Jobs in the United States

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Added 6 mins ago
Spatial Metrology Engineer - CMM
CACI
Danbury, CT · Danbury
Support or lead, depending on experience, in the measurement optics in accordance with manufacturing documentation, process documentation and technical requirements
Added 9 mins ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on…
Added 9 mins ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on…
Added 9 mins ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on…
Added 9 mins ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on…
Added 9 mins ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on…
Added 10 mins ago
Sr. Electrical Engineer
Hargrove and Associates, Inc
Greenville, SC
Provide technical guidance to less experienced drafting and engineering personnel in the department.
Added 11 mins ago
Modeling and Simulation Engineer
Trane Technologies
Clarksville, TN
Join Trane Technologies as a Modeling and Simulation Engineer and be at the forefront of innovation in HVAC technology. In this role, you will support HVAC product development through…
Added 11 mins ago
Senior Software Engineer
Humana
Nashville, TN
The Senior Software Engineer is responsible for designing, engineering, and optimizing Batch, EDI, and Clearinghouse technology solutions that support business processes. This role combines…
Added 11 mins ago
Senior Wastewater Process Engineer
Jacobs
Chattanooga, TN · Nashville, TN
…the globe. You’ll also engage in project management, business development, and strategic market/positioning leadership roles as part of our local, regional, and national client engagement,…
Added 17 mins ago
IG
Product Development R&D Engineer
Insight Global
Brea, CA
- From $74 USD / hour
Research and Development Engineering is responsible for development and lifecycle management of products through medical device design control processes and good engineering and…
Added 18 mins ago
GP
Software Engineer - Full Stack
Global Payment Holdi
Denver, CO
- $91,900 to $130,000 USD / year
Make your mark at one of the biggest names in payments. We're looking for a Software Engineer to join our ever-evolving Portal team and help shape the future of global commerce
Added 18 mins ago
TC
Project Mechanical Engineer IV
The Cannon Corporation
Denver, CO
- $40,123 USD / year
Oversee, guide, mentor and provide technical leadership to designers and engineering team.
Added 21 mins ago
SP
Engineer - Data
Sierra Pacific Industries
Redding, CA
- $85,000 to $115,000 USD / year
…ethic is recognized and rewarded. We are looking for an Data Engineer to become a valued member of our IT team that takes pride in effectively responding to business needs and directly…
Added 22 mins ago
Principal Reverse Engineering/Vulnerability Research Engineer
Jobgether
Remote, United States
…exploits, and operational capabilities. The position combines deep technical research with tool development, project leadership, and mentorship. You’ll collaborate with experienced…
Added 29 mins ago
Supplier Quality Engineer - Dearborn Area
The Pivot Group Network
Dearborn · Dearborn, MI
Vendor Quality Engineer, Manufacturing Quality Engineer, Supplier Quality Specialist, Quality Assurance Engineer, Supplier Quality Auditor, Quality Engineer, Supplier Development Engineer,…
Added 29 mins ago
Supplier Quality Engineer - Burton Area
The Pivot Group Network
Burton · Burton, MI
Vendor Quality Engineer, Manufacturing Quality Engineer, Supplier Quality Specialist, Quality Assurance Engineer, Supplier Quality Auditor, Quality Engineer, Supplier Development Engineer,…
Added 29 mins ago
Supplier Quality Engineer - East Tawas Area
The Pivot Group Network
East Tawas · East Tawas, MI
Supplier Quality Auditor, Quality Engineer, Supplier Development Engineer, Sourcing Quality Engineer, Incoming Quality Engineer, Vendor Quality Engineer, Manufacturing Quality Engineer,…
Added 29 mins ago
Packaging Engineer - Mount Clemens Area
The Pivot Group Network
Mount Clemens · Mount Clemens, MI
Materials and Packaging Engineer, Packaging Project Engineer, Packaging Systems Engineer, Packaging Development Engineer, Packaging Design Engineer, Packaging Specialist, Packaging…
Added 29 mins ago
Supplier Quality Engineer - Iron Mountain Area
The Pivot Group Network
Iron Mountain · Iron Mountain, MI
Sourcing Quality Engineer, Incoming Quality Engineer, Vendor Quality Engineer, Manufacturing Quality Engineer, Supplier Quality Specialist, Quality Assurance Engineer, Supplier Quality…
Added 29 mins ago
Network Systems Engineer (2026-0250)
Acclaim Technical Services
Reston, VA
We are currently seeking a Network Systems Engineer with a TS/SCI w/ Polygraph to design, develop, and optimize high-performance, scalable on-premise systems and cloud networking solutions.…
Added 31 mins ago
WC
Sales Engineer
Winn-Marion Companies
Clarksburg, WV
- $100,000 to $250,000 USD / year
As a Sales Engineer, you'll become a trusted technical advisor to customers in industries including:
Added 32 mins ago
Senior Analytics Engineer
COLLETTE TRAVEL SERVICE INC
Pawtucket, RI
The ideal candidate demonstrates strong business acumen, communication, SQL, data modeling, and analytics development skills. They have deep technical expertise in Google Analytics,…
Added 33 mins ago
Supplier Quality Engineer - Wixom Area
The Pivot Group Network
Wixom · Wixom, MI
Sourcing Quality Engineer, Incoming Quality Engineer, Vendor Quality Engineer, Manufacturing Quality Engineer, Supplier Quality Specialist, Quality Assurance Engineer, Supplier Quality…
Added 33 mins ago
Packaging Engineer - Escanaba Area
The Pivot Group Network
Escanaba · Escanaba, MI
Materials and Packaging Engineer, Packaging Project Engineer, Packaging Systems Engineer, Packaging Development Engineer, Packaging Design Engineer, Packaging Specialist, Packaging…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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