Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
CE
Senior Project Manager - Structural (51534)
Collins Engineers, Inc
Columbia, MD
- $124,800 to $187,200 USD / year
…multifaceted, and self-motivated candidate to fill a critical Senior Project Manager role. The ideal candidate will have a broad range of experience and a demonstrated ability to create,…
Added 1 min ago
CE
Engineer - Diver (51535)
Collins Engineers, Inc
Columbia, MD
- $85,000 to $100,000 USD / year
Collins Engineers, Inc. is seeking a motivated Engineer-Diver to join our team in Columbia, Maryland. This position offers a unique opportunity to combine civil/structural engineering with…
Added 1 min ago
CE
Senior Engineer (51538)
Collins Engineers, Inc
Glen Allen, VA
- $120,000 to $150,000 USD / year
Collins Engineers, Inc., is looking for a motivated Structural - Senior Engineer to join our team in our Richmond, Virginia, office. Collins makes its people and culture a top priority,…
Added 1 min ago
CE
Project Manager - Highway Design (51536)
Collins Engineers, Inc
Canton, MA
- $130,000 to $170,000 USD / year
Collins is seeking a highly motivated and experienced Highway Design Project Manager for our Design Group to play a key role on our team in Canton, MA office. The ideal candidate will have…
Added 1 min ago
Senior Backend Engineer, Growth
Robinhood
Menlo Park, CA
As a Senior Backend Engineer on Growth, you’ll be expected to operate with outsized ownership and impact. This is the perfect role for an engineer who can lead high-leverage projects while…
Added 1 min ago
Systems Engineer II
Mlt Systems
Stafford, VA
…fulfill their passion for service. In support of Product Manager Engineer Systems, we are seeking a Systems Engineer II with experience in supporting DOW Federal acquisition programs;…
Added 2 mins ago
IG
Design Engineer
Insight Global
Hilliard, OH
- $110,000 to $135,000 USD / year
Work closely with project teams, vendors, and plant teams to coordinate design and project status
Added 2 mins ago
IG
Research Associate
Insight Global
Pittsburgh, PA
- From $20 USD / hour
● Completing project work related to captures such as recording and updating capture scripts.
Added 2 mins ago
SM
Assistant Manager - Engineering Operations
Stanford Medicine Children's Health
PALO ALTO, CA
- $58.28 to $75.76 USD / hour
Added 2 mins ago
Manufacturing Engineer
Cowboy Space Corp.
Kent, WA
We're looking for a Manufacturing Engineer I to help turn rocket-engine designs into buildable, repeatable hardware as we build our propulsion manufacturing facility.
Added 2 mins ago
Senior Facilities & Infrastructure Engineer
Cowboy Space Corp.
Kent, WA
We're looking for a Senior Facilities & Infrastructure Engineer to develop, commission, and improve the infrastructure supporting Cowboy Space's approximately 290,000-square-foot…
Added 3 mins ago
Principal Supplier Quality Engineer, Contract Manufacturing (CMO)
Edwards Lifesciences LLC
CA
We are seeking a strategic and highly experienced Principal Supplier Quality Engineer to provide quality oversight for Contract Manufacturing Organizations (CMOs) producing finished medical…
Added 3 mins ago
V
Business Intelligence Engineer
Vericast
San Antonio, TX
- $90,000 to $109,000 USD / year
Business Partnership, Consulting & Project Support (10%)
Added 3 mins ago
Sr. Project Manager
MasTec Inc
Louisville, CO
Oversee and manage entire site management team (Project Manager, Construction Manager, Project Engineer, Quality Manager, Safety Manager, etc.)
Added 3 mins ago
Project Field Engineer- Civil
Lemartec
Pontoon Beach, IL
The Civil Project Engineer is responsible for providing technical engineering information to the Project Manager, Craft Supervisors, and Corporate Functional Managers to ensure design…
Added 4 mins ago
V
Software Engineer II
VONTIER
United States
- $96,800 to $120,000 USD / year
We have an exciting opportunity for a Software Engineer II on our Automatic Tank Gauge team. We are looking for motivated people to join us on our journey. You need to think big, move fast,…
Added 4 mins ago
Automation Field Associate Engineer
CTDI
West Chester, PA
The associate engineer performs routine engineering work, assisting senior-level engineers on major projects. This position requires the day-to-day application of comprehensive technical…
Added 4 mins ago
Project Field Engineer- Civil
Lemartec
Pontoon Beach, IL
The Civil Project Engineer is responsible for providing technical engineering information to the Project Manager, Craft Supervisors, and Corporate Functional Managers to ensure design…
Added 5 mins ago
Senior Project Manager – Environmental
Langan Engineering & Environmental Services
Princeton, NJ
Langan is seeking an Senior Project Manager – Environmental to join its collaborative team in Princeton, NJ. This individual will serve a key function in identifying and managing…
Added 5 mins ago
Senior Civil Engineer
Langan Engineering & Environmental Services
Seattle, WA
Langan is seeking a Senior Staff Civil Engineer to join its collaborative team in Seattle, WA. This individual will serve a key function in providing the planning, design, and permitting of…
Added 5 mins ago
Project Environmental Engineer, Scientist, Geologist / Project Manager
Langan Engineering & Environmental Services
Princeton, NJ
Langan is seeking a Project Environmental Engineer, Scientist, Geologist / Project Manager join its collaborative team Princeton, NJ. This individual will serve a key function in managing…
Added 5 mins ago
Operations Performance Engineer
ROHM & HAAS CHEMICALS LLC
Bristol, PA
As the Operations Performance Engineer, you serve as a vital resource for Wastewater Operations by applying technical skills to optimize plant operations, resolve plant problems, and enable…
Added 6 mins ago
ITS Project Manager
Egis Group
Austin, TX
At Egis, every project is an opportunity to create lasting impact. We collaborate with public and private clients to design and deliver innovative transportation, aviation, rail, transit,…
Added 6 mins ago
Quality Engineer TX
SolarEdge
Austin, TX
We are seeking an Quality Engineer to oversee and optimize project execution within our solar manufacturing operations. This role involves coordinating cross-functional teams, managing…
Added 6 mins ago
ML Engineer
ServiceNow
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…

Miratech

Senior Google CCAIP Engineer

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Apply About employer

Report this job