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IT Support and Network Engineer
INTERCOASTAL MEDICAL GROUP
Sarasota, FL
We are seeking an experienced IT Support & Network Engineer to join our technology team supporting a large, multi-site medical group. This position combines hands-on technical support,…
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Electronics Engineer IV
KARL STORZ
Goleta, CA
KARL STORZ is seeking an experienced Senior Electrical Engineer – Imaging Systems to lead the design, development, and analysis of complex, high-speed electronic circuits for advanced…
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Process Engineer II/III - API (Recovery) Mon-Fri shift
Clayton
Support operations within the area through process knowledge sharing, critical decision making and strategy
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GI
Senior Software Engineer, Compute Platform
GitHub, Inc.
United States
- $127,800 to $339,000 USD / year
As a Senior Software Engineer on Compute Platform, you will work with a distributed team to contribute to the technical direction of a Kubernetes platform that hundreds of internal teams…
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Application Engineer Specialist
SKF
Blue Bell, PA, PA
The Application Engineer at SKF is tasked with working closely with a team of engineers to understand and select SKF product solutions (bearings, seals, lubrication, condition monitoring,…
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Vice President – Full Java Stack Engineer
ewminds consulting Services
Pittsburgh, PA
We are seeking a Vice President – Full Stack Engineer to join a mission-critical engineering team supporting a high-performance, regulated enterprise platform. This is a hands-on…
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Senior Vice President, Infrastructure Engineering (Mainframe Communications Systems Software Engineer
ewminds consulting Services
Jersey City, NJ
(SVP) Senior Vice President, Infrastructure Engineering (Mainframe Communications Systems Software Engineer)
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Software AI Engineer
neurohire.ai
Remote, United States
NeuroHire is seeking a motivated and technically talented Software AI Engineer to join our team. In this role, you will contribute to designing, developing, and integrating AI-powered…
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Site Reliability Engineer
neurohire.ai
Remote, United States
NeuroHire is seeking a motivated and technically curious Site Reliability Engineer (SRE) to join our team. In this role, you will help maintain the reliability, availability, performance,…
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Customer Service Engineer
Worldwide TechServices
Andover, MA
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing…
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Electrical Engineer - MSVD Coating Process
Vitro Flat Glass
Carlisle, PA
Are you an Electrical Engineer who enjoys solving complex manufacturing challenges and driving process improvements? Vitro Architectural Glass is seeking an Electrical Engineer - MSVD…
Added 1 min ago
Fire Protection Lead
RINA
Chicago, IL · Lisle, IL · Houston, TX
RINA is a global knowledge company where expertise travels across borders, disciplines, and industries. Every day, we collaborate on solving complex challenges that no single field could…
Added 1 min ago
Continuous Improvement & Quality Assurance Manager
our team
Michigan City
In addition, you will develop the Quality Assurance team, strengthen process documentation, and support knowledge sharing to build long-term capability and reliability across the Michigan…
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Mechanical Design Engineer
Neuralink
Austin, TX
…at Neuralink is looking for an experienced Mechanical Design Engineer to join our team. As part of the team, you will play an instrumental role in designing, planning, and constructing our…
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Senior Staff AI / ML Solutions Engineer
PPD Development, LP
Morrisville, NC
We have a new opening within the Clinical Research Group (CRG) of Thermo Fisher for a Senior Staff AI/ML Solutions Engineer to support the Finance organization and serve as the hands-on…
Added 1 min ago
Drafter Designer - Royal Switchgear
MacLean Power Systems
Bessemer, AL · Alabaster, AL · Birmingham, AL
Interact with the development, programmer, and manufacturing engineer to develop CAD models and engineering drawings to support the production of prototypes, final design, manufacturing and…
Added 1 min ago
Information Assurance/Security Engineer IV (5828) (Kirtland AFB, New Mexico) (TS/SCI)
Space Programs
Kirtland AFB, NM
SMX is seeking an Information Assurance/Security Engineer IV to serve as emerging authority in information assurance engineering for all HADES Task Orders (TOs). The successful candidate…
Added 1 min ago
Machine Learning Engineer
Central Insurance Company
Dublin, OH · Van Wert, OH · Alpharetta, GA · Irving, TX · Waltham, MA
As a Machine Learning Engineer, you will be instrumental by partnering with actuaries, data scientists, software engineers, and business stakeholders to design and deploy machine learning…
Added 1 min ago
T-Ads Sr Engineer, Software
T-Mobile USA, Inc.
NY
Collaborate with technical teams to deliver solutions and mentor others through knowledge sharing and training sessions
Added 1 min ago
Senior Software Engineer (L4)
Exiger
McLean, VA · Richmond, VA · San Francisco, CA · NY
…AI-native platform, combined with the largest supply chain knowledge asset, empowers 550+ global customers, including 150 Fortune 500 and 80+ government and defense industrial…
Added 2 mins ago
IC
AI Software Development Engineer
Intel Corporation
CA
- $149,750 to $275,580 USD / year
We are seeking a skilled AI Software Development Engineer to join our team in optimizing AI inference workloads for Intel GPUs. In this role, you will work across the full AI software…
Added 2 mins ago
IC
C4 Metrology Engineer
Intel Corporation
NM
- $103,730 to $170,630 USD / year
As a Module Engineer, you will play a pivotal role in shaping the manufacturing processes that drive Intel's cutting-edge products. You will be responsible for ensuring process stability,…
Added 2 mins ago
IC
Intel Mask Operations Module Development Engineer
Intel Corporation
OR
- $155,520 to $219,550 USD / year
The Role and Impact: As a Module Development Engineer within Intel's Mask Operations team, you will play a critical role in the development and production of photolithography masks for…
Added 2 mins ago
IC
Intel Mask Operations Module Development Engineer
Intel Corporation
OR
- $133,800 to $188,890 USD / year
The Role and Impact: As a Module Development Engineer within Intel's Mask Operations team, you will play a critical role in the development and production of photolithography masks for…
Added 2 mins ago
IC
Packaging Quality and Reliability Engineer
Intel Corporation
AZ
- $140,830 to $198,820 USD / year
As a Packaging Quality and Reliability Engineer, you will play a critical role in ensuring the quality and reliability of packaging components used in Intel's manufacturing processes. You…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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