Jobs in the United States

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Added 8 mins ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Charleston, WV
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 8 mins ago
C
Senior Support Engineer I
Cleo
Charleston, WV
- $70,000 to $80,000 USD / year
9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Added 8 mins ago
Senior Workday Security Engineer
CVS Health
Charleston, WV
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 19 mins ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Montgomery, AL
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 19 mins ago
Senior Workday Security Engineer
CVS Health
Montgomery, AL
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 19 mins ago
C
Senior Support Engineer I
Cleo
Montgomery, AL
- $70,000 to $80,000 USD / year
9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Added 32 mins ago
IE
Senior Software Developer - Forward Deployed Model
Idea Entity
Remote, United States
- $110,000 to $170,000 USD / year
We are looking for an experienced Senior Software Developer to design, build, test, deploy, and support scalable software solutions that solve complex customer problems.
Added 34 mins ago
AI Engineer I
Midwest Physicians Administrative Services, LLC dba Duly Health and Care
Downers Grove, IL
The AI Engineer I is an early-career role within the Data & Analytics team, working with the AI/ML team to implement, deploy, and support the AI platforms and models that improve patient…
Added 1 hour ago
HR
Senior AI Software Engineer / Automation Architect
Hunter Recruitment Advisors
Arlington Heights, IL
- $120,000 to $150,000 USD / year
S&J Plumbing is seeking a Senior AI Software Engineer / Automation Architect to help build a smarter, more efficient organization as we continue to grow.
Added 1 hour ago
Principal, Software Engineer - Enterprise Automation Frameworks & Support
Humana
Boston, MA
Principal Automation Engineer, Enterprise Automation Frameworks & Support is a senior technical leader responsible for defining, designing, and scaling enterprise-wide test automation…
Added 1 hour ago
Senior Workday Security Engineer
CVS Health
Columbia, SC
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 1 hour ago
TT
Founding Senior Engineer
True Talent Solutions Partners
New York, NY
- $175,000 to $225,000 USD / year
Join an early-stage AI company building growth tools for consumer brands. As a founding senior engineer, you will build core product systems hands-on, help shape the engineering culture and…
Added 1 hour ago
Senior Cybersecurity Engineer – Network Security, Zero Trust & Automation
GD Information Technology, Inc.
Remote, United States
As a Senior Cybersecurity Engineer supporting the Zero Trust and Security Engineering team, you will provide senior-level technical expertise for the design, implementation, integration,…
Added 2 hours ago
J
Customer Solutions Architect
Jobgether
Remote, United States
- $150,000 to $185,000 USD / year
…Technical Account Manager, Solutions Architect, Implementation Engineer, or Senior Systems or Security…
Added 2 hours ago
Principal Software Engineer, Cloud Infrastructure
NVIDIA USA
CA
We are seeking a Principal Software Engineer to drive the architecture and development of our bare-metal and cloud compute infrastructure. Our organization supports hundreds of megawatts of…
Added 2 hours ago
Senior Backend Engineer
Acuity Inc.
Conyers, GA
…Our team owns the technical layer around it: the services, integrations, and automation that connect PLM to the rest of the enterprise and to the engineers who use it every…
Added 2 hours ago
C
Senior Support Engineer I
Cleo
Atlanta, GA
- $70,000 to $80,000 USD / year
9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Added 3 hours ago
SI
Senior Software Engineer, Human Agent Interfaces (HAI)
Salesforce, Inc.
CA
- $148,500 to $246,000 USD / year
…backend services, GraphQL, Model Context Protocol (MCP), and integrations with Microsoft Teams, Slack and…
Added 3 hours ago
SI
Senior Software Engineer, Human Agent Interfaces (HAI)
Salesforce, Inc.
CA
- $148,500 to $246,000 USD / year
…backend services, GraphQL, Model Context Protocol (MCP), and integrations with Microsoft Teams, Slack and…
Added 3 hours ago
J
Senior Software Engineer
Jobot
New York, NY
- $150,000 to $200,000 USD / year
Senior Software Engineer | Building the Future of AI-Powered Identity & Digital Trust | Go, TypeScript, AI Agents | NYC / SF
Added 3 hours ago
J
Senior Software Engineer
Jobot
San Francisco, CA
- $150,000 to $200,000 USD / year
Senior Software Engineer | Building the Future of AI-Powered Identity & Digital Trust | Go, TypeScript, AI Agents | NYC / SF
Added 3 hours ago
Principal Engineer – Supply Chain, Transportation Technology
Target Enterprise Inc
NCD-0375 Brooklyn Park, MN
As a Principal Engineer you set the strategy for software development and/or infrastructure engineering at Target. You set the direction for how software and infrastructure engineering…
Added 3 hours ago
S
Senior Platform Engineer, Embedded Linux & Security
Swan
San Francisco, CA
- $175,000 to $250,000 USD / year
…and cloud services. You'll join a small engineering team as a senior individual contributor, working across device security, DevOps, and backend…
Added 3 hours ago
ES
EverHealth - Lead Forward Deployed Engineer (Remote, US)
EverCommerce Solutions Inc.
Remote, United States
- $170,000 to $200,000 USD / year
We are looking for a Lead Forward Deployed Engineer IV to join EverHealth’s revenue cycle management (RCM) team. RCM is at the heart of how our customers get paid, and we are building a new…
Added 3 hours ago
Senior Software Engineer - Internal AI Agent Infrastructure
Qualtrics
Seattle, WA
…security and governance requirements. The role works with a senior engineering team and responds to feedback from engineers across…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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