Jobs in the United States

25+ jobs

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Added 1 min ago
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Senior Software Engineer, Backend
True Talent Solutions Partners
San Francisco, CA
- $200,000 to $400,000 USD / year
Added 1 min ago
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Product Engineer
True Talent Solutions Partners
San Francisco, CA
- $185,000 to $485,000 USD / year
Added 1 min ago
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Full Stack Engineer
True Talent Solutions Partners
San Francisco, CA
- $230,000 to $300,000 USD / year
- Own problems end to end by speaking with customers, understanding agent failures, defining solutions, and iterating on shipped products.
Added 1 min ago
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Founding Senior Engineer
True Talent Solutions Partners
New York, NY
- $175,000 to $225,000 USD / year
Added 1 min ago
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Robotics Software Engineer
True Talent Solutions Partners
Watertown, MA
- $130,000 to $180,000 USD / year
Added 5 mins ago
Enterprise - Senior Software Engineer - Spring, Java, JavaScript
Erias Ventures, LLC
Columbia, MD
…and growth-oriented company focused on bringing innovative solutions to the difficult mission problems facing our…
Added 8 mins ago
Senior Data Engineer - Clearance Required
LMI
United States
LMI is hiring a Senior Data Engineer to turn fragmented customer data into dependable inputs for national security applications, analytics, and AI. You will build pipelines and data models…
Added 8 mins ago
Staff Data Engineer (CBP)
LMI
United States
LMI is seeking a Staff Data Engineer to build authoritative data products supporting Customs and Border Patrol (CBP) acquisition and program operations. This engineer will own data…
Added 15 mins ago
Software Engineer
CassianRx
Bala Cynwyd, PA
Added 15 mins ago
Sr Cyber Defense Sys Engineer
Constellation
Kennett Square, PA
…Forensics & eDiscovery, Cyber Threat Intelligence, and Technical Solutions Development. Responsible for the creation of content for use in monitoring toolsets while maintaining a uniform…
Added 19 mins ago
Senior Cloud Security Engineer
Altera Corporation
San Jose, CA
The Senior Cloud Security Engineer is a hands-on technical lead responsible for designing, implementing, and improving security across the organization’s Microsoft Azure and Amazon Web…
Added 20 mins ago
Civil Engineer - Land Development
GPAC
Dearborn Heights, MI
We are seeking a Civil Design Engineer with experience in land development to support a variety of residential, commercial, and mixed-use projects. In this role, you'll contribute to…
Added 22 mins ago
Oliver Wyman Vector - Aerospace Software Engineer, Senior Lead - Seattle, WA
Marsh & McLennan
Seattle, WA
9+ years of experience as a Software Engineer, or similar role in a technology driven environment.
Added 31 mins ago
DevOps Engineer
SAIC
Washington, DC
SAIC is seeking a qualiﬁed DevOps Engineer to provide comprehensive administration, operational maintenance, and technical support across enterprise software delivery platforms. In this…
Added 38 mins ago
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Electrical Engineer
GPAC
Casper, WY
- $85,000 to $120,000 USD / year
Are you an Electrical Engineer with a controls background looking for an opportunity where you can build your career, work on meaningful engineering projects, and be part of a major power…
Added 38 mins ago
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Electrical Engineer
GPAC
Cheyenne, WY
- $85,000 to $120,000 USD / year
Are you an Electrical Engineer with a controls background looking for an opportunity where you can build your career, work on meaningful engineering projects, and be part of a major power…
Added 38 mins ago
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Electrical Engineer
GPAC
Gillette, WY
- $85,000 to $120,000 USD / year
Are you an Electrical Engineer with a controls background looking for an opportunity where you can build your career, work on meaningful engineering projects, and be part of a major power…
Added 43 mins ago
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Electrical Engineer-Controls
GPAC
Cheyenne, WY
- $85,000 to $120,000 USD / year
Are you an Electrical Engineer with a controls background looking for an opportunity where you can build your career, work on meaningful engineering projects, and be part of a major power…
Added 43 mins ago
G
Electrical Engineer-Controls
GPAC
Cheyenne, WY
- $85,000 to $120,000 USD / year
Are you an Electrical Engineer with a controls background looking for an opportunity where you can build your career, work on meaningful engineering projects, and be part of a major power…
Added 48 mins ago
Sr Quality Technician
Lovejoy Curtis LLC
Lebanon, NH
Added 54 mins ago
Inside Presales System Engineer
Hewlett Packard Enterprise
Durham, NC
…simplify their network infrastructure through HPE Networking…
Added 54 mins ago
Inside Presales Systems Engineer
Hewlett Packard Enterprise
Durham, NC
…simplify their network infrastructure through HPE Networking…
Added 54 mins ago
Principal Front-End Engineer, Design Systems
Hewlett Packard Enterprise
Ft. Collins, CO
…evaluate architectural trade-offs, and help evolve reusable solutions that make it easier for product teams to deliver consistent, accessible experiences. Your work will span hands-on…
Added 1 hour ago
Senior Developer - Full Stack
Cydcor
Remote, United States
…Python, PostgreSQL, and AWS. We are looking for a seasoned engineer who is excellent at engineering fundamentals first and tied to no single platform second - someone who can operate across…
Added 1 hour ago
ServiceNow Engineer Principal
SAIC
Remote, United States
…intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology,…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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