Jobs in the United States

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Added 1 min ago
Advanced Forward Engineering - Implementation Engineer - Senior
EY
Fort Worth, TX · Austin, TX · Dallas, TX · Houston, TX · San Antonio, TX
We are seeking senior engineers for this team to design, build, and deliver AI‑native systems directly into highly regulated client environments such as tax, finance, and risk. This role…
Added 1 min ago
Data Center Water Engineer, Execution Engineering, Design, Engineering and Sustaining
Google
Austin, TX
…impact. You generate ideas, communicate recommendations to senior-level executives and drive implementation alongside facilities…
Added 1 min ago
Summer 2027 Provider Delivery Software Engineer enGen Undergraduate Intern
Highmark Health
Austin, TX
The Summer 2027 Provider Delivery Software Engineer Undergraduate Internship provides students with an opportunity to gain practical, hands-on experience developing enterprise-scale…
Added 1 min ago
RA
Lead Network Engineer
RWE Americas
Austin, TX
- $127,000 to $171,000 USD / year
The Lead Network Engineer provides advanced technical leadership for the design, implementation, operation, and security of OT network infrastructure across multiple sites and geographies.
Added 1 min ago
Senior Product Security Engineer II - HashiCorp Security
IBM
Austin, TX
We are looking for a Senior Product Security Engineer to help scale our product security function, partnering closely with Research & Development teams to ensure that security is…
Added 1 min ago
Senior Telecom Engineer
Maximus
Austin, TX
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 1 min ago
Senior Lead Engineer
PwC
Fort Worth, TX · San Antonio, TX · Dallas, TX · Austin, TX · Houston, TX
As a Senior Lead Engineer you will lead custom application development and testing efforts that help clients turn business needs into scalable software solutions across cloud-native and…
Added 1 min ago
Vice President, Cloud Platform Engineer
SitusAMC
Austin, TX
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 1 min ago
EG
Senior Full Stack Software Engineer
Eliassen Group
Westlake, TX
- $60 to $70 USD / hour
Our client is seeking a Senior Full Stack Software Engineer to join the Digital Experiences Technology division. You will architect, build, test, and deliver features that enhance digital…
Added 2 mins ago
Platform Engineer, Cloud AI Infrastructure, Sr
OnPoint Community Credit Union
Portland, OR
The Senior Platform Engineer, Cloud & AI Infrastructure designs, builds, automates, and operates the secure cloud platforms that enable OnPoint’s AI, data, analytics, and automation…
Added 3 mins ago
SENIOR EMBEDDED SOFTWARE ENGINEER
MedAcuity
Westford
We seek a passionate and seasoned Embedded Software Engineer who is interested in playing a key role in the cutting edge MedTech space. As a Senior Embedded Software Engineer with us, you…
Added 7 mins ago
Systems Engineer - Electronic Security Systems
Chenega Corporation
Falls Church, VA
The Systems Engineer, Electronic Security Systems (ESS) serves as the senior technical authority responsible for the engineering, integration, sustainment, modernization, and continuous…
Added 10 mins ago
Senior Core Infrastructure Engineer - OCI Product Catalog (Nashville-TN)
Oracle
Nashville, TN
We are looking for a Senior Core Infrastructure Engineer (IC3) with strong full-stack development experience to help design, build, and operate OCI Product Catalog.
Added 14 mins ago
Senior Mobile Android Engineer (Engineer III)
The Elevance Health Companies, Inc.
United States
The Senior Mobile Android Engineer (Engineer III) is responsible for the delivery of end-to-end system development and maintenance on complex technology systems within assigned client…
Added 17 mins ago
Staff Engineer, Databricks Platform
Modernizing Medicine, Inc.
Boca Raton, FL
We are seeking a hands-on Senior/Staff Data Platform Engineer to own and evolve our established Databricks platform on AWS. The platform supports mission-critical data, analytics, and AI…
Added 18 mins ago
SL
Systems Administrator, Systems & Application IT
Salt Lake Community College (UT)
Salt Lake City, UT
- $87,499.54 to $97,842.27 USD / year
Engineers and/or oversees the implementation of server systems projects, with an emphasis on Linux system administration. Installs, configures, operates, and maintains server…
Added 23 mins ago
Staff Security Engineer
Mixpanel
San Francisco, CA
Mixpanel's Information Security & Risk Management (ISRM) team is hiring a Staff Security Engineer to partner with our product and engineering teams on how we build and run Mixpanel…
Added 23 mins ago
Senior DevSecOps Engineer - Top SECRET / ONSITE
VISUAL SOFT, INC
Huntsville, AL
We are seeking an experienced **Senior DevSecOps Engineer** to design, automate, and secure our enterprise CI/CD workflows and cloud architecture. In this role, you will embed **DevSecOps**…
Added 26 mins ago
Senior Security Firmware Engineer, Data Center Systems
NVIDIA USA
Remote, United States
NVIDIA is searching for a highly motivated and creative senior security firmware engineer to join the Data Center Systems Software team and secure the platform: the baseboard management…
Added 26 mins ago
Senior Vice President, California Technical Excellence Director
WSP
Los Angeles, CA · Irvine, CA
Be involved in projects and our team in the California Transportation Regional Business Line. WSP is looking for a Senior Vice President, California Technical Excellence Director within our…
Added 26 mins ago
I
Senior Machine Learning Engineer, Nova Intelligence
Iterable
Remote, United States
- $150,000 to $250,000 USD / year
As a Senior Machine Learning Engineer at Iterable, you will design and build the end-to-end machine learning systems that power intelligence across our product. As a high-tech marketing…
Added 29 mins ago
EW
Senior Security Engineer
East West Bank
Dallas, TX · San Marino, CA
- $115,000 USD / year
The Cyber Security Engineer supports the development and maintenance of a corporate-wide information security program to help protect the organization’s information assets. This role is…
Added 32 mins ago
Senior Software Engineer
FlightSafety International Inc
Seattle, WA
As a Senior Software Engineer on the CLM - IAM Integrations team, you are responsible for building and maintaining key features that are integral to our customers and business. You are a…
Added 34 mins ago
CL
Platform Architect
Cooley LLP
NY · Washington, DC · CO
- $175,000 to $250,000 USD / year
…detection standards, and integration with the Data Quality Engineer's DQE monitoring…
Added 35 mins ago
Manufacturing Engineer
Hormann LLC
Puyallup, WA
The Manufacturing Engineer will support and improve manufacturing processes, equipment, and production operations at Hörmann. This role will work closely with Production, Engineering,…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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