Jobs in the United States

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Added 4 mins ago
Senior Engineer
PwC
Birmingham, AL
As a Senior Engineer you will help design, build, and test custom applications within our Advisory practice, bringing together software engineering, cloud-based solution delivery, and…
Added 4 mins ago
Associate Software Engineer
Highmark Health
Montgomery, AL
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…
Added 4 mins ago
Senior Telecom Engineer
Maximus
Montgomery, AL
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 4 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Montgomery, AL
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 11 mins ago
Platform Engineer - Remote
SitusAMC
Jefferson City, MO
We are seeking a Senior Azure DevOps Administrator to own administration, governance, security, integrations, and continuous improvement of our Microsoft Azure DevOps environment. This role…
Added 15 mins ago
Microsoft 365 Engineer
City of New York
New York City, NY
The Microsoft 365 Engineer is responsible for the administration, optimization, and strategic management of the organization's Microsoft 365 environment. This role will serve as the primary…
Added 16 mins ago
Snr Cybersecurity Consultant Engineer (Architecture, Infrastructure and Remediation)
LevelBlue LLC
United States
…work on live engagements: analytics, detection logic, security integrations, technical advisory, and client-ready delivery artifacts. You will run workshops, provide SME-level guidance for…
Added 17 mins ago
DATA QUALITY ENGINEER I/II/III
Central Michigan University
Mount Pleasant, MI
DATA QUALITY ENGINEER I/II/III Position Number: S-4004 Position Summary: The Data Quality Engineer supports institutional data quality across Central Michigan University by profiling,…
Added 17 mins ago
Senior Software Engineer
Ford Motor Company
Livonia, MI
Senior Software Engineer - positions offered by Ford Motor Company (Livonia, Michigan). Note, this is a hybrid position whereby the employee will work both from home and from the…
Added 17 mins ago
Software Engineer – MDM Automation & Integration
HTC Global Services Inc
Troy, MI
…Management (MDM) operations through PowerShell scripting, API integrations, and automated reporting. This role involves developing and maintaining automation solutions, integrating multiple…
Added 17 mins ago
Infrastructure Engineer - Intune Platform & Mobile Security
HTC Global Services Inc
Troy, MI
Job Title :Microsoft Intune / MDM Engineer Position Overview
Added 17 mins ago
Senior Full Stack Software Engineer – AI/ML
HTC Global Services Inc
Dearborn, MI
We are seeking a Senior Full Stack Software Engineer with experience in building, developing, and deploying scalable software applications and AI-powered solutions. The ideal candidate will…
Added 17 mins ago
EG
Senior Full Stack Developer
Eliassen Group
Farmington Hills, MI
- $60 to $70 USD / hour
…The role focuses on frontend development, backend services, integrations, cloud-native applications, and production support in a collaborative…
Added 17 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Lansing, MI
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 27 mins ago
Staff Mobile Engineer - Promo
Hard Rock Digital
Remote, United States
We’re looking for a Staff Mobile Engineer to own technical direction for mobile experiences within the Promos domain, working within our shared React Native platform and contributing to…
Added 34 mins ago
Web Platform Developer - ITSD
Idaho Division of Human Resources
Boise, ID
The Idaho Department of Health and Welfare is seeking an IT Software Engineer Ill to join the Productivity Platforms Team as a Web Platform Developer and help establish and grow the…
Added 34 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Boise, ID
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 47 mins ago
IT Security Operations (6152-1)
Tri-Force Consulting Services, Inc.
New York, NY
The engineer will serve as a technical authority for identity lifecycle, access governance, directory integrations, and SailPoint platform architecture - ensuring secure, scalable, and…
Added 50 mins ago
Technical Support Engineer (CS)
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer (CS) based in the United States.
Added 55 mins ago
Engineering Manager - Property Management
TheGuarantors
New York, NY
…including core property and address data models, property-level integrations and data sync, and the services and APIs that downstream product teams rely on for leasing, renewals, and…
Added 1 hour ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Juneau, AK
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 1 hour ago
Senior Staff Software Engineer, Android & IoT
Jobgether
Remote, United States
…next steps. Our partner is looking for a Senior Staff Software Engineer, Android & IoT based in the United…
Added 1 hour ago
O
Senior Principal Oracle Health Systems Engineer - HIE
Oracle
Jefferson City, MO
- $103,000 to $264,100 USD / year
Seeking a highly experienced Senior Principal Systems Engineer to provide technical leadership in the design, operation, maintenance, optimization, and strategic evolution of Health…
Added 1 hour ago
EE
IT Specialist (Systems Analysis/Applications Software)
Equal Employment Opportunity Commission
Washington, DC
- $143,913 to $187,093 USD / year
…selected, you will serve as the Senior Applications Platform Engineer, in support of the agency's ARC application…
Added 1 hour ago
Senior Software Engineer
EPAM Systems
Boston, MA
Ecosystem Integrations: Build integrations with GitHub, GitLab, CI/CD systems, IDEs, and developer portals

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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