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Added 2 mins ago
Principal Engineer – Supply Chain, Transportation Technology
Target Enterprise Inc
NCD-0375 Brooklyn Park, MN
As a Principal Engineer you set the strategy for software development and/or infrastructure engineering at Target. You set the direction for how software and infrastructure engineering…
Added 2 mins ago
S
Senior Platform Engineer, Embedded Linux & Security
Swan
San Francisco, CA
- $175,000 to $250,000 USD / year
…and cloud services. You'll join a small engineering team as a senior individual contributor, working across device security, DevOps, and backend…
Added 5 mins ago
HPE Labs - AI/ML Engineer (Technical Lead)
Hewlett Packard Enterprise
Milpitas, CA
This is a hands-on senior role for someone who's technically excellent and genuinely good with people: equally comfortable in an architecture deep-dive, a stakeholder negotiation, and a…
Added 5 mins ago
Senior Principal - Red Team Engineer
Hewlett Packard Enterprise
All, TX
Build and operate AI harnesses - orchestration layers and tooling around LLMs and agentic systems - that power cybersecurity operations, such as automating recon, tradecraft, zero-day…
Added 5 mins ago
Pre-Sales Systems Engineer - South Florida
Hewlett Packard Enterprise
All, FL · Miami, FL
…solutions. We have an exciting opportunity for a Pre-Sales Systems Engineer (SE) to join our team supporting our Higher Education and State Government business in Florida. This position is…
Added 5 mins ago
Systems Engineer
Hewlett Packard Enterprise
All, MN
The Pre-Sales Engineer must combine excellent sales support, and consultative skills with an expert understanding of advanced and emerging technologies with an emphasis on campus and…
Added 11 mins ago
O
Senior Reliability Engineer - Mechanical (Nashville, TN on-site)
Oracle
Jefferson City, MO
- $126,200 to $264,100 USD / year
As a Senior Reliability Engineer - Mechanical , you will lead mechanical reliability strategy and improvement efforts for mission-critical cooling systems supporting OCI data centers. This…
Added 17 mins ago
O
Senior Manager - Quality Engineering
Oracle
Juneau, AK
- $126,200 to $264,100 USD / year
The Senior Manager, Quality Engineering is responsible for leading the Quality Engineering organization and ensuring the effective execution of quality strategies across manufacturing…
Added 22 mins ago
IM
Senior Process Engineer*** Analyste principale, ingénieur de procédés
IPEX Management Inc.
United States
- $81,300 to $101,600 USD / year
We currently have an exciting opportunity as a Senior Process Engineer / Specialist - Extrusion. This position may be based Oakville, ON, Montreal, QC, Pineville, NC or one of IPEX's…
Added 30 mins ago
RH
Sr. Systems Engineer
Robert Half
St. Paul, MN
- $55 to $68 USD / hour
We are seeking a Senior Systems Engineer to join our Infrastructure Team. This role is responsible for the design, implementation, administration, and support of enterprise infrastructure…
Added 33 mins ago
ES
EverHealth - Lead Forward Deployed Engineer (Remote, US)
EverCommerce Solutions Inc.
Remote, United States
- $170,000 to $200,000 USD / year
As a Lead Forward Deployed Engineer IV, your customers are our internal RCM professional services team: the billers, A/R specialists, and operations leaders who work claims for EverHealth…
Added 33 mins ago
Senior Software Engineer - Internal AI Agent Infrastructure
Qualtrics
Seattle, WA
…security and governance requirements. The role works with a senior engineering team and responds to feedback from engineers across…
Added 33 mins ago
O
Principal Platform Software Engineer
Oracle
WA · CA
- $105,900 to $234,600 USD / year
As a senior software engineer in Generative AI Service team, you will be leading the effort of building distributed, scalable, high-performance AI model training and serving systems in…
Added 39 mins ago
Senior Full Stack Engineer--SmartCenter Modules (Remote)
Teaching Strategies, LLC
Remote, United States
Teaching Strategies is looking for a Senior Full Stack Engineer to help build and evolve the systems that child care centers rely on to run their businesses. This engineer will work across…
Added 45 mins ago
HPE Labs - AI/ML Engineer (Technical Lead)
Hewlett Packard Enterprise
Milpitas, CA
This is a hands-on senior role for someone who's technically excellent and genuinely good with people: equally comfortable in an architecture deep-dive, a stakeholder negotiation, and a…
Added 45 mins ago
Senior Principal - Red Team Engineer
Hewlett Packard Enterprise
All, TX
Build and operate AI harnesses - orchestration layers and tooling around LLMs and agentic systems - that power cybersecurity operations, such as automating recon, tradecraft, zero-day…
Added 45 mins ago
Pre-Sales Systems Engineer - South Florida
Hewlett Packard Enterprise
All, FL · Miami, FL
…solutions. We have an exciting opportunity for a Pre-Sales Systems Engineer (SE) to join our team supporting our Higher Education and State Government business in Florida. This position is…
Added 45 mins ago
Systems Engineer
Hewlett Packard Enterprise
All, MN
The Pre-Sales Engineer must combine excellent sales support, and consultative skills with an expert understanding of advanced and emerging technologies with an emphasis on campus and…
Added 49 mins ago
Senior Networks Engineer
Man Group
MA
Join us as a Network Engineer in the Infrastructure Engineering department and you'll be part of a team that builds and runs the platform powering Man Group's hedge funds. You will be…
Added 49 mins ago
Technical Lead, Systems Engineering & Validation - US Naval
Rolls-Royce
United States
The Technical Lead, Systems Engineering and Validation – US Naval Lead will manage a team of Systems Engineers, and configuration specialists while providing technical program management…
Added 50 mins ago
Sr Specialist Sales Engineer
RENK America
Milford, OH
…solutions. Our tradition is centered on precision-engineered systems for maximum impact, efficiency and endurance. RENK's ambition is to support each and every one of its customers to…
Added 50 mins ago
Senior Process Engineer
Scotts Miracle-Gro
Marysville, OH
…considered we encourage you to apply! We are looking for a Senior Process Engineer to join our Supply Chain team at one of our Marysville, OH plant locations. The Senior Process Engineer is…
Added 51 mins ago
SUPERVISORY GENERAL ENGINEER
Headquarters, Air Force Reserve Command
Youngstown, OH
Summary The primary purpose of this position is to serve as a senior general engineer in the direction and supervision of the Civil Engineering Flight. Click on "Learn more about this…
Added 51 mins ago
Vice President, Quality
Oatey
Cleveland, OH
The Vice President, Quality is the senior leader for Oatey's Corporate Quality management. Reporting to the Chief Operating Officer, this leader provides strategic direction for corporate…
Added 51 mins ago
Software Engineer- Python & .NET
Insight Global
Columbus, OH
A major client of Insight Global is seeking a Senior Software Engineer to join a backend engineering team focused on accelerating development of core services and the migration of an…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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