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Professional Services Consultant
NetApp, Inc.
Vienna, VA
The Senior Professional Services Consultant develops and delivers detailed technology solutions through consulting project activities. Technical responsibilities include problem…
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Founding Member of Technical Staff, Markets
True Talent Solutions Partners
Palo Alto, CA
- $200,000 to $300,000 USD / year
- One to five years of full-time experience as a software engineer or quantitative developer.
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Director - Data Analytics and Engineering
Mitsui Sumitomo Marine Management (USA), Inc.
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…expertise, and global footprint to offer commercial insurance solutions that address your business’s unique…
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Senior AI Polyglot Engineer
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Warren, NJ
…expertise, and global footprint to offer commercial insurance solutions that address your business’s unique…
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Software Engineer
True Talent Solutions Partners
Seattle, WA
- $140,000 to $240,000 USD / year
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Senior/Staff Software Engineer
True Talent Solutions Partners
New York, NY
- $180,000 to $270,000 USD / year
- Build and own platform capabilities such as agent frameworks, orchestration, verification, observability, and developer tooling.
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Senior Videographer & Video Editor
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Identify production risks, timing conflicts and resource needs early and recommend practical solutions before filming begins.
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Account Executive, Commercial
Snowflake
Bellevue, WA
- $84,000 to $110,250 USD / year
- You are excited about being positioned right in the middle of the exploding cloud based economy and to develop and maintain a highly desired knowledge of Snowflake’s solutions.
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Account Executive, Commercial
Snowflake
Denver, CO
- $84,000 to $110,250 USD / year
- You are excited about being positioned right in the middle of the exploding cloud based economy and to develop and maintain a highly desired knowledge of Snowflake’s solutions.
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Application Developer
Harvard Integrations LP
Tea, SD
The IT Programmer/Application Developer designs, builds, and supports the business applications and integrations that keep Harvard Integrations running, from the office to the shop floor.…
Added 1 min ago
Sales Operations Sr. Specialist
NeuraFlash, Part of Accenture
Boston, MA
…in AI, AWS, and Salesforce innovation, we craft intelligent solutions - integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more - to revolutionize…
Added 1 min ago
Sales Enablement and Partner Alliance Specialist
NeuraFlash, Part of Accenture
Boston, MA
…in AI, AWS, and Salesforce innovation, we craft intelligent solutions - integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more - to revolutionize…
Added 1 min ago
Engineering Services Manager
Hohmann & Barnard Inc
Hauppauge, NY
For over 90 years, Hohmann & Barnard, Inc., has pioneered innovative solutions for the masonry industry. As a global leader in manufacturing construction materials for the building…
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Senior Associate - Sample Operations Support
Plainsboro
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Practice Manager, Investment Funds
Gibson Dunn
Washington, DC
- $230,000 to $280,000 USD / year
…Technology to improve workflows and implement scalable, innovative solutions, and support Business Development with operational insight aligned to practice group…
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Vice President – Full Java Stack Engineer
ewminds consulting Services
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Build and integrate event-driven solutions using Kafka or similar messaging platforms.
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Senior Forward Deployed Engineer (FDE Lead
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Define and implement a scalable model for transitioning solutions from prototype to long-term ownership by internal teams.
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Senior Infrastructure Solutions Engineering (AI & Automation)
ewminds consulting Services
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Our client is seeking a highly experienced Senior Vice President, Infrastructure Solutions Engineering leader to drive the next generation of AI-powered infrastructure automation across the…
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Senior Pre-Sales Infrastructure/Network Design Engineer
ewminds consulting Services
New York, NY
Cross-Functional Collaboration: Partner with product managers, engineers, and business stakeholders to define requirements, prioritize design solutions, and communicate design rationale.
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Software AI Engineer
neurohire.ai
Remote, United States
…designing, developing, and integrating AI-powered software solutions that solve real-world problems and improve application…
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Site Reliability Engineer
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Remote, United States
…infrastructure management, and building reliable technology…
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Lead Design Technologist, Design Systems - Remote
CSAA Insurance Services, Inc.
AZ · SC · LA · CA · WA · VA · UT · TX · TN · PA · OR · OK · OH · MI · NY · WV · NJ · MO · MA · WI · NH · NM · NV · KS · NC · MT · AR · MD · DE · RI · KY · MS · IN · AL · IL · ID · DC · CO · FL · IA · NE · SD · CT · MN
…employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative,…
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Associate Director (Digital Engagement Partner) - Regulatory Affairs
Merck
North Wales, PA · Rahway, NJ
…artificial intelligence, data science, automation, Power Platform solutions, and other emerging…
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Senior Software Engineer
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Madison, WI
Experience with AI-assisted software engineering tools such as GitHub Copilot, Claude Code, or equivalent solutions.
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Senior Staff AI / ML Solutions Engineer
PPD Development, LP
Morrisville, NC
We have a new opening within the Clinical Research Group (CRG) of Thermo Fisher for a Senior Staff AI/ML Solutions Engineer to support the Finance organization and serve as the hands-on…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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