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Customer Service Representative
Champion Homes
Millen, GA
- $18 to $20 USD / hour
For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many…
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Assistant Store Manager
Buckle
Cheyenne, WY
Be vocal and continuously update fellow leader and Team
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BH
RN Clinical Director - $10k Sign-On Bonus!
Brookhaven Hospice
Manchester, NH
- $110,000 to $117,000 USD / year
…for patients and families. Collaborating closely with your Program Director, Hospice Physician, and Community Liaisons, you'll orchestrate office excellence, foster growth in patient…
Added 1 min ago
Retail Assistant Store Manager
The ODP Group
Katy, TX
…Assistant Store Manager will be a “Key Carrier” and considered a leader on duty. All Retail Assistant Store Manager’s must be able to work a flexible schedule that aligns with business…
Added 1 min ago
Retail Assistant Store Manager
The ODP Group
Houston, TX
…Assistant Store Manager will be a “Key Carrier” and considered a leader on duty. All Retail Assistant Store Manager’s must be able to work a flexible schedule that aligns with business…
Added 1 min ago
BB
Barista - San Jose
Blue Bottle Coffee
San Jose, CA · Los Gatos, CA
- $20.32 USD / hour
Reliable and consistent - your leader and teammates can always depend on you to be punctual and bring your A-game
Added 1 min ago
Team Leader - Licensed, School based
Centerstone of Tennessee, Inc.
Nashville, TN
The Team Leader provides Clinical and Administrative supervision to a team of 5-10 school-based therapists. The Team Leader will be available during business hours to answer administrative…
Added 1 min ago
Director, IT Service Desk
Netskope
Santa Clara, CA · Saint Louis, MO
Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of…
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Director, IT Service Desk
Netskope
Saint Louis, MO
Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of…
Added 1 min ago
TC
Assets Protection Team Leader
Target Corporation
Melbourne Village, FL
- $21.25 to $36.15 USD / hour
…skills for a career. The role of an Assets Protection Team Leader can provide you with the skills and experience…
Added 1 min ago
Compliance Director
Target Enterprise Inc
Minneapolis, MN
…channels operating lawfully, safely and without interruption. This leader oversees a team of Senior Managers and Program Owners responsible for product classification and HazMat shipping,…
Added 1 min ago
Supervisor, Operations Seasonal 2nd shift
DSV
Lower Nazareth, PA
Satisfactory completion of a forklift training program
Added 2 mins ago
EN
Shift Leader
Einstein Noah Restaurant Group, Inc.
Lakewood, CO
- $14.57 to $21.86 USD / hour
…and by keeping a safe and clean store environment. As a Shift Leader, you will have the opportunity to rise like one of our bagels and grow your career. Many of our General Managers started…
Added 2 mins ago
BE
Shift leader
Bruegger's Enterprises, Inc.
Bedford, MA
- $14.57 to $21.86 USD / hour
…and by keeping a safe and clean store environment. As a Shift Leader, you will have the opportunity to rise like one of our bagels and grow your career. Many of our General Managers started…
Added 2 mins ago
Senior Manager of People Operations and Services
Einstein Noah Restaurant Group, Inc.
Denver, CO
…focus on strategic partnership with their client groups. This leader will work with People Leadership to define the vision and approach for a reimagined People Services model and guide the…
Added 2 mins ago
Shift Leader
Einstein Noah Restaurant Group, Inc.
Scottsdale, AZ
…and by keeping a safe and clean store environment. As a Shift Leader, you will have the opportunity to rise like one of our bagels and grow your career. Many of our General Managers started…
Added 2 mins ago
EN
Shift Leader
Einstein Noah Restaurant Group, Inc.
Fullerton, CA
- $20 to $22 USD / hour
…and by keeping a safe and clean store environment. As a Shift Leader, you will have the opportunity to rise like one of our bagels and grow your career. Many of our General Managers started…
Added 2 mins ago
Diet Clerk FT - Sunnyview Rehabilitation Center-
Trinity Health
Schenectady, NY
Recognized leader: Magnet Hospital in the Capital Region
Added 2 mins ago
PrEP Navigator - HIV
Vista Community Clinic
Vista, CA
…hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized…
Added 2 mins ago
Registered Nurse, Home Health
Trinity Health
Philadelphia, PA
Every leader on our team began in a field role - you can grow here, too.
Added 2 mins ago
Home Health Nurse
Trinity Health
Columbus, OH
Every leader on our team began in a field role - you can grow here, too.
Added 2 mins ago
Program Manager 3
Emerson
Remote, United States
…plans and status, and interested in developing a career in program management and product lifecycle…
Added 3 mins ago
Senior Manager, Logistics
Catalent
Harmans, MD
Lead the logistics safety program, ensuring safe operation of equipment and handling of hazardous materials.
Added 3 mins ago
Manager, Logistics
Catalent
Harmans, MD
Execute cycle counts at BioPark and Cavalier under the inventory accuracy program, investigate discrepancies, and support MRB disposition.
Added 3 mins ago
Process Engineer
Catalent
Winchester, KY
WellHub program to promote overall physical and mental wellness.

Miratech

Senior Routing Engine Developer (CX Platform)

Remote, United States

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Job details

Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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