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Enterprise - Senior Software Engineer - Spring, Java, JavaScript
Erias Ventures, LLC
Columbia, MD
The Software Engineer develops, maintains, and enhances complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely…
Added 3 mins ago
Senior Data Engineer - Clearance Required
LMI
United States
LMI is hiring a Senior Data Engineer to turn fragmented customer data into dependable inputs for national security applications, analytics, and AI. You will build pipelines and data models…
Added 3 mins ago
Staff Data Engineer (CBP)
LMI
United States
LMI is seeking a Staff Data Engineer to build authoritative data products supporting Customs and Border Patrol (CBP) acquisition and program operations. This engineer will own data…
Added 10 mins ago
Microelectronics (ME) Surface Mount Technology (SMT) Circuit Card Assembly (CCA) Engineer
CACI International
Tobyhanna, PA
Job Title: Microelectronics (ME) Surface Mount Technology (SMT) Circuit Card Assembly (CCA) Engineer
Added 10 mins ago
Associate Research Scientist
ThermoFisher Scientific
Collegeville, PA
This is a fully onsite role based at our customer’s site in Collegeville, PA . **We welcome applicants from all locations within the US. Please note that relocation assistance is not…
Added 14 mins ago
Senior Cloud Security Engineer
Altera Corporation
San Jose, CA
The Senior Cloud Security Engineer is a hands-on technical lead responsible for designing, implementing, and improving security across the organization’s Microsoft Azure and Amazon Web…
Added 17 mins ago
Oliver Wyman Vector - Aerospace Software Engineer, Senior Lead - Seattle, WA
Marsh & McLennan
Seattle, WA
9+ years of experience as a Software Engineer, or similar role in a technology driven environment.
Added 31 mins ago
Wi-Fi Engineer, Hardware Reliability (Starlink)
SpaceX
Bastrop, TX
As an RF/Wi-Fi Engineer on the Starlink Reliability team, you will perform telemetry and log analysis as well as hands-on debugging to drive to root cause and corrective action of failed…
Added 44 mins ago
Sr Quality Technician
Lovejoy Curtis LLC
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…activities. This role leads cross-functional coordination, customer-facing submissions (FAI/PPAP), auditable recordkeeping in PLM/PDM systems, and advanced quality analyses to ensure…
Added 46 mins ago
Senior Product Manager, Data Platform
Curinos Inc
New York, NY
…where teams work. The result: confident decisions, stronger customer relationships, and lasting, profitable…
Added 49 mins ago
Inside Presales System Engineer
Hewlett Packard Enterprise
Durham, NC
Working in a high-velocity sales environment, the Presales Engineer supports multiple opportunities simultaneously and partners closely with sales teams to drive customer success and…
Added 49 mins ago
Inside Presales Systems Engineer
Hewlett Packard Enterprise
Durham, NC
Working in a high-velocity sales environment, the Presales Engineer supports multiple opportunities simultaneously and partners closely with sales teams to drive customer success and…
Added 49 mins ago
Principal Front-End Engineer, Design Systems
Hewlett Packard Enterprise
Ft. Collins, CO
Added 56 mins ago
Senior Developer - Full Stack
Cydcor
Remote, United States
…Python, PostgreSQL, and AWS. We are looking for a seasoned engineer who is excellent at engineering fundamentals first and tied to no single platform second - someone who can operate across…
Added 1 hour ago
PG
Full Stack Engineer – AI Healthcare
Premier Global Links
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- $140,000 to $200,000 USD / year
Premier Global Links LLC is seeking a talented Full Stack Engineer for an innovative healthcare technology company developing AI-powered clinical software and ambient documentation…
Added 1 hour ago
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Robotics Software Engineer – Motion Planning
Premier Global Links
San Francisco · San Francisco, CA
- $148,000 to $230,000 USD / year
Premier Global Links LLC is seeking a talented Robotics Software Engineer for an innovative technology company developing advanced AI-powered robotics systems for life sciences and…
Added 1 hour ago
AI Chat R&D Trainee - Full-Stack Engineer (Go Backend) - Bilingual Mandarin
CWILL
Remote, United States
CWILL AI Chat is growing from a live chat and AI chatbot into an AI customer service and sales conversion tool for Shopify merchants, with more AI capabilities, deeper Shopify data…
Added 1 hour ago
AI SEO R&D Trainee - Full-Stack Engineer (Go Backend) - Bilingual Mandarin
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As an R&D Trainee, you'll learn by building real features with a mentor, and grow into an engineer who owns a module independently.
Added 1 hour ago
Loyalty & Referrals R&D Trainee - Full-Stack Engineer - Bilingual Mandarin
CWILL
Remote, United States
Production bug fixes and data support for enterprise customers take up a full engineer's time today. As an R&D Trainee, you'll own much of this work, learning our systems from the inside,…
Added 1 hour ago
C-
Principal Software Engineer - Full Stack
CVector - Industrial AI
Remote, United States
- $150,000 to $175,000 USD / year
As a Principal Full Stack Software Engineer, you will own the technical direction of CVector’s customer-facing platform end to end - from the real-time data visualization and AI-driven…
Added 1 hour ago
C-
Principal Software Engineer - Backend & AI Infra
CVector - Industrial AI
Remote, United States
- $150,000 to $175,000 USD / year
As a Principal Software Engineer - Backend & AI Infra focus, you will play a critical role in evolving CVector’s core backend platform. You will work on time-series data systems,…
Added 1 hour ago
C-
Senior Software Engineer - Backend & AI Infra
CVector - Industrial AI
Remote, United States
- $125,000 to $150,000 USD / year
As a Senior Software Engineer - Backend & AI Infra focus, you will play a critical role in evolving CVector’s core backend platform. You will work on time-series data systems, AI-assisted…
Added 1 hour ago
C-
Senior Software Engineer - Full Stack
CVector - Industrial AI
Remote, United States
- $125,000 to $150,000 USD / year
…position expects traveling 10-15% of the time per month to customer sites. CVector has customers across the United States and operates real-world systems in demanding industrial…
Added 1 hour ago
Senior Software Engineer
BAE Systems
Endicott, NY
We are looking for a Senior Software Engineer to participate in Electronic Systems development programs at any of the locations listed above. As a Senior Software Engineer, you will be a…
Added 1 hour ago
Mechanical Engineer, Hardware Reliability (Starlink)
SpaceX
Bastrop, TX

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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