added 9 hours ago
Fixed Income Algo Technology, Director
Citigroup
New York, NY
…shaping architecture, reviewing critical designs and code in Java and Rust , and setting the bar for engineering…
Added 9 hours ago
Staff Software Engineer, Server and Full Stack, Growth and Discovery, DeepMind
Google
New York, NY
5 years of experience testing, and launching software products, and with full stack development, across back-end such as Java, Python, Golang, or C++ codebases.
Added 9 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 9 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 9 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 9 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 9 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 9 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 9 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 9 hours ago
Certified Scrum Master
Modern Technology Solutions Inc
Dayton, OH · Dayton
Experience with Agile techniques: User Stories, Continuous Integration, Continuous Testing, Team Agreements, Definition of Done, Definition of Ready, Acceptance Criteria
Added 9 hours ago
Junior Cloud/Software Engineer
Modern Technology Solutions Inc
Dayton, OH · Dayton
Support integration testing and verification of catalog services as they interact with ICAM Services, Foundational Services, EPAS, and mission applications.
Added 9 hours ago
O
Principal Platform Software Engineer
Oracle
Nashville, TN
- $104,500 to $234,600 USD / year
…Networking, Storage, Identity, Security, Observability, and Developer services. The OKE team owns a highly available 24x7 cloud service and continues to expand the platform with new…
Added 9 hours ago
Junior-Level Business Analyst
CGI Technologies and Solutions, Inc.
North Charleston, SC
o Create test plans, traceability matrices, test scenarios, and test cases for functionality testing.
Added 9 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 9 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…

Miratech

Senior Routing Engine Developer (CX Platform)

Remote, United States

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Job details

Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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