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Added 1 min ago
Faculty New Hire - SOM Institute for Health Computing
UMB School of Medicine
Rockville, MD · MD
Establish and lead an independent, extramurally funded research program in computer science and artificial intelligence, with applications spanning clinical, biological, environmental, and…
Added 1 min ago
WD
Senior Manager - Strategic Sourcing - MRO (Maintenance, Repair, Operations)
Western Digital
Fremont, CA
- $139,500 to $186,000 USD / year
Hire, train, develop and lead a team of sourcing professionals for the Maintenance, Repair and Operations (MRO) commodity.
Added 1 min ago
FL
Supervisory Law Enforcement Specialist (Instruction)
Federal Law Enforcement Training Centers
Glynco, GA
- $125,776 to $163,514 USD / year
Assuring that courses are conducted in compliance with program objectives.
Added 1 min ago
Manager, Operational Foundations
Thumbtack
Remote, United States
…into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate…
Added 2 mins ago
NS
DISTINGUISHED SCIENTIST/ENGINEER FOR USW THEATER OPERATIONS
Naval Sea Systems Command
Naval Base Newport, RI
- $192,695 to $209,600 USD / year
…an accredited college or university. To be acceptable, the program must: (1) lead to a bachelor's degree in a school of engineering with at least one program accredited by ABET; or (2)…
Added 2 mins ago
Solutions Engineer - Security
Cisco
Denver, CO
Customer-Facing Execution Lead and deliver high-impact discovery sessions, technical presentations, demonstrations, and proof-of-concept engagements that move opportunities forward.
Added 2 mins ago
Leader, Partner Sales, AI Infrastructure and Connectivity
Cisco
Chicago, IL
…Infrastructure and Connectivity portfolio with our partners. You will lead a channel specialist sales team to drive balanced growth across hardware and software offerings critical to AI…
Added 2 mins ago
Technical Program Manager III, Customer Outcomes and Resilience Engineering
Amazon Web Services, Inc.
Seattle, WA · Dallas, TX
As a Technical Program Manager in CORE, you will lead projects aligned to our regional leaders, helping to own and define how the organization scales customer resilience and onboarding…
Added 2 mins ago
Sr. Program Manager, WHS Standards & Procedures (S&P)
Amazon.com Services LLC
Nashville, TN · Bellevue, WA · Arlington, VA
…in high performing business organizations, and one who has program management…
Added 3 mins ago
IAM Engineer I, II, III, or Senior
Tri-State Generation and Transmission Association, Inc.
Westminster, CO
Tri-State recognizes the value of a highly-engaged and committed workforce and provides an excellent benefits program that includes:
Added 4 mins ago
AA
Child & Community Health Project Spec
American Academy of Pediatrics
Itasca, IL
- $33.37 to $35.24 USD / hour
…CCH internal review process for contracts and other related program resources. Create, process and monitor the status of all check requests and invoices for assigned…
Added 4 mins ago
AA
Child & Community Health Project Spec
American Academy of Pediatrics
Itasca, IL
- $33.37 to $35.24 USD / hour
…IHCW internal review process for contracts and other related program resources. Create, process and monitor the status of all check requests and invoices for assigned…
Added 4 mins ago
MANAGER, ENTERPRISE APPLICATIONS (314A11326)
Infinite Campus
Minneapolis, MN
…technical requirements, and financial considerations. They will lead a multidisciplinary team of software engineers, application administrators, project managers, and business analysts,…
Added 4 mins ago
Federal Program Director
Nvidia
Remote, United States
NVIDIA Public Sector is seeking a Program Director to lead current and future government-funded programs. This role will plan and execute complex, multidisciplinary infrastructure…
Added 4 mins ago
Area Project Controls Lead, Mega Campus
Meta
Washington, DC
…scale and of strategic importance to Meta. The Project Controls Lead will not only be a technical subject matter expert overseeing all cost controls & commercial deliverables on the project…
Added 4 mins ago
Senior Director/Managing Director, Paid Media + Partnerships
Bully Pulpit Interactive
Washington, DC
In this role, you’ll help lead our Paid Media + Partnerships team overseeing media planning, buying, marketing analytics, creator engagement and more.
Added 4 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Washington, DC
- $88,900 to $160,100 USD / year
Exhibit stakeholder facilitation and consensus-building skills to lead cross-functional workshops and drive alignment.
Added 4 mins ago
Compliance Assurance Program Manager
Meta
Washington, DC
Compliance Assurance Program Manager Responsibilities:
Added 4 mins ago
Product Marketing Manager
Meta
Washington, DC
…identifying opportunities to improve existing products.You will also lead inbound and outbound product marketing initiatives, influencing product strategies and positioning for target…
Added 4 mins ago
Product Communications Manager, WhatsApp
Meta
Washington, DC
Lead proactive and reactive media relations efforts, including drafting press releases, pitches, statements, and op-eds
Added 4 mins ago
Sr Manager - Proj/Prog
Maximus
Washington, DC
…programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules,…
Added 4 mins ago
Strategic Client Programs Specialist
Lyric
Washington, DC
The Strategic Client Programs Specialist serves as the central post-sales program leader for strategic clients, aligning client goals with cross-functional execution across Client Success,…
Added 4 mins ago
Regulatory Non-Financial Reporting Manager
Meta
Washington, DC
…entity-by-jurisdiction obligations register as the team's source of truth, and lead the scoping and impact assessments that Legal, Finance, and CRNFR rely on to resource and execute…
Added 4 mins ago
C
LIMS Validation Test Lead (Benchling)
Cognizant
Washington, DC
- $70,000 to $123,500 USD / year
We are seeking a LIMS Validation Test Lead to own the testing and validation of cloud-based LIMS in regulated life sciences environments. The ideal candidate has hands-on GxP SaaS…
Added 5 mins ago
Clinical Informatics Analyst
Intermountain Health
Washington, DC
…intermediate informatics principles, to support and periodically lead moderately complex projects with limited supervision, while continuing to develop clinical understanding and an…

Miratech

Senior Routing Engine Developer (CX Platform)

Remote, United States

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Job details

Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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