Jobs in the United States

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Added 1 min ago
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Senior Data Analyst, Financial & Investment Insights
NielsenIQ
Boston, MA
- $69,800 to $100,000 USD / year
Strong organizational, planning, and project management skills.
Added 2 mins ago
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Senior Engineer, High Voltage Development
Arlington, VA · NY · Glen Allen, VA · Charlotte, NC · Louisville, CO
- $113,000 to $141,525 USD / year
We are currently looking for a dynamic Senior High Voltage Development Engineer to join the team that oversees the regional responsibilities of our project development pipeline. This…
Added 7 mins ago
Platform Engineering Lead
Black & Veatch Family of Companies
Cary, NC · Overland Park, KS
…to the build and step in on complex work when the team needs senior support. Architecture and team leadership come…
Added 8 mins ago
Sr. Technical Service Manager
Stefanini Group
St. Louis, MO
Stakeholder Engagement: Maintain effective communication with senior-level customer stakeholders, project delivery teams, internal teams, and third-party vendors.
Added 8 mins ago
Senior Quality Assurance Engineer - Client Systems (Hybrid)
Publix Super Markets, Inc.
Lakeland, FL
Join the Infrastructure Program Delivery team as a Sr. Quality Assurance Engineer where you will be responsible for leading end-to-end quality assurance for Client Systems Engineering teams…
Added 11 mins ago
Process Controls Engineer III/Senior Process Controls Engineer
Marathon Petroleum Corporation
Robinson, IL
Leads or supports Management of Change (MOC) processes for control system modifications. Lead incident investigations and root cause analyses involving control systems.
Added 11 mins ago
Senior Counsel - Commercial
GE Vernova
Oakbrook Terrace, IL
Support the regional leadership, sales, commercial operations, sourcing, contract management and project management teams of the GE Grid Solutions business lines mentioned above in the:
Added 11 mins ago
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Senior Middleware Engineer
Cognizant
Riverwoods, IL
- $100,000 to $115,000 USD / year
We are seeking an experienced Senior Middleware Engineer with deep expertise in IBM WebSphere Application Server (WAS), IBM MQ, Apache, Tomcat, and Middleware Infrastructure Architecture .…
Added 11 mins ago
Senior Azure Cloud Engineer
Caterpillar, Inc.
East Peoria, IL
Ability to perform all programming, project management, and development/deployment assignments without close supervision; normally assigned the more complex aspects of systems work.
Added 12 mins ago
Channel Development Lead
Humana
Springfield, IL
PMP certification or 4+ years of advanced project or program management experience.
Added 12 mins ago
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Senior Business Systems Analyst
Akamai Technologies, Inc.
Springfield, IL
- $88,900 to $160,100 USD / year
As a Business Systems Analyst Senior, you will be responsible for:
Added 12 mins ago
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Regional Maintenance Manager
CBRE
Springfield, IL
- $200,000 to $210,000 USD / year
…client operations across CBRE. Looking for a rewarding career in…
Added 12 mins ago
Sr Manager - Proj/Prog
Maximus
Springfield, IL
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 12 mins ago
IT Application Development Mgr
United Airlines
Chicago, IL
Lead efforts to plan project staffing, forecast budget, and communicate progress to senior IT and Business leadership.
Added 12 mins ago
Senior Business Analyst - Digital Products (Chicago or Houston)
United Airlines
Chicago, IL
Strong project management and problem resolution skills
Added 12 mins ago
AE
Senior Analyst, Partner Experience Operations and Technology - Global Dining
American Express
Chicago, IL
- $65,500 to $102,500 USD / year
3+ years of experience in business operations, strategy, program management, product operations, customer success operations, or a related field.
Added 12 mins ago
Customer Experience Manager- EdTech
Accenture
Chicago, IL
Minimum of 4 years of project and program management experience
Added 12 mins ago
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Sr. Systems Admin 2 - Lead Security Administrator – Oracle ERP & OCI (SOX)
Exelon
CHICAGO, IL · OAKBROOK TERRACE, IL
- $95,200 USD / year
…controls, with primary accountability for SOX-compliant access management, role creation, and audit readiness. This role leads a team of security administrators, owns Oracle role…
Added 12 mins ago
Operations Support Manager
CGI Technologies and Solutions, Inc.
Chicago, IL
Experience in operations, business management, or cross-functional project/program coordination
Added 12 mins ago
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Senior CRSB Examiner
Federal Reserve Bank
Chicago, IL
- $144,700 to $171,200 USD / year
…with institution executives with broad responsibilities. The Senior Examiner uses in-depth knowledge and/or expertise to lead and serve as Examiner-In-Charge (EIC) or a member of a full…
Added 12 mins ago
Senior Manager, Payment Integrity COE
CVS Health
Chicago, IL
The Senior Manager, Payment Integrity COE Rework & Escalations provides centralized program leadership for the intake, tracking, coordination, reporting, and resolution of rework and…
Added 12 mins ago
Manager, Strategic Finance
Triumvirate Environmental
Somerville, MA
A track record of owning complex, project-based analyses from scoping through delivery to senior stakeholders, with minimal rework
Added 12 mins ago
Client Onboarding Implementation Senior Associate
JPMorgan Chase
Chicago, IL
As a Client Onboarding Implementation Senior Associate within JPMorgan Chase, you will play a pivotal role in leading and executing strategic initiatives that support our business. Your…
Added 12 mins ago
Innosight Consulting Senior Associate, Strategy & Operations
Huron Consulting Group
Chicago, IL
Innosight is seeking a Senior Associate to join our Strategy & Operations consulting team. Senior Associates play a critical role in driving client impact by owning significant workstreams,…
Added 12 mins ago
Principal Enablement Architect
Workday, Inc
Chicago, IL

Miratech

Senior Routing Engine Developer (CX Platform)

Remote, United States

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Job details

Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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