Jobs in the United States

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Added 2 mins ago
VI
Senior Strategic Program Partner
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
Partner with senior business leaders to translate strategic priorities into executable initiatives and roadmaps.
Added 7 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
Cross-Functional Communication: Excellent communication skills to interface effectively with senior executive leaders, operational program managers, and hands-on software engineers.
Added 8 mins ago
C
BAS Construction Sales Representative - Indianapolis
Carrier
Muncie, IN
- $79,000 to $158,000 USD / year
Partner closely with internal engineering, ops, and senior sales colleagues on co-selling opportunities, joint bidding, and technical scoping.
Added 8 mins ago
Data Analyst-Technical-Staff
Intermountain Health
Indianapolis, IN
…standards, and operational goals through data insights. Reporting to senior leaders in Digital Technology Services (DTS), you will collaborate with business and clinical leaders across…
Added 8 mins ago
Technology Media & Telecom Merchant Payment Executive
U.S. Bank
Indianapolis, IN
The Vice President, Merchant Sales Executive – (TMT) is a senior individual contributor responsible for originating, developing, and closing strategic merchant acquiring and payment…
Added 8 mins ago
AT
Senior Software Engineer
Akamai Technologies, Inc.
Indianapolis, IN
- $121,400 to $218,600 USD / year
As a Software Engineer Senior, you will be responsible for:
Added 8 mins ago
VP, Strategic Accounts RWD
Norstella
Indianapolis, IN
…NorstellaLinQ among our clients. You’ll act as a trusted advisor to senior-level stakeholders, understanding their complex needs, and helping them to leverage our RWD solutions to enhance…
Added 8 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Indianapolis, IN
- $131,000 to $174,000 USD / year
Serve as the senior technical operations authority across engineering application pods (software, hardware and electronic design, and project and portfolio management tools) for US and UK…
Added 8 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Indianapolis, IN
…control baseline. The position works under the direction of senior engineering and architecture staff and provides a foundation for growth into the AI Operations Engineer…
Added 8 mins ago
Customer Experience Management Consultant, Medallia
Deloitte
Indianapolis, IN
As a Senior Consultant in Deloitte's Customer Experience Management practice, you will leverage your knowledge of best-in-class technology (Medallia, Qualtrics, Sprinklr) to collaborate…
Added 8 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Indianapolis, IN
- $152,000 to $222,000 USD / year
…model, including enrollment of external customers. This is a senior individual-contributor role. It turns the D&S data strategy set by the Chief Technology Office (CTO) into a reliable,…
Added 8 mins ago
Executive Supply Chain FLIGHT DECK Leader
GE Aerospace
Indianapolis, IN
Executive presence and stakeholder management with senior leaders, their staffs, and supplier executives
Added 8 mins ago
Lead AI and Data Science Engineer II- Marketing Measurement
Deloitte
Indianapolis, IN
Present findings and recommendations to senior stakeholders in clear, business-friendly language; escalate material issues to engagement management.
Added 8 mins ago
Data Center Facility Operations Area Director
Meta
Indianapolis, IN
Meta is seeking a Senior Director to lead Data Center Facility Operations across a multi-area region, including operating campuses and future sites that are yet to be announced or built.…
Added 8 mins ago
EG
Cloud Engineer
Eliassen Group
Indianapolis, IN
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 38 mins ago
Engineer- Cloud Security
INSPYR Solutions
Fort Worth, TX
…and enterprise environments. This role will work closely with senior leadership, project managers, and key stakeholders to align security programs with business objectives, strengthen…
Added 38 mins ago
Sr. AVEVA PI Engineer
INSPYR Solutions
The Woodlands, TX
We are seeking an experienced Senior AVEVA PI Engineer to support, maintain, and optimize its existing PI System environment. This individual will take ownership of PI database…
Added 44 mins ago
EG
Cloud Engineer
Eliassen Group
Juneau, AK
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 54 mins ago
JL
Senior Director, Institutional Valuation Practice
Jones Lang LaSalle
Denver, CO
- $40,123 USD / year
We are currently seeking a Senior Director to join our Institutional Valuation Practice.
Added 54 mins ago
UE
Software Development Engineer I - Colorado
Ulteig Engineers, In
Greenwood Village, CO
- $80,000 to $120,000 USD / year
Contribute to the design, development, and testing of AIenabled software solutions under the guidance of senior engineers.
Added 54 mins ago
VI
2027 Summer Internship - Revenue Intelligence
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
The program requires the intern to commit to 10 weeks of participation in all formal training, mentoring, on-the-job learning, and opportunities to interact with senior leaders.
Added 54 mins ago
VI
Senior Director, Spend Management Services - Indirect Category
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
…portfolio performance, and value tracking. You will serve as a senior sourcing leader and escalation point for Directors, Sourcing Executives, and cross-functional partners, guiding complex…
Added 54 mins ago
VI
Senior Director, Spend Management Services - Clinical Categories
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
…portfolio performance, and value tracking. You will serve as a senior sourcing leader and escalation point for Directors, Sourcing Executives, and cross-functional partners, guiding complex…
Added 54 mins ago
VI
Senior Category Management Executive - Clinical
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
Added 54 mins ago
VI
AVP, Category Management
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
…of professionals, including Category Management Executives, Senior Category Management Executives, Directors, and other people leaders, while fostering a high-performing, collaborative…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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