Jobs in the United States

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Added 6 mins ago
Nobel Biocare Quality Engineer, Manufacturing (On-Site Yorba Linda, CA)
Envista Holdings Corporation
Yorba Linda, CA
The Quality Assurance Engineer is responsible to ensure that production processes remain in a state of control, validation and verification activities are robust, and processes consistently…
Added 6 mins ago
Senior Development Quality Engineer
Abbott
Sylmar, CA
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading…
Added 6 mins ago
Software Quality Engineer I
Abbott
Sylmar, CA
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading…
Added 6 mins ago
Staff Engineer, YouTube Shorts Creation Editor, Android
Google
San Bruno, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 6 mins ago
Senior Automation Engineer
C&W Services
Rialto, CA
As a Senior Automation Engineer (SAE), you will manage the Automation Engineering (AE) team at your facility. This includes coordinating the maintenance of the control systems, scheduling…
Added 6 mins ago
Early Career R&D Mechanical Engineer - National Security Products Center, NM/CA, Onsite
Sandia National Laboratories
Livermore, CA
Support project planning, cost and schedule estimates, risk management, procurement, vendor coordination, and customer communication.
Added 7 mins ago
Senior Production Site Reliability Engineer - PH
Disney Entertainment
Glendale, CA
The Walt Disney Company is a global leader in entertainment and technology. Walt’s passion was continuously envisioning new ways to move audiences around the world. A passion that remains…
Added 7 mins ago
Chief Engineer - Aircraft Development
Kratos Defense & Security Solutions, Inc.
Roseville, CA
Assists with setting priorities across the product line. Ensuring roles and responsibilities are clearly defined and coordinated with project engineer(s)
Added 7 mins ago
Mission Assurance Engineer, PMP - Millennium Space Systems
The Boeing Company
El Segundo, CA
…national security space. Our missions have direct impact to global security, like missile warning and Earth…
Added 7 mins ago
Test Engineer 1
Safran
Anaheim, CA · Costa Mesa, CA
…holds, either independently or through partnerships, leading global or European positions in its…
Added 7 mins ago
Network Implementation Engineer
Meta
Menlo Park, CA
…opportunity to shape the development of one of the world's largest, global and most expansive fiber networks. Meta's network has grown significantly over the last 10 years and we expect to…
Added 7 mins ago
Senior Engineering Manager, YouTube, Recommendations ML
Google
Mountain View, CA
Like Google's own ambitions, the work of a Software Engineer goes beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical…
Added 7 mins ago
Senior Network Engineer, Robotics, Enterprise Engineering, DeepMind
Google
Mountain View, CA
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Added 7 mins ago
Senior Engineer, Product and Process Engineering
Edwards Lifesciences
Irvine, CA
Imagine how your ideas and expertise can change a patient’s life. Our Global Operations & Quality team plays a central part in ensuring our products are delivered to patients with…
Added 7 mins ago
Intermediate Environmental, Health & Safety (EHS) Auditor
Jacobs
Irvine, CA
Certified Safety Professional (CSP), CIH, Professional Engineer (PE) or Project Management Professional (PMP), or similar credentials
Added 7 mins ago
Materials Scientist – ALD Coating Technology
Applied Materials
Santa Clara, CA
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge…
Added 7 mins ago
Senior Technical Product Manager, Infrastructure Resilience
Nvidia
Santa Clara, CA
Hands-on experience as a site reliability or infrastructure engineer supporting GPU clusters. You have triaged workload failures, interpreted XID logs, and worked across teams to…
Added 7 mins ago
PCB HW Design Engineer
Broadcom
Irvine, CA · San Jose, CA
Design architecture - collect information on PCB design rules, requirements, and specifications from project stakeholders, including customers
Added 7 mins ago
C
HVAC Engineer
CBRE
San Jose, CA
- $45 to $65 USD / hour
As a CBRE HVAC Engineer, you will be responsible for maintaining mechanical and electrical equipment for complex commercial HVAC systems by conducting proactive performance testing and…
Added 8 mins ago
Staff Research Engineer, Expressive Motion and Believability, DeepMind
Google
San Francisco, CA · Mountain View, CA
Share Staff Research Engineer, Expressive Motion and Believability, DeepMind
Added 8 mins ago
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Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
San Ramon, CA · San Francisco, CA
- $131,000 to $174,000 USD / year
…application pods (software, hardware and electronic design, and project and portfolio management tools) for US and UK…
Added 8 mins ago
Lead Software Engineer - ServiceNow
JPMorgan Chase
San Francisco, CA
As a Lead Software Engineer at JPMorganChase within the Infrastructure Platform ServiceNow IT Service Management , you are an integral part of an agile team that works to enhance, build,…
Added 8 mins ago
Technical Program Lead
Leidos
San Diego, CA
Experience serving as a Deputy Project Manager, Assistant Project Manager, technical lead, chief engineer, or equivalent onsite program representative.
Added 8 mins ago
Engineer II
Safran
Los Angeles, CA · Carson, CA
…holds, either independently or through partnerships, leading global or European positions in its…
Added 8 mins ago
Manufacturing Engineer
5TH AXIS INC
San Diego, CA
Engineer the Future of Precision Manufacturing at 5th Axis

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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