Jobs in the United States

25+ jobs

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Added 21 mins ago
Transportation Engineer
GPAC
Chicago, IL
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
Added 21 mins ago
Transportation Engineer
GPAC
Norcross, GA
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
Added 41 mins ago
O
Principal Backend Developer - Clinical Applications
Oracle
Jefferson City, MO
- $114,600 to $234,600 USD / year
…platform. We are seeking a highly skilled Principal Software Engineer to join our Clinical Applications Engineering team focused on modernizing provider workflows, inbox management, and…
Added 47 mins ago
FH
Civil Engineer (Structural) - DIRECT HIRE
Federal Highway Administration
Cheyenne, WY
- $89,508 to $158,322 USD / year
The employee serves as a structural engineer for the Wyoming Federal Highway Administration (FHWA) Division office with responsibility for managing and promoting the Federal highway…
Added 47 mins ago
VH
Supervisory Healthcare Engineer (Detail/Temporary Promotion NTE 120 Days)
Veterans Health Administration
Tuskegee, AL
- $140,025 to $182,034 USD / year
Provides expert advice pertaining to the design and construction of facilities and structures in a large geographical region, and in a complex functional specialization.
Added 47 mins ago
G
Structural Engineer
GPAC
Chicago, IL
- $90,000 to $120,000 USD / year
We are seeking a talented and motivated Structural Engineer to join our growing team at our established, hard-working, and growing engineering firm. This individual will perform on site…
Added 58 mins ago
Mid Career Spaceflight Hardware Propulsion Engineer
Amentum
Houston, TX
We have an exciting opportunity for a Mid Career Spaceflight Hardware Propulsion Engineer to join the team with ERC, a teammate company!
Added 58 mins ago
Mid Career Spaceflight Hardware Propulsion Engineer
Amentum
Houston, TX
We have an exciting opportunity for a Mid Career Spaceflight Hardware Propulsion Engineer to join the team with ERC, a teammate company!
Added 58 mins ago
Early Career Spaceflight Hardware Propulsion Engineer
Amentum
Houston, TX
We have an exciting opportunity for a Early Career Spaceflight Hardware Propulsion Engineer to join the team with ERC a teammate company!
Added 58 mins ago
Early Career Spaceflight Hardware Propulsion Engineer
Amentum
Houston, TX
We have an exciting opportunity for a Early Career Spaceflight Hardware Propulsion Engineer to join the team with ERC a teammate company!
Added 1 hour ago
Senior Civil/Structural Engineer
Jacobs
Boston, MA
…you’ll need: We are seeking an innovative Senior Structural Engineer to help us deliver electrical transmission and generation projects in North America for utilities and private…
Added 1 hour ago
Digital Manufacturing Engineer - Manufacturing Data & Automation
Fairbanks Morse Defense
Walpole, MA
Position Title: Digital Manufacturing Engineer - Manufacturing Data & Automation
Added 1 hour ago
NS
NAVAL ARCHITECT
Naval Sea Systems Command
Washington Navy Yard, DC
- $143,913 to $197,200 USD / year
You will serve as a Structural Engineer in the Naval Architecture and Structures Division of NAVSEA HQ FIELD SUPPORT.
Added 1 hour ago
US
Civil Engineer
United States Army Installation Management Command
Fort Belvoir, VA
- $102,415 to $133,142 USD / year
Serve as a Civil Engineer on an interrelated team of engineers/architects engaged in construction, design and review for the Directorate of Public Works. | Serves as project manager for…
Added 1 hour ago
LR
Research Materials Engineer, AST, Aerospace Materials
Langley Research Center
Egg Harbor Township, NJ
- $117,284 to $152,471 USD / year
As a Research Material Engineer, AST, Aerospace Materials in the Durability, Damage Tolerance, and Reliability Branch, you will lead computational and experimental studies on…
Added 1 hour ago
Sr. Teamcenter PLM Solutions Engineer
General Motors LLC
Warren, MI · Austin, TX
…Sr. Teamcenter Product Lifecycle Management (PLM) Solutions Engineer to serve as the primary liaison between Engineering business stakeholders and technical delivery teams. As part of a…
Added 1 hour ago
G
Superintendent / Field Engineer
GPAC
Colorado Springs, CO
- $75,000 to $110,000 USD / year
Overview: We are seeking a Superintendent / Field Engineer to oversee heavy civil and infrastructure projects in the Colorado Springs area, including earthwork, grading, utilities, and…
Added 1 hour ago
G
Superintendent / Field Engineer
GPAC
Castle Rock, CO
- $75,000 to $110,000 USD / year
Overview:We are seeking a Superintendent / Field Engineer to oversee heavy civil and infrastructure projects in the Denver area, including earthwork, grading, utilities, and concrete…
Added 1 hour ago
G
Superintendent / Field Engineer
GPAC
Highlands Ranch, CO
- $75,000 to $110,000 USD / year
Overview:We are seeking a Superintendent / Field Engineer to oversee heavy civil and infrastructure projects in the Denver area, including earthwork, grading, utilities, and concrete…
Added 1 hour ago
G
Superintendent / Field Engineer
GPAC
Lone Tree, CO
- $75,000 to $110,000 USD / year
Overview:We are seeking a Superintendent / Field Engineer to oversee heavy civil and infrastructure projects in the Denver area, including earthwork, grading, utilities, and concrete…
Added 1 hour ago
G
Superintendent / Field Engineer
GPAC
Parker, CO
- $75,000 to $110,000 USD / year
Overview:We are seeking a Superintendent / Field Engineer to oversee heavy civil and infrastructure projects in the Denver area, including earthwork, grading, utilities, and concrete…
Added 1 hour ago
Transportation Engineer
GPAC
Chicago, IL
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
Added 1 hour ago
Transportation Engineer
GPAC
Norcross, GA
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
Added 2 hours ago
G
Structural Engineer
GPAC
Houston, TX
- $100,000 to $135,000 USD / year
Experience in structural design of steel and concrete structures required. Professional (PE) or structural engineer (SE) stamped in Texas and/or surrounding states are required.
Added 2 hours ago
G
Structural Engineer
GPAC
Alvin, TX
- $100,000 to $135,000 USD / year
Experience in structural design of steel and concrete structures required. Professional (PE) or structural engineer (SE) stamped in Texas and/or surrounding states are required.

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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