Jobs in the United States

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Added 1 min ago
Mojo Libraries Engineer (Copy)
Modular
Remote, United States
…in a highly fragmented space, with incomplete and patchwork solutions that require significant performance tuning and non-generalizable, model-specific enhancements. At Modular, we are…
Added 3 mins ago
TT
Electrical & Computer Engineer
True Talent Solutions Partners
Los Angeles, CA
- $120,000 to $220,000 USD / year
Join a small team as its first dedicated electrical and computer engineer. You will own the flight computer for a satellite mission and help develop GPU compute electronics for AI inference…
Added 3 mins ago
TT
Software Engineer, iOS
True Talent Solutions Partners
New York, NY
- $130,000 to $230,000 USD / year
Added 10 mins ago
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Bicycle and Scooter Repair Technician/Driver - Hybrid
Veo - Operations Careers
Norman, OK
- $15 USD / hour
…globally through electric bikes and scooters. We design and engineer our own vehicles, hardware, and software systems to provide a greener, healthier mode of transportation, making the…
Added 14 mins ago
CC
Senior Engineering Manager (Solar, BESS & Grid Integration)
Consigli Construction
Remote, United States
- $152,000 to $211,000 USD / year
Experience translating complex technical requirements into practical, executable solutions.
Added 14 mins ago
CC
Senior Engineering Manager (Solar, BESS & Grid Integration)
Consigli Construction
Remote, United States
- $152,000 to $211,000 USD / year
Experience translating complex technical requirements into practical, executable solutions.
Added 14 mins ago
CC
Senior Engineering Manager (Solar, BESS & Grid Integration)
Consigli Construction
Remote, United States
- $152,000 to $211,000 USD / year
Experience translating complex technical requirements into practical, executable solutions.
Added 14 mins ago
CC
Senior Engineering Manager (Solar, BESS & Grid Integration)
Consigli Construction
Remote, United States
- $152,000 to $211,000 USD / year
Experience translating complex technical requirements into practical, executable solutions.
Added 16 mins ago
C|
Senior Software Engineer III, Backend
Connexity | Skimlinks, a Taboola company
Remote, United States
- $175,000 to $200,000 USD / year
We are seeking a skilled and motivated Senior Software Engineer III, Backend to join our Internal Tools team. Our team owns the design and implementation of our next-generation internal…
Added 27 mins ago
BA
Systems Test Engineer
Booz Allen Hamilton
Aurora, CO
- $86,800 to $198,000 USD / year
As a Systems Test Engineer you will lead a test team that will work with Booz Allen colleagues and the U.S. Space Force to
Added 27 mins ago
BA
Automation Test Engineer
Booz Allen Hamilton
Aurora, CO
- $69,400 to $158,000 USD / year
…you can also anticipate and preempt future issues, you're a solutions architect. You've evolved your skills into strategy through a long path of software development accomplishments and the…
Added 31 mins ago
Test Engineer
2HB Incorporated
Annapolis Junction, MD
2HB Incorporated is seeking a Test Engineer to support its government customer in Annapolis Junction, MD. The Test Engineer shall be responsible for planning, developing, executing, and…
Added 50 mins ago
Staff Software Engineer
Conga
Boston, MA · Houston, TX
As a Staff Software Engineer, you will work with Cassandra, Redis, Azure, and event-driven patterns to deliver high-throughput backend solutions. You will collaborate with an international…
Added 1 hour ago
RAM Hardware Equipment Engineer
Micron Idaho Semiconductor Manufacturing (Triton) LLC
Boise, ID
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate…
Added 1 hour ago
TT
Founding AI Agent Engineer
True Talent Solutions Partners
San Francisco Bay Area, CA
- $150,000 to $220,000 USD / year
- Zero to four years of experience as a software engineer, agent engineer, or applied AI engineer.
Added 1 hour ago
Inventory Specialist
GXO Logistics
Rural Hall, NC
As an Inventory Specialist, you will have an important role on our team helping us provide sophisticated supply chain solutions to our customers. If you’re looking for an exciting…
Added 1 hour ago
PIT Operator
GXO Logistics
Rural Hall, NC
…role on our team helping us provide sophisticated supply chain solutions for our customers. Become a part of our rapidly growing, dynamic team and we'll help you develop to a level that…
Added 1 hour ago
Inventory Spclst
GXO Logistics
Rural Hall, NC
As an Inventory Specialist, you will have an important role on our team helping us provide sophisticated supply chain solutions to our customers. If you’re looking for an exciting…
Added 1 hour ago
PIT Operator
GXO Logistics
Rural Hall, NC
…role on our team helping us provide sophisticated supply chain solutions for our customers. Become a part of our rapidly growing, dynamic team and we'll help you develop to a level that…
Added 1 hour ago
Clerk
GXO Logistics
Rural Hall, NC
…role on our team helping us provide sophisticated supply chain solutions for our customers. Become a part of our rapidly growing, dynamic team and we'll help you develop to a level that…
Added 1 hour ago
PIT Operator
GXO Logistics
Rural Hall, NC
…role on our team helping us provide sophisticated supply chain solutions for our customers. Become a part of our rapidly growing, dynamic team and we'll help you develop to a level that…
Added 1 hour ago
RF/Microwave Design Engineer
Communications and Power Industries, Inc.
State College, PA
We are seeking an experienced RF/Microwave Design Engineer who can both develop advanced RF hardware and lead focused engineering development projects. This is a hands-on technical role for…
Added 1 hour ago
Software Automation & Platform Engineer - Federal Health IT
Rackner
Remote, United States
…friction, and enable teams to work more effectively. You'll engineer solutions across ServiceNow, enterprise integrations, and modern software delivery platforms, combining technical…
Added 1 hour ago
CI
Commercial Millwork Engineer
Concepts In Millwork
Colorado Springs, CO
- $31,533 USD / year
…We're looking for a talented and meticulous Commercial Millwork Engineer to join our family-oriented team. In this role, you'll be at the forefront of creating custom millwork solutions,…
Added 1 hour ago
Full Stack Software Engineer, Compute
Nominal
NY
Join Nominal as a Full Stack Software Engineer, Compute

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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