Jobs in the United States

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Added 6 mins ago
DF
Reliability Engineer
Dawn Food Products
Denver, CO
- $40,123 USD / year
Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we helpcustomers grow their business through…
Added 6 mins ago
SC
Substation Physical CADD Designer
Stanley Consultants
Denver, CO
- $40,123 USD / year
Stanley Consultants is an award-winning and industry-leading global consulting engineering firm, with an unmatched commitment to culture, values, and ethics. We are dedicated to client…
Added 1 hour ago
Engineer - Project Controls
Lilly
Indianapolis, IN
The Advisor, Project Controls Engineer is the central steward for project controls functions within Global Facilities Delivery (GFD). This role ensures best-in-class practices in budgeting,…
Added 1 hour ago
Enterprise Applications Manager (AI & Platform Modernization)
Dentons US LLP
Indianapolis, IN
…business services teams, IT leadership, vendors, and regional or global support teams, and translates business needs into scalable, secure, well-governed technology solutions. The role…
Added 1 hour ago
IS
Sr. Engineer
INSPYR Solutions
Fort Worth, TX
- $50 USD / hour
Provide clear project status, delivery updates, risks, and progress reporting to leadership.
Added 1 hour ago
JL
Property Condition Assessor
Jones Lang LaSalle
Denver, CO
- $55,000 to $80,000 USD / year
Professional certification as a Professional Engineer (PE) or Registered Architect (RA).
Added 1 hour ago
Sr. Project Engineer-R0007990
CF Industries Holdings, Inc.
Yazoo City, MS
Added 1 hour ago
Strategic Segment Proposal Engineer
ABB Inc
Southaven, MS
Added 2 hours ago
ISCE Staff Engineer Cannula COE
BD (Becton, Dickinson and Company)
Columbus, NE
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all…
Added 3 hours ago
C
Customer Success Program Manager - Food
Carrier
Beverly, MA
- $79,000 to $158,000 USD / year
…to lead complex, high-value visibility programs across our global food industry vertical. As a part of Carrier, a world leader in climate and energy solutions, Sensitech stands as the…
Added 3 hours ago
Senior Protection and Control Engineer (US Remote eligible)
GE Vernova
Boston, MA
…alternating current transmission systems (FACTS), and accelerate the global energy…
Added 3 hours ago
Senior Product Development Engineer
Sirtex Medical Inc
Woburn, MA
Sirtex Medical is hiring a Sr. Product Development Engineer to serve as the senior individual-contributor technical authority. You will provide project leadership, own the technical…
Added 3 hours ago
Staff Product Development Engineer
Sirtex Medical Inc
Woburn, MA
Sirtex Medical is hiring a Staff Product Development Engineer to serve as the senior individual-contributor technical authority. You will provide project leadership, own the technical…
Added 3 hours ago
Principal Product Development Engineer
Sirtex Medical Inc
Woburn, MA
Sirtex Medical is hiring a Principal Product Development Engineer to serve as the senior individual-contributor technical authority. You will provide project leadership, own the technical…
Added 3 hours ago
USA Director, Application Development
Santander Holdings USA, Inc.
Quincy, MA
…multiple system design, development and support initiatives for a global banking group; developing and executing business plans, policies and procedures; contributing to strategic…
Added 3 hours ago
Summer 2027 Intern - Process Engineer (Spartanburg, SC)
Keurig Dr Pepper
Spartanburg, SC
Develop and maintain engineering documentation, reports, project updates, and presentations to communicate findings, recommendations, and project impact
Added 3 hours ago
Gas Turbine Controls Development Engineer
GE Vernova
Greenville, SC
…reconstruction solutions. As a Gas Turbine Controls Development Engineer, you design and implement control solutions that have a direct, meaningful impact on global energy systems. Working…
Added 3 hours ago
Lead Gas Turbine Controls Engineer
GE Vernova
Greenville, SC
You want to help shape the future of energy. At GE Vernova, you will design advanced control solutions that transform global power delivery, working on carbon capture, decarbonization, fast…
Added 3 hours ago
HVAC Engineer
CBRE
Foley, AL
As a CBRE HVAC Engineer, you will be responsible for maintaining mechanical and electrical equipment for complex commercial HVAC systems by conducting proactive performance testing and…
Added 3 hours ago
UX/Human Factors Engineer
MIT Lincoln Laboratory
Lexington, MA
…in chemical and biological defense, biosecurity, public and global health and warfighter…
Added 3 hours ago
RF Communications System Engineer/Analyst-Associate Staff
MIT Lincoln Laboratory
Lexington, MA
…multi-domain applications (ground, sea, air, and space) for global assured connectivity in the presence of adversary interference and interception threats. The Group leverages its expertise…
Added 3 hours ago
Vice President, Cloud Platform Engineer
SitusAMC
Jefferson City, MO
…others, stay nimble, dream big, own every outcome, and think global but act local - come join our…
Added 3 hours ago
A
Product Design Engineer
Actalent
Zeeland, MI
- $45 to $55 USD / hour
Job Title: Catia Design Engineer Automotive Plastic ComponentsJob Description
Added 3 hours ago
Ford Racing Logistics and Shipping Specialist
Ford Motor Company
Allen Park, MI
Solid organizational skills including proven ability to multi-task and maintain project deadlines.
Added 3 hours ago
Security Solutions Architect II
Allied Universal
Wyoming, MI
Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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