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AI Deployment Manager - Knowledge
OpenAI
San Francisco, CA
- $162,000 to $230,000 USD / year
…hackathons, and hands-on workshops for audiences ranging from senior leaders to working…
Added 2 mins ago
Senior CPU Performance Architect
Google
Mountain View, CA
Added 4 mins ago
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Senior Network Account Manager, Veteran Services
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Portland, ME
- $72,800 to $130,000 USD / year
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Added 6 mins ago
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Senior Mechanical Engineer
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New York, NY
- $130,000 to $200,000 USD / year
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Added 7 mins ago
JL
Director, Strategic Sourcing
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Denver, CO
- $120,000 to $140,000 USD / year
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Assistant General Counsel - Supply Chain & Purchasing
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…Team, the successful candidate will be a trusted adviser to senior executives and will help shape business and legal strategy across a complex global…
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Senior Software Engineer - Analytics Platform
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…high-performance gateways, workload management, query execution, developer platforms, APIs, authorization, and core backend services. The focus is on solving challenging problems in…
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Senior Visual Systems Designer, Geo Makers
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New York, NY · Mountain View, CA · Seattle, WA
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Senior Product Owner, Adobe Experience Manager (AEM)
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Senior Product Owner, Adobe Experience Manager (AEM)
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Added 10 mins ago
Senior Mechanical Engineer
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Added 12 mins ago
Principal Software Engineer – GRS Innovation (Generative AI)
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Boston · Portsmouth · Indianapolis · Plano · Columbus
…the ability to present technical work and recommendations to senior leadership. Experience with intelligent document processing, document understanding, multimodal AI, or high-volume…
Added 12 mins ago
Head, Data & Quantitative Sciences DD&T
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Boston, MA
…and this role owns it. As Head of DQS DD&T, you will be the senior DD&T partner to DQS leadership: setting the DD&T strategy with them, planning the portfolio of technology, data and AI…
Added 14 mins ago
Principal Software Engineer – GRS Innovation (Generative AI)
Liberty Mutual
Boston, MA · Portsmouth, NH · Indianapolis, IN · Plano, TX · Columbus, OH
…similar channels to audiences ranging from hands-on engineers to senior technical or business…
Added 14 mins ago
Principal Front-Office Engineer - Investments Technology (Private Markets)
Liberty Mutual
Boston, MA
This role is ideal for a Lead or Senior Engineer who thrives as an individual contributor and wants to drive technical direction without moving into management.
Added 15 mins ago
Investment Analyst - Metals & Minerals
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Washington, DC
Preparing internal investment proposal documents for senior management and credit presentation, including describing the rationale and risks of the proposed investment.
Added 16 mins ago
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Strategic Partnerships Manager
Nexthink
Boston, MA
- $100,000 to $135,000 USD / year
…deal-facing role in high-growth software, with visibility to senior leadership and partner…
Added 18 mins ago
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Senior Application Software Engineer- Oracle Health
Oracle
United States
- $86,100 to $187,000 USD / year
We are seeking a versatile Senior Application Software Engineer to contribute across platform engineering, cloud infrastructure, distributed systems, application development, integration…
Added 19 mins ago
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Senior Talent Acquisition Specialist
Trinity Partners, LLC
Waltham, MA · San Francisco, CA · NY · East Norriton, PA · Princeton, NJ
- $94,000 to $129,250 USD / year
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Added 19 mins ago
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Senior Talent Acquisition Specialist
Trinity Partners, LLC
NY · Waltham, MA · San Francisco, CA · East Norriton, PA · Princeton, NJ
- $94,000 to $129,250 USD / year
We are looking for a driven, collaborative Senior Talent Acquisition Specialist to serve as a strategic recruiting partner for experienced professional through leadership hiring, with a…
Added 21 mins ago
DH
Senior Account Executive, BioPharma
Definitive Healthcare, US
Remote, United States
- $112,000 to $168,000 USD / year
We’re looking for a seasoned Senior Account Executive to own retention and growth across a portfolio of our largest and most complex existing BioPharma accounts. You’ll serve as the…
Added 22 mins ago
Software Engineer I
Robert Half
San Ramon, CA
Modify and/or enhance existing components of a small scale with guidance from a supervisor or senior engineer.
Added 22 mins ago
Investment Analyst - Metals & Minerals
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Washington, DC
Preparing internal investment proposal documents for senior management and credit presentation, including describing the rationale and risks of the proposed investment.
Added 24 mins ago
Cleared Senior/Principal Systems Analyst, Onsite
Sandia National Laboratories
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Senior Database Engineer
TEKsystems
Foster City, CA
- $70 to $80 USD / hour

Miratech

Senior Routing Engine Developer (CX Platform)

Remote, United States

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Job details

Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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