Jobs in the United States

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Added 2 mins ago
Principal Infrastructure Engineer
Sanford Health
Remote, United States
…arrays, hyperconverged infrastructure, cloud platform as a service, and server virtualization. Proficiency in scripting languages such as Python, Bash, or PowerShell. Proficiency with…
Added 2 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
…retention, membership attribution, value-based programs, and service recovery…
Added 2 mins ago
A
Product Design Engineer
Actalent
Zeeland, MI
- $45 to $55 USD / hour
Job Title: Catia Design Engineer Automotive Plastic ComponentsJob Description
Added 2 mins ago
Civil Engineer
SME
Macomb, MI
…local communities, SME may be the right fit for you. As a Civil Engineer, you will not be limited to an office environment. Instead, you'll be rooted in the field, conducting evaluations…
Added 2 mins ago
Process Engineer - Core Process Owner - Plant 3
Howmet Aerospace
Whitehall, MI
Howmet Aerospace, Engines currently seeks a dynamic Process Engineer to fill the role of Process Owner - Core! The position will be located in Whitehall, Michigan across our Plants 1 and 3,…
Added 3 mins ago
Ford Racing Chassis Engineer
Ford Motor Company
Allen Park, MI
The Ford Racing Chassis Team is seeking an independent, empowered and passionate Chassis engineer to lead the Chassis Steering System of an upcoming off-road vehicle program
Added 3 mins ago
Ford Racing Logistics and Shipping Specialist
Ford Motor Company
Allen Park, MI
Paid time off for individual and team community service.
Added 3 mins ago
Ford Racing Program Management Analyst
Ford Motor Company
Allen Park, MI
Added 3 mins ago
Security Solutions Architect II
Allied Universal
Wyoming, MI
…people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a…
Added 3 mins ago
Civil Engineer
SME
Plymouth, MI
…local communities, SME may be the right fit for you. As a Civil Engineer, you will not be limited to an office environment. Instead, you'll be rooted in the field, conducting evaluations…
Added 3 mins ago
EC
Supplier Development Engineer - Breakers
Eaton Corporation
Jackson, MI
- $113,000 to $165,000 USD / year
Eaton’s Corporate Sector division is currently seeking a Supplier Development Engineer - Breakers. This will be a hybrid remote/in-office position that can be located at one of the…
Added 3 mins ago
EC
Supplier Development Engineer - Casting & Forging
Eaton Corporation
Jackson, MI
- $113,000 to $165,000 USD / year
Eaton’s Corporate Sector division is currently seeking a Supplier Development Engineer - Casting & Forging. This will be a hybrid remote/in-office position that can be located at one of the…
Added 3 mins ago
Civil Engineer
SME
Kalamazoo, MI
…local communities, SME may be the right fit for you. As a Civil Engineer, you will not be limited to an office environment. Instead, you'll be rooted in the field, conducting evaluations…
Added 3 mins ago
Civil Engineer
SME
Saginaw, MI
…local communities, SME may be the right fit for you. As a Civil Engineer, you will not be limited to an office environment. Instead, you'll be rooted in the field, conducting evaluations…
Added 3 mins ago
Sr. Manufacturing & Controls Engineer
Clarios
Saint Joseph, MO
The Sr. Manufacturing & Controls Engineer will ensure production equipment operates safely, reliably, and efficiently. This role will manage and support manufacturing projects of varying…
Added 3 mins ago
Senior Full Stack Software Engineer - CAD/CAE & AI
Apex Systems, Inc
Dearborn, MI
Job Description: Position Description: Need software engineer to work on Propulsion in-house developed apps in CAD / CAE domain with the knowledge of OOP concepts, JAVA/Angular programming…
Added 3 mins ago
Infrastructure Product Manager / Technical Program Manager
HTC Global Services Inc
Dearborn, MI
Support service-to-platform transformation initiatives, including leadership training sessions and product coaching.
Added 3 mins ago
Design and Release Engineer-Cockpit and Trim
Ford Motor Company
Dearborn, MI
Paid time off for individual and team community service
Added 3 mins ago
ADAS Embedded SW Engineer
Ford Motor Company
Dearborn, MI
Paid time off for individual and team community service
Added 3 mins ago
Design and Release Engineer-Soft Trim Components
Ford Motor Company
Dearborn, MI
Paid time off for individual and team community service
Added 3 mins ago
Software Release Systems Engineer
Ford Motor Company
Dearborn, MI
p]:inline">Lead issue triaging and provide expert support to downstream teams, including conformance, system and service testers, and field deployment teams
Added 3 mins ago
ADAS Verification & Validation - System HIL Engineer
Ford Motor Company
Dearborn, MI
Paid time off for individual and team community service
Added 3 mins ago
High Voltage Core Systems Engineer
Ford Motor Company
Dearborn, MI
engineer in this role is responsible for developing core engineering documentation including, requirements,
Added 3 mins ago
AI Engineer
Ford Motor Company
Dearborn, MI
We're looking for an AI Engineer to own this system end to end: design, develop, test, and deploy the graph layer to Production on a Google Cloud Platform–native stack , and build the…
Added 3 mins ago
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Junior Field Service Engineer
Actalent
Grand Rapids, MI
- $63,000 to $75,000 USD / year
…automotive custom machine manufacturer as an entry-level Field Service Engineer. Ideal candidates are those eager to transition into controls, software, mechanical, or electrical…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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