Jobs in the United States

25+ jobs

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Added 5 mins ago
IS
Sr. Engineer
INSPYR Solutions
Fort Worth, TX
- $50 USD / hour
Coordinate developer priorities and assignments in partnership with leadership and technical leads.
Added 5 mins ago
Engineer- Cloud Security
INSPYR Solutions
Fort Worth, TX
…solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect…
Added 5 mins ago
Sr. AVEVA PI Engineer
INSPYR Solutions
The Woodlands, TX
…solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect…
Added 5 mins ago
Manhattan WMS Software Engineer
INSPYR Solutions
Lithia Springs, GA
This is a hands-on software development position requiring direct, professional experience working with Manhattan SCALE 2016.
Added 5 mins ago
Project Manager – Data Center Construction
INSPYR Solutions
Canton, OH
Experience with a data center developer or a GC that builds data centers
Added 5 mins ago
Project Manager – Data Center Construction
INSPYR Solutions
St. Louis, MO
Experience with a data center developer or a GC that builds data centers
Added 5 mins ago
IS
Field Technician I
INSPYR Solutions
Huntsville, AL
- $34 USD / hour
…solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect…
Added 5 mins ago
IS
Business Analyst V
INSPYR Solutions
Texas, TX
- $35 to $55 USD / hour
…solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect…
Added 11 mins ago
Data Analyst-Technical-Staff
Intermountain Health
Juneau, AK
Added 11 mins ago
Advanced Specialist, Portfolio Management (Enterprise Learning)
Pearson
Juneau, AK
You are a commercially minded portfolio professional who is comfortable connecting market insight, financial performance, and learning quality. You bring:
Added 11 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Anchorage, AK
- $131,000 to $174,000 USD / year
Bachelor's degree from an accredited university or college with a minimum of 5 years of professional experience OR an Associate's degree with a minimum of 8 years of professional experience…
Added 11 mins ago
Field Service Professional - Anchorage, AK
Vivint
Anchorage, AK
As a Field Professional, you are the ultimate smart home expert. Your day-to-day responsibilities include:
Added 11 mins ago
Corporate Refining Reliability Specialist
Marathon Petroleum Corporation
Kenai, AK
As an energy industry leader, our career opportunities fuel personal and professional growth.
Added 11 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Juneau, AK
- $105,000 to $125,000 USD / year
Certified Project Management Professional (PMP)or equivalent certification
Added 11 mins ago
Executive Supply Chain FLIGHT DECK Leader
GE Aerospace
Anchorage, AK
Added 11 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Anchorage, AK
- $152,000 to $222,000 USD / year
Added 11 mins ago
Clinical Informaticist
Intermountain Health
Juneau, AK
Added 11 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Juneau, AK
- $105,000 to $125,000 USD / year
Certified Project Management Professional (PMP)or equivalent certification
Added 21 mins ago
JL
Senior Director, Institutional Valuation Practice
Jones Lang LaSalle
Denver, CO
- $40,123 USD / year
Continue participation in JLLU to focus on career path alignment and building professional skillset, including people management and business development
Added 21 mins ago
JL
Property Condition Assessor
Jones Lang LaSalle
Denver, CO
- $55,000 to $80,000 USD / year
Professional certification as a Professional Engineer (PE) or Registered Architect (RA).
Added 21 mins ago
UE
Software Development Engineer I - Colorado
Ulteig Engineers, In
Greenwood Village, CO
- $80,000 to $120,000 USD / year
Ulteig is looking for a Software Engineer who is a Computer Science graduate seeking their first professional software engineering role and who is excited to build with modern AI…
Added 21 mins ago
VI
2027 Summer Internship - Revenue Intelligence
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance
Added 21 mins ago
VI
Senior Director, Spend Management Services - Indirect Category
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance
Added 21 mins ago
VI
Senior Director, Spend Management Services - Clinical Categories
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance
Added 21 mins ago
VI
Senior Category Management Executive - Clinical
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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