Jobs in the United States

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Added 2 mins ago
C
Senior Full-Stack Engineer – E-commerce (Shopify)
CORSAIR
Milpitas, CA
- $170,000 to $185,000 USD / year
Build and extend our Shopify platform: custom apps, Shopify Functions (discounts and more), checkout customizations, and Admin/Storefront API integrations
Added 9 mins ago
Senior Engineer Data Enablement & Management (Redshift/Databricks)
Stateside
Adelphi, MD
The Senior Engineer, Data Enablement & Management is responsible for leading the design, implementation, modernization, and operational reliability of UMGC's enterprise Lakehouse and Data &…
Added 10 mins ago
IT Network Engineer Sr.
HOSP Ann & Robert H. Lurie Children's Hospital of Chicago
Chicago, IL
The IT Network Engineer, Senior is primarily responsible for the design, implementation and support of enterprise network infrastructure utilized by Lurie Children’s Hospital. This includes…
Added 13 mins ago
BV
Data Quality Engineer
Bright Vision Technologies
Fremont / East Bay, CA
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Data Quality Engineer to design, build, validate, and support data solutions that make trusted information available for enterprise operations,…
Added 13 mins ago
BV
Data Science Engineer
Bright Vision Technologies
Frisco / North Dallas, TX
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Data Science Engineer to design, build, validate, and support data solutions that make trusted information available for enterprise operations,…
Added 13 mins ago
BV
Lead Data Engineer
Bright Vision Technologies
Edison / Middlesex County, NJ, NJ
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Lead Data Engineer to design, build, validate, and support data solutions that make trusted information available for enterprise operations,…
Added 13 mins ago
BV
Senior Data Engineer
Bright Vision Technologies
Sunnyvale / South Bay, CA
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Senior Data Engineer to design, build, validate, and support data solutions that make trusted information available for enterprise operations,…
Added 13 mins ago
BV
Data Engineer
Bright Vision Technologies
Sunnyvale / South Bay, CA
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Data Engineer to design, build, validate, and support data solutions that make trusted information available for enterprise operations, analytics,…
Added 13 mins ago
BV
Mobile Performance Test Engineer
Bright Vision Technologies
Edison / Middlesex County, NJ
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Mobile Performance Test Engineer to assess responsiveness, stability, resource utilization, and scalability of mobile applications and their…
Added 15 mins ago
Senior Cloud Services Engineer, II
Walker & Dunlop, LLC
Remote, United States
The Senior Cloud Services Engineer, II, will play a key role in designing, implementing, and supporting the cloud infrastructure that powers Walker & Dunlop’s technology platform. This…
Added 21 mins ago
MG
Senior Network Engineer - TS/SCI w CI Poly
Modern Government Solutions
McLean, VA
- $160,000 to $200,000 USD / year
TITLE: Senior Network Engineer, AI Data Center Infrastructure
Added 21 mins ago
Systems Engineer, Platform Engineering
Quanta Services Management Partnership
Houston, TX
Platform Engineering builds and operates the internal platforms Quanta’s IT Transformation runs on - self-service cloud provisioning, an AI assistant that acts as the front door to IT, and…
Added 21 mins ago
EF
Senior Modern Work Engineer
Exeter Finance LLC
Irving, TX
- $101,500 to $139,600 USD / year
The Senior Modern Work Engineer is a subject matter expert across several disciplines: AI platforms, Microsoft 365, automation, and platform governance and security. This role provides…
Added 26 mins ago
Research Engineer, Post-Training
Actively AI
NY
Actively addresses this at the structural level. Our platform deploys Per-Account AgentsTM across our customers’ TAM, working 24/7 to research, identify opportunities, and advance next…
Added 34 mins ago
Principal Software Engineer
Ascend Learning, LLC
OR · Leawood, KS
We are seeking highly skilled Principal Software Engineer to join our team to lead and contribute to the development of software applications using multiple technologies. Our Software…
Added 35 mins ago
Technical Customer Success Manager
Cube Dev
San Francisco, CA
…Patagonia, Webflow, Brex, Deel, Tubi, Walmart, and Drata. Our platform empowers AI agents with a universal semantic foundation, enabling autonomous analytics at scale while maintaining…
Added 38 mins ago
Senior Application Security Engineer
Blue Cross Blue Shield of Nebraska
Omaha, NE
The Senior Application Security Engineer will serve as a technical leader and owner of company application security capabilities. This role is responsible for implementing and operating…
Added 39 mins ago
EG
Cloud Engineer
Eliassen Group
Harrisburg, PA
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 39 mins ago
EA
FRCS Systems Administrator
Empower AI Inc.
Ft Drum, NY
- $63,500 USD / year
…Infrastructure enclave – on-premises hosts, virtualization/backup platform, and SCADA and Enterprise Integration virtual machines supporting Siemens and Trane building control systems –…
Added 47 mins ago
Software Engineer I
Jorie AI
Remote, United States
We are seeking a Software Engineer I to build and maintain intelligent automation for Revenue Cycle Management (RCM) in healthcare. You will develop Python automation that works across EHR…
Added 47 mins ago
Software Engineer II
Jorie AI
Remote, United States
We are seeking a Software Engineer II to build and own intelligent automation for Revenue Cycle Management (RCM) in healthcare. With limited supervision, you will take features and…
Added 47 mins ago
Senior Software Engineer
Jorie AI
Remote, United States
We are seeking a Senior Software Engineer to design and deliver software for healthcare and other regulated industries, covering automation, web applications, and platform services. You…
Added 48 mins ago
Principal Identity Security Engineer - Privileged Access Management (PAM)
Boston Scientific
Arden Hills, MN
We are seeking a Principal Identity Security Engineer specializing in Privileged Access Management (PAM) to provide advanced technical leadership in the architecture, engineering, security…
Added 50 mins ago
Senior AI Engineer
USA-Medtronic MiniMed, Inc 1017
Atlanta, GA
MiniMed is building a lean, high-leverage AI & Data Science team. We are looking for a Senior AI Engineer who builds AI capabilities hands-on and sets the standard the rest of the team…
Added 1 hour ago
Principal Design Verification Engineer (AI Fabric Switches)
Astera Labs
San Jose, CA · CA
…potential of modern AI. Astera Labs’ Intelligent Connectivity Platform integrates CXL®, Ethernet, NVLink, PCIe®, and UALink™ semiconductor-based technologies with the company’s COSMOS…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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