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Principal Software Engineer - Oracle Labs & Experiences (Oracle Labs)
Oracle
Jefferson City, MO
- $118,700 to $194,400 USD / year
+ Professional level certifications (OCI Architect, AWS Solutions Architect, Azure Administrator, GCP Professional Cloud Engineer, NVIDIA Certified) strongly preferred.
Added 1 min ago
Data Center Technician (Third Shift)
Google
Kansas City, MO
+ Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and…
Added 2 mins ago
Regional Engineering Manager (58377)
ATS FAMILY
Remote, United States
…engineers and investigators support a wide range of industries. As part of the ATS family, the company also offers expanded capabilities in testing, inspection, and calibration when a…
Added 3 mins ago
Structural Engineer - Bridge Maintenance
Department of Transportation
Helena, MT
The Montana Department of Transportation (MDT) is recruiting for a Bridge Maintenance Engineer (Subject Matter Expert). This position ensures that bridges and other transportation…
Added 3 mins ago
Civil Engineering Specialist - Bridge Design
Department of Transportation
Helena, MT
…Engineering Specialist in the Bridge Bureau in Helena. The Engineer is responsible for designing and developing construction plans and documents for bridge replacement and rehabilitation…
Added 4 mins ago
Alternative Project Engineer
Department of Transportation
Helena, MT
The Montana Department of Transportation (MDT) is recruiting for an Alternative Project Engineer. The position performs project management duties to develop and complete multiple…
Added 4 mins ago
Civil Engineering Specialist - Road Design
Department of Transportation
Helena, MT
This position is part of a career ladder with career advancement opportunities.
Added 4 mins ago
Mechanical Engineer, Fuel Handling Equipment
Kairos Power
Alameda, CA
Kairos Power is seeking a highly motivated Fuel Handling Equipment Design Engineer with expertise relevant to design, development, testing and manufacturing of automated systems for fuel…
Added 5 mins ago
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Senior I Engineer - Network Services Implementation & Remote Support
NYU Langone Health
New York, NY
- $84,577.92 to $121,662.48 USD / year
We have an exciting opportunity to join our team as a Senior I Engineer - Technology Engineering.
Added 8 mins ago
Software Development Engineer in Test
x Varian Medical Systems, Inc.
United States
…collaboratively develop automation vision and objectives. Be a part of the global architecture team that designs and implements a sophisticated test automation framework to test Varian’s…
Added 8 mins ago
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Principal Platform Software Engineer - Oracle Health Data & Analytics
Oracle
Jefferson City, MO
- $105,900 to $234,600 USD / year
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees…
Added 9 mins ago
Senior Software Engineer, Sentry Software (Ground Based Air Defense)
Anduril Industries
Irvine, CA
…configuration all shift accordingly. We're hiring a Software Engineer to develop and own the software for those variants, funded by and delivered to our Air Defense program. The threat they…
Added 11 mins ago
UAV PILOT II-III
Platform Aerospace
Blackstone, VA
JOB TITLE: UAV PILOT II-IIIDEPARTMENT: FLIGHT OPERATIONSREPORTS TO: DEPLOYMENT SITE LEADEMPLOYMENT TYPE: FULL-TIME OR CONTRACTTRAVEL REQUIRED: 100% OCONUSCLEARANCE TYPE: SECRET
Added 13 mins ago
EMI Engineer
BAE Systems
Nashua, NH
…Those Who Protect Us®.” Sound like a team you want to be a part of? Come build your career with…
Added 14 mins ago
Product Design Engineer
THE SAFARILAND GROUP
Jacksonville, FL
…design and development to join the Engineering Team as a Product Engineer. This relatively small and dynamic team of Product, Mechanical and Tool Design Engineers, manufacturing and design…
Added 15 mins ago
Staff Engineer, Process Development & Automation
Genomic Health, Inc.
United States
Location: Madison, WI (US) | Employment type: Full-time | Travel: ~10%
Added 15 mins ago
PAS - SharePoint & Power Platform Engineer Consulting Manager- Multiple Locations 1
EY
Detroit, MI · Pittsburgh, PA · Charlotte, NC · Dallas, TX · Miami, FL · Minneapolis, MN · San Jose, CA · Cincinnati, OH · New York, NY · Boston, MA · Portland, OR · Irvine, CA · San Diego, CA · Hoboken, NJ · Grandview Heights, OH · Cleveland, OH · Philadelphia, PA · Akron, OH · Atlanta, GA · Nashville, TN · St. Louis, MO · McLean, VA · Denver, CO · Seattle, WA · San Francisco, CA · Houston, TX · Phoenix, AZ · Chicago, IL · Los Angeles, CA
As an M365 SharePoint Engineer, you will have in-depth knowledge of Microsoft Dynamics 365 Finance and Supply Chain Management which enable you lead and participate in enterprise solution…
Added 19 mins ago
Data Platform Engineer Principal_999
Allianz Insurance
Minneapolis, MN
…functional/access roles separation, Azure RBAC + PIM for just-in-time privileged…
Added 19 mins ago
Senior Financial Analyst
MED Medtronic Inc
Fridley, MN
…our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to…
Added 21 mins ago
CIF Field Engineer
Bechtel Corporation
Lake Charles, LA
…careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at…
Added 23 mins ago
Network Engineer I Provisioning
BLUEBIRD NETWORK, LLC
Farmington Hills, MI
Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a Network Engineer I to be a part of a collaborative team. This is a full-time,…
Added 25 mins ago
Associate Customer Success Manager
ServiceNow
Addison, TX
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 28 mins ago
Spring Migration Engineer
NTT DATA Services
Austin, TX
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,…
Added 31 mins ago
Quality Systems Engineer
Cleveland-Cliffs Steel LLC
United States
Cleveland-Cliffs has an immediate opportunity for a Quality Systems Engineer at our New Carlisle operation. The Quality Systems Engineer is responsible for supporting the daily quality…
Added 32 mins ago
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Workday Adaptive Planning Engineer
Eliassen Group
Hartford, CT
- $65 to $75 USD / hour
Our client is seeking a Workday Adaptive Planning Engineer to design, build, and maintain financial planning and forecasting solutions. The role partners with FP&A, Accounting, and Finance…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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