Jobs in the United States

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Added 8 mins ago
Program Manager - Federal Health IT
Rackner
Washington, DC · Falls Church, VA
…You'll oversee a multi-company program, work directly with senior Government stakeholders, and lead multidisciplinary teams responsible for delivering critical healthcare technology and…
Added 9 mins ago
UO
Research Development Specialist
University of Colorado Denver
Boulder, CO
- $75,000 to $90,000 USD / year
…social sciences, among others. The Specialist reports to the Senior Director for Research Development, does not have supervisory responsibilities, and collaborates closely with colleagues…
Added 12 mins ago
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Senior Software Engineer
True Talent Solutions Partners
San Francisco, CA
- $210,000 to $300,000 USD / year
- Four to ten years of product backend software engineering experience, at a senior level or above.
Added 12 mins ago
TT
Senior/Staff Full Stack Engineer
True Talent Solutions Partners
San Francisco, CA
- $175,000 to $220,000 USD / year
Added 12 mins ago
TT
Forward Deployed Engineer
True Talent Solutions Partners
San Francisco, CA
- $165,000 to $250,000 USD / year
- Lead customer deployments end-to-end and serve as the primary technical contact for senior stakeholders.
Added 17 mins ago
BI
Site IT Manager
BorgWarner Inc.
Dixon, IL
- $107,600 to $147,950 USD / year
Added 17 mins ago
AC
Project Coordinator (Administrative)
Aston Carter
DES PLAINES, IL
- $60,000 to $90,000 USD / year
Confidence in communicating clearly and professionally with senior management, clients, government officials, suppliers, and project partners.
Added 17 mins ago
Credit Risk - Acquisition Strategy and Capabilities
Citigroup
Schaumburg, IL
Present portfolio performance, risk assessments, key insights, and strategic recommendations to senior and executive leadership.
Added 17 mins ago
Consumer Intelligence & Strategic Analytics Lead, SVP - US Consumer Cards
Citigroup
Schaumburg, IL
The Consumer Intelligence & Strategic Analytics Lead serves as a trusted advisor to senior leadership, delivering insights into consumer behavior, customer trends, competitive dynamics, and…
Added 18 mins ago
Senior Manager, Application Development (.Net, React, Databricks)
CIBC
Chicago, IL
As a Senior Manager, Application Development at CIBC, you will lead cross-functional development teams and oversee several large-scale projects and support functions for key business lines.…
Added 18 mins ago
Senior Manager, US Anti-Money Laundering (AML) Governance
CIBC
Chicago, IL
…supporting effective second line of defense oversight. As a Senior Manager, US AML Governance, you'll lead key governance programs that help ensure our practices are well designed,…
Added 18 mins ago
Managing Director - Engine Maintenance Management
United Airlines
Chicago, IL
Experience presenting to senior leadership teams.
Added 18 mins ago
Inside Machinist (Marine Mechanic) (SkillBridge Intern) - 29257
HII
Pearl, IL
…meaningful projects and work closely with a mentor and with senior company leadership. HII Mission Technologies Internship programs are focused on placing transitioning military into…
Added 18 mins ago
EG
Cloud Engineer
Eliassen Group
Springfield, IL
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 28 mins ago
People Business Partner - Growth
Nominal
United States
You earn trust with senior leaders, tell them what they need to hear, and drive work through people who don't report to you.
Added 37 mins ago
Senior Mechanical Systems Engineer
KLA Corporation
Milpitas, CA
…e-beam systems are designed, built, and brought to market. As a senior technical leader, you will own complex mechanical systems and major subsystems from concept through production, making…
Added 38 mins ago
Product Manager- Cloud Computing
System One
Washington, DC
We are seeking a Senior Product Manager to lead the strategy and development of a cloud-based research computing platform.
Added 43 mins ago
Senior Software & AI Engineer
Abbott
Sylmar, CA
The Senior Software & AI Engineer position works onsite in Sylmar, California within Abbott's Cardiac Rhythm Management (CRM) business.
Added 43 mins ago
Senior Software Engineer, Cloud Platform
Nvidia
Remote, United States
Added 43 mins ago
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Group Director, Product Management – Global Fraud, Identity & Account Protection
Walmart
San Bruno, CA
- $254,000 to $481,000 USD / year
This is the most senior people leadership role in Product Management below Vice President, responsible for governing a complex portfolio of products that protect customers, members,…
Added 43 mins ago
Senior Director, Content Strategy
Walmart
San Bruno, CA
Walmart is seeking a Senior Director of Content Design to lead how clear, useful, and compelling content comes to life across our global customer, associate, and enterprise experiences.
Added 43 mins ago
TT
Senior ML / AI Engineer
True Talent Solutions Partners
San Francisco, CA
- $200,000 to $300,000 USD / year
Join a small, senior engineering team building the ML systems behind consumer-facing products. You will shape the data pipelines, models, retrieval systems, and inference infrastructure…
Added 44 mins ago
Sr. Manager, Data Science & Analytics
Sunrun
CA
We are seeking a highly technical, efficiency-minded Senior Manager of Data Science & Analytics to lead, reshape, and scale our business intelligence and analytics functions.
Added 44 mins ago
Senior Product Manager, YouTube Creator Monetization Quality
Google
San Bruno, CA
Share Senior Product Manager, YouTube Creator Monetization Quality
Added 44 mins ago
Senior Director, Clinical Science, Oncology Early Development (Hybrid)
Merck
South San Francisco, CA
The Senior Director, Clinical Science, Oncology Early Development is responsible for providing strategic Clinical Science leadership for novel assets from candidate transition through…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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