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Data Center Chief Engineer - Nights
Amazon Data Services, Inc.
Jeffersonville, OH
The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This…
Added just now
Data Center Chief Engineer - Nights
Amazon Data Services, Inc.
Jeffersonville, OH
The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This…
Added just now
Data Center Chief Engineer - Nights
Amazon Data Services, Inc.
Jeffersonville, OH
The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This…
Added 6 mins ago
T
Senior Active Directory & Hybrid Identity Engineer
TEKsystems
Wilmington, DE
- $72 to $82 USD / hour
The Sr. Systems Engineer (Active Directory) is an experienced Active Directory specialist to design, implement, and manage our enterprise-wide Active Directory /Entra Hybrid infrastructure.…
Added 6 mins ago
Platform Engineer - Remote
SitusAMC
Dover, DE
…committee and helps mature platform standards, controls, and operating…
Added 6 mins ago
AI Automation Architect - Manufacturing and MES processes- Remote
Cognizant
Dover, DE
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based,…
Added 6 mins ago
Mainframe Technical Engineer
Highmark Health
Dover, DE
3 years of basic computer science concepts and principles, common operating systems, development languages/scripting
Added 6 mins ago
Senior Network Engineer
Cognizant
Dover, DE
Cognizant is seeking a Senior Network Engineer to design, implement, secure, operate, and optimize enterprise datacenter, campus, branch, wireless, and hybrid-cloud networks. This role…
Added 8 mins ago
Technical Project Manager, Executive Director, AI Product Management Team
JPMC page
New York, NY · NY
…launch and scaled rollout. You are highly technical (ideally ex-engineer/researcher/data scientist) with experience building production systems, and you can translate product vision into…
Added 10 mins ago
C
Customer Support Representative l - Part Time
Clopay
Troy, OH
- Part-time
Headquartered in Mason, Ohio, and operating state-of-the-art manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, we are a proud American-owned company…
Added 12 mins ago
Software Developer
CACI International
North Charleston, SC
…the lives of today’s military! CACI is looking for a Software Engineer who has strong interpersonal and communication skills as well as a record of accomplishment in successful project…
Added 12 mins ago
PT
Metrology Engineer III - 3D Inspection Programmer & Analyst
PDS Tech Commercial
Greenville, SC
- $56.48 USD / hour
Experience programming and operating 3D scanning equipment in manual and automated inspection environments.
Added 12 mins ago
Security Architect
HTC Global Services Inc
Columbia, SC
Job Title :Senior SIEM Engineer – Palo Alto Cortex XSIAM/XDR & Cribl Position Overview
Added 12 mins ago
ENGINEER INDUSTRIAL 2
HII
Goose Creek, SC
…plans and programs for facility modifications and revisions to operating methods. May assist facilities engineers in the planning and design of…
Added 12 mins ago
ENGINEER INDUSTRIAL 3
HII
Goose Creek, SC
…plans and programs for facility modifications and revisions to operating methods. May assist facilities engineers in the planning and design of…
Added 13 mins ago
Quality Department - Bean Yield Technician
Blommer Chocolate Company
East Greenville, PA
Report findings to the process analyst and process engineer
Added 16 mins ago
Sr Ethernet AI Network Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Ethernet AI Network Engineer based in the United States.
Added 16 mins ago
Mechanical Engineer III - Design
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Mechanical Engineer III - Design based in the United States.
Added 17 mins ago
Process Engineer
Smiths Group
Springfield, MA
Train manufacturing supervisors and operators on new equipment, manufacturing processes, and operating procedures.
Added 22 mins ago
Process and Safety Engineer
Darling Ingredients
Dubuque, IA
Follows procedures to ensure facility is operating in compliance with all federal, state, and international standards where applicable.
Added 23 mins ago
Senior Building Structural Engineer
Kiewit
Lone Tree, CO
Kiewit is seeking several highly skilled Sr. Building Structural Engineer to lead the analysis, design, and detailing of complex structural systems for large‑scale vertical projects. This…
Added 23 mins ago
Senior Structural Engineer
Kiewit
Lone Tree, CO
Current Professional Engineer License (PE) is required
Added 24 mins ago
Hyperconverged Infrastructure Engineer
Koniag Government Services
Lakewood, CO
Koniag Technology Solutions, inc a Koniag Government Services company , is seeking a Hyperconverged Infrastructure Engineer with a Secret Security clearance to support KTS and our…
Added 24 mins ago
Data Protection Engineer (Lakewood, CO)
Koniag Government Services
Lakewood, CO
Koniag Technology Solutions, inc a Koniag Government Services company , is seeking a Data Protection Engineer with a Secret Security clearance to support KTS and our government customer in…
Added 24 mins ago
Software Quality Engineer Sr -Top Secret Clearance Required
Lockheed Martin
Littleton, CO
…equipment including hardware in the loop systems. Develops overall operating criteria to ensure implementation of the software quality program according to project, process and contract…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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