Jobs in the United States

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Added 2 mins ago
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Senior Software Back End Engineer
Jobgether
Remote, United States
- $122,275 to $165,431 USD / year
…all applications and next steps. Our partner is looking for a Senior Software Back End Engineer based in the United…
Added 7 mins ago
Staff Mobile Engineer - Promo
Hard Rock Digital
Remote, United States
We’re looking for a Staff Mobile Engineer to own technical direction for mobile experiences within the Promos domain, working within our shared React Native platform and contributing to…
Added 13 mins ago
Senior Software Engineer (Institutional, Financing)
Coinbase
Boise, ID
As a Senior Software Engineer on the Financing Engineering team within the Institutional group, you'll design, build, and scale the systems that safely manage billions of dollars in loans…
Added 13 mins ago
Cyber Security AI Engineer 4
St. Luke's Health System
Boise, ID
The Cyber Security AI Engineer 4 serves as the organization’s senior technical authority for AI security, leading the strategy, architecture, governance, and technical standards necessary…
Added 13 mins ago
Director - Customer Response Engineering
Trellix
Boise, ID
…process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten…
Added 30 mins ago
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Senior Machine Learning Engineer
Jobgether
Remote, United States
- $134,400 to $168,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Machine Learning Engineer based in the United States.
Added 34 mins ago
Engineering Manager - Property Management
TheGuarantors
New York, NY
…Manager, or Engineering Manager. A strong prior track record as a senior/staff-level backend…
Added 40 mins ago
Senior Network Engineer, Google Enterprise Network
Google
Austin, TX · Thornton, CO
Added 1 hour ago
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Vice President, Cloud Platform Engineer
Jobgether
Remote, United States
- $150,000 to $175,000 USD / year
…Our partner is looking for a Vice President, Cloud Platform Engineer based in the United…
Added 1 hour ago
Senior Staff Software Engineer, Android & IoT
Jobgether
Remote, United States
…all applications and next steps. Our partner is looking for a Senior Staff Software Engineer, Android & IoT based in the United…
Added 1 hour ago
Senior Networking Engineer, WBB Platform, GGN WANForms
Google
Thornton, CO
As a WAN Building Block (WBB) Platform, Google Global Networking (GGN) WANForms Network Engineer, you will be responsible for defining and qualifying platforms and solutions for scaling…
Added 1 hour ago
Manufacturing Engineer 3 - 31037
Huntington Ingalls Industries
Pocasset, MA
Senior Manufacturing Engineer – Unmanned Underwater Vehicles (UUVs)
Added 1 hour ago
Software QA Engineer II Senior - (E2)
Applied Materials
Billerica, MA
Added 1 hour ago
Senior Software Engineer
EPAM Systems
Boston, MA
We are building a next-generation API Review Agent platform and developer tooling ecosystem. Our platform enables engineers to validate, review, govern, and automate API quality using…
Added 1 hour ago
ConvergeHEALTH Life Sciences - Product Forward Deployed Engineer - Products & Platforms
Deloitte
Kansas City, MO
We're seeking a seasoned Senior Consultant Product Forward Deployed Engineer (pFDE) to own the technical side of the FastForward pre-sales cycle. This is an experienced…
Added 1 hour ago
ConvergeHEALTH Life Sciences - Product Forward Deployed Engineer - Products & Platforms
Deloitte
Saint Louis, MO
We're seeking a seasoned Senior Consultant Product Forward Deployed Engineer (pFDE) to own the technical side of the FastForward pre-sales cycle. This is an experienced…
Added 1 hour ago
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Senior Engineer - SCADA and Controls Engineering
Oracle
Jefferson City, MO
- $114,600 to $234,600 USD / year
The Senior Engineer, SCADA and Controls Engineering supports the standardization, design, implementation, and integration of data center controls systems across a global portfolio. This…
Added 1 hour ago
Senior Transmission Line Engineer - Remote
ICF
Kansas City, MO
We are seeking a Senior Transmission Line Engineer to support and advance our growing transmission engineering practice. In this role, you will provide senior‑level technical expertise,…
Added 1 hour ago
GI
Senior Software Engineer
GitHub, Inc.
United States
- $127,800 to $339,000 USD / year
As a software engineer at GitHub, you will enhance the collaboration experience at GitHub by working closely with a community of engineers and designers with a distributed, diverse and…
Added 2 hours ago
Senior Software Engineer
Workato
San Francisco, CA
We're looking for an exceptional Senior Software Engineer to help build the distributed backend that powers our AI agent platform and the developer-facing products around it - the…
Added 2 hours ago
SC
Principal Consultant
Softchoice Corporati
Denver, CO
- $158,720 to $198,400 USD / year
As the Solution Lead, you are the senior-most technical and delivery authority for multi-cloud engagements spanning Amazon Web Services, Microsoft Azure, and Google Cloud Platform. You are…
Added 2 hours ago
SC
Principal Consultant
Softchoice Corporati
Denver, CO
- $158,720 to $198,400 USD / year
As the Solution Lead, you are the senior-most technical and delivery authority for multi-cloud engagements spanning Amazon Web Services, Microsoft Azure, and Google Cloud Platform. You are…
Added 2 hours ago
SL
: Slalom Flex (Project Based) - Product Intelligence Lead
Slalom, LLC
Denver, CO
- $90 to $95 USD / hour
This role is ideal for someone who can move comfortably between strategy and hands-on execution, challenge senior leaders constructively, navigate ambiguity, and bring structure to an…
Added 2 hours ago
Senior Software Engineer, Discover Feed Recommendations
Google
Mountain View, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 3 hours ago
O
Advanced Services Engineer- Must Have Oracle Health Patient Accounting-Local to Cleveland, OH
Oracle
Cleveland, OH
- $25.87 to $63.65 USD / hour
…and coordinate with Oracle Support, Product Development, and senior technical staff as…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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