Jobs in the United States

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Added 7 mins ago
Senior Development Engineer - Innovation Center
Burlington Industries
Greenville, SC
The company is looking for Senior Development Engineer to work as part of its Innovation Center in Greenville, SC supporting the Burlington and Safety Component brands.
Added 8 mins ago
Senior Software Engineer, AI/ML Network Engineering
Cisco Systems, Inc.
Milpitas, CA
Our team helps redefine how networking and platform security problems are solved. You will develop security solutions for next-generation networking platforms while creating AI-powered…
Added 9 mins ago
Customer Support Physicist- Chicago
Quantum Machines
Los Angeles
…understanding of customer needs, driving us to deliver unparalleled solutions in this revolutionary…
Added 12 mins ago
Process Engineer
BCH Image USA dba Tri-Plastics
SAINT ANTHONY, IN
Position Summary: Tri-Plastics is seeking a hands-on, results-oriented Process Engineer to support new product development, manufacturing processes, tooling, quality, and continuous…
Added 12 mins ago
Assembly Technician (Assembly Tech)
Mission Critical Group, LLC
Brookston, IN
Added 16 mins ago
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Civil & Structural Architect, Power Generation
OpenAI
Remote, United States
- $257,000 to $327,000 USD / year
…review site, foundation, structural, enclosure, and building solutions for generation plants and their balance-of-plant systems. You will connect equipment and vendor requirements to…
Added 22 mins ago
Senior Development Engineer - Innovation Center
Elevate Textiles
Greenville, SC
The company is looking for Senior Development Engineer to work as part of its Innovation Center in Greenville, SC supporting the Burlington and Safety Component brands.
Added 24 mins ago
Transportation Project Manager
Harrison Consulting Solutions
Peoria, IL
Midwest multi-disciplined engineering firm is looking to add a Transportation Engineer Project Manager to their Peoria team!
Added 33 mins ago
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(USA) Senior, Software Engineer
Walmart
SUNNYVALE, CA
- $117,000 to $234,000 USD / year
Experience integrating AI/ML components and leveraging generative AI tools to enhance software solutions.
Added 34 mins ago
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Software Engineer II | Bentonville, Arkansas
Walmart
BENTONVILLE, AR
- $80,000 to $155,000 USD / year
As a Software Engineer II, you will deliver high-quality software solutions by collaborating with cross-functional teams to design, develop, and maintain scalable applications and services.…
Added 34 mins ago
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Staff, Data Engineer | Bentonville, Arkansas
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
Walmart is seeking a Staff Data Engineer to design and implement scalable data solutions that support business objectives across multiple domains. This role involves translating complex…
Added 34 mins ago
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(USA) Staff, Data Engineer
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
As a Staff Data Engineer at Walmart, you will design and implement scalable data solutions that align with business strategies and regulatory requirements. This role involves translating…
Added 34 mins ago
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(USA) Principal, Software Engineer
Walmart
SUNNYVALE, CA
- $143,000 to $286,000 USD / year
The (USA) Principal, Software Engineer leads the design and delivery of scalable platform capabilities, driving innovation in cloud-native architectures and AI/ML integration. This role…
Added 34 mins ago
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Principal, Software Engineer - Walmart Data Ventures
Walmart
BELLEVUE, WA
- $132,000 to $264,000 USD / year
The Principal Software Engineer leads platform engineering efforts by delivering scalable, cloud-native solutions and reusable infrastructure components that support long-term technical…
Added 34 mins ago
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Senior Manager, Electrical Engineering
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
Added 34 mins ago
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Staff, Software Engineer
Walmart
Sunnyvale, CA
- $143,000 to $286,000 USD / year
Join Walmart as a Staff Software Engineer to lead the design, development, and deployment of scalable platform capabilities, including infrastructure, tooling, and AI/ML frameworks. This…
Added 34 mins ago
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(USA) Staff, Software Engineer
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
Walmart is seeking a Staff Software Engineer to lead the development and delivery of scalable platform capabilities, including infrastructure, tooling, and AI/ML frameworks. This role…
Added 37 mins ago
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Waterfront Engineer
HAIGHT ENGINEERING PLLC
Dover, NH
- $95,000 to $115,000 USD / year
The Waterfront Engineer is responsible for the planning, design, analysis, permitting, and construction support of waterfront and marine infrastructure projects. This position works…
Added 37 mins ago
Forward Deployed Engineer (AI Integration + Design) - Gen AI & Voice AI - US
Blue Machines AI
NY · New York, NY
As a Forward Deployed Engineer, you’ll design, build, and support integrations between the Blue Machines platform and client systems. You’ll work across APIs, cloud services, and AI…
Added 37 mins ago
BU
Controls 1 Engineer
Blue United Sourcing
Garland, TX
- $80,000 to $83,000 USD / year
Blue United Sourcing is partnering with a global manufacturing leader to identify a Manufacturing Controls 1 Engineer for its Garland, Texas facility. This is an opportunity to join an…
Added 37 mins ago
BU
Controls 1 Engineer
Blue United Sourcing
Houston, TX
- $80,000 to $83,000 USD / year
Blue United Sourcing is partnering with a global manufacturing leader to identify a Manufacturing Controls 1 Engineer for its Garland, Texas facility. This is an opportunity to join an…
Added 37 mins ago
BU
Controls 1 Engineer
Blue United Sourcing
Milwaukee, WI
- $80,000 to $83,000 USD / year
Blue United Sourcing is partnering with a global manufacturing leader to identify a Manufacturing Controls 1 Engineer for its Garland, Texas facility. This is an opportunity to join an…
Added 37 mins ago
BU
Controls 1 Engineer
Blue United Sourcing
St. Louis, MO
- $80,000 to $83,000 USD / year
Blue United Sourcing is partnering with a global manufacturing leader to identify a Manufacturing Controls 1 Engineer for its Garland, Texas facility. This is an opportunity to join an…
Added 37 mins ago
BU
Controls 1 Engineer
Blue United Sourcing
Dallas, TX
- $80,000 to $83,000 USD / year
Blue United Sourcing is partnering with a global manufacturing leader to identify a Manufacturing Controls 1 Engineer for its Garland, Texas facility. This is an opportunity to join an…
Added 37 mins ago
BU
Controls 1 Engineer
Blue United Sourcing
Fort Worth, TX
- $80,000 to $83,000 USD / year
Blue United Sourcing is partnering with a global manufacturing leader to identify a Manufacturing Controls 1 Engineer for its Garland, Texas facility. This is an opportunity to join an…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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