Jobs in the United States

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Added 1 min ago
Sr. Project Manager
MasTec Inc
Louisville, CO
Oversee and manage entire site management team (Project Manager, Construction Manager, Project Engineer, Quality Manager, Safety Manager, etc.)
Added 1 min ago
Project Field Engineer- Civil
Lemartec
Pontoon Beach, IL
The Civil Project Engineer is responsible for providing technical engineering information to the Project Manager, Craft Supervisors, and Corporate Functional Managers to ensure design…
Added 2 mins ago
Project Field Engineer- Civil
Lemartec
Pontoon Beach, IL
The Civil Project Engineer is responsible for providing technical engineering information to the Project Manager, Craft Supervisors, and Corporate Functional Managers to ensure design…
Added 4 mins ago
Manager, Renewable Development
Invenergy LLC
Denver, CO
Invenergy follows a hybrid schedule, working in office Monday through Thursday and remotely on Fridays if work permits.
Added 5 mins ago
SB
Clinical Effectiveness Consultant III
Sutter Bay Medical Foundation
United States
- $53.65 to $80.48 USD / hour
Using strong performance improvement skills including ability to manage a project from conception to completion, facilitate meetings, provide timely accurate data/information, and present…
Added 6 mins ago
Senior Structural Associate
USA Thornton Tomasetti, Inc.
Kansas City, MO
…demands of form, function, sustainability, constructability, schedule, and…
Added 7 mins ago
Engineer V (LNG/LPG Senior Engineer)- $80 per hr-
Scope Services
Hopkinton, MA
Professional Engineer (PE) or Project Management Certification (PMP) is not necessary but preferred.
Added 7 mins ago
Engineer V (Electrical Engineer)- $85.00-90 per hr
Scope Services
Hopkinton, MA
…systems. Working with related discipline engineers, the electrical engineer will provide guidance on how to best select and integrate new equipment into the plant. The electrical engineer…
Added 10 mins ago
Project Chief, Cyber & Assurance R&D
RTX
United States
Collins Applied Research & Technology seeks a Project Chief Engineer to manage a diverse portfolio of emerging technologies in cyber security, tactical operations, and high assurance…
Added 13 mins ago
Machine Shop Supervisor
Celeros Flow Technology
Houston, TX
Project management experience and ability to manage multiple projects at one time.
Added 15 mins ago
R
Project Manager - Water Resources
RK&K
Baltimore, MD
- $63.11 to $69.77 USD / hour
…and erosion/sediment control, in accordance with the scope, schedule, and budget set by the project…
Added 15 mins ago
R
Water Resources Lead
RK&K
Baltimore, MD
- $70 to $85 USD / hour
…plans, and erosion/sediment control, with accountability for project scope, schedule, budget, quality, and client…
Added 15 mins ago
Development Engineer II
Amro Fabricating Corporation
Mukilteo, WA
Supports engineering project planning and execution for mechanical system development.
Added 15 mins ago
Lead, Systems Engineer-Lead, Systems Engineer - Requirements & Integration
L3Harris Technologies
Nashville, TN
ForceX is seeking an engineer to deliver mission-focused technical solutions from concept through deployment and sustainment. The role partners across disciplines to translate requirements…
Added 16 mins ago
Project Manager I - Structural Engineer Buildings
HNTB Corporation
Seattle, WA · Bellevue, WA
This opportunity entails being responsible for managing assigned project(s) throughout their full lifecycle including developing the scope and technical sections of proposal and procurement…
Added 17 mins ago
Systems Engineer II
Mlt Systems
Stafford, VA
Experience considering overall project design including cost, schedule, and social issues that may be associated with a project;
Added 17 mins ago
CO
Development Services Supervising Engineer
County of San Luis Obispo
San Luis Obispo, CA
- $60.13 to $80.6 USD / hour
The Department of Public Works is seeking a Supervising Engineer to join our Development Services team.
Added 18 mins ago
Mechanical Designer - Beta Star
R-V Industries Inc
Honey Brook, PA
Execute project from a budget and schedule standpoint as it relates to design activities.
Added 19 mins ago
Senior Staff AI / ML Solutions Engineer
PPD Development, LP
Morrisville, NC
We have a new opening within the Clinical Research Group (CRG) of Thermo Fisher for a Senior Staff AI/ML Solutions Engineer to support the Finance organization and serve as the hands-on…
Added 19 mins ago
Senior Structural Associate
Thornton Tomasetti
Kansas City, MO
…demands of form, function, sustainability, constructability, schedule, and…
Added 20 mins ago
Process Safety Engineer
Olin Corporation
US-TX-Freeport
Focus: The Process Safety Engineer is responsible for supporting the plant in development and implementation of regulatory, Recognized and Generally Accepted Good Engineering Practices…
Added 21 mins ago
Canonsburg - Project Engineer
Aquatech International LLC
Canonsburg, PA
Aquatech has an immediate need for a full-time Project Engineer to work in our Canonsburg, PA office. The hours are Monday - Friday 8:00 am to 5:00 pm. The Project Engineer will report to…
Added 21 mins ago
Software Engineer 3
Kiewit
Lenexa, KS
Kiewit Technology Group (KTG) builds solutions to enable and support a $15 billion company. Our mission is to deliver project schedule and cost certainty by employing technology designed by…
Added 21 mins ago
New Grad Field Engineer I - Summer 2027
HNTB
Lake Mary, FL · Ormond Beach, FL · Kissimmee, FL
…construction work performed by contractor, in order to monitor the project construction compliance with plans, specifications, and contract provisions, as well as state and local…
Added 22 mins ago
Supplier Engineer III - Medical Device (Hybrid - Maple Grove, MN) Contract - Possible Temp to Hire
Pharmavise Corporation
Maple Grove, MN
Our Medical Device client has an exciting opportunity for a Supplier Engineer III.

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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