Jobs in the United States

25+ jobs

Save this search

Added 8 mins ago
Senior GNC Hardware Engineer - Blue Ring
Blue Origin Personnel, LLC
United States
As a Senior GNC Hardware Engineer you will directly contribute to the planning, selection, development, sourcing and acceptance of GN&C hardware for Blue Ring. In a fast-paced dynamic…
Added 11 mins ago
Senior Mechanical Design Engineer
Simplexity Product Development
North Reading, MA
As a Senior Mechanical Design Engineer, you will work with teams designing subsystems for a range of products, tools, and equipment, including robotics, mechanisms, and biotech…
Added 14 mins ago
IA
Quality Assurance Engineer II
Inductive Automation LLC
Folsom, CA
- $115,000 to $125,000 USD / year
The Quality Assurance Engineer II develops and executes tests for all aspects of Ignition. Under the guidance of a Quality Assurance Group Manager, they are responsible for developing,…
Added 14 mins ago
Senior Research Engineer
Zap Energy
Everett, WA
Zap Energy is currently seeking a Senior Research Engineer to help develop the next generation of Z-pinch fusion devices. The Senior Research Engineer will be involved at all stages of…
Added 17 mins ago
Senior AI Engineer, Finance AI & Automation
BMO Bank N.A.
Chicago, IL
BMO is hiring a Senior AI Engineer to design, build and run production-grade AI solutions across Finance. You will own solutions end to end:
Added 20 mins ago
Systems Engineer I/II - Network
Novo Nordisk
Clayton, NC
Collaborate with System Managers, Senior engineers & IT Security for new systems or updates to existing systems
Added 20 mins ago
Sr Project Manager - AI Data Centers
Jacobs
Cary, NC
This is your opportunity to elevate your career to the next level - leading complex, multi-discipline programs as a Senior Project Manager (CA) Lead, across OE, EPCM, and Design-Build…
Added 33 mins ago
Senior SATCOM Lab Engineer
The Mitre Corporation
Bedford, MA
…Our sponsors rely on a wide range of wireless communications systems, including commercial radios, cellular technologies, satellite communications, tactical data links, and other…
Added 33 mins ago
Systems Engineer, Lead
The Mitre Corporation
McLean, VA
The Technical Intelligence and Integration Department (N963) within MITRE’s Intelligence Center seeks a Lead Systems Engineer to advance the delivery of high quality, high impact work for…
Added 36 mins ago
Senior Design Engineer (Permanent Position)
Actalent
Mukilteo, WA
Job Title: Senior Design EngineerJob DescriptionWe are seeking an experienced Senior Design Engineer to lead the mechanical design and development of aerospace structures, mechanisms, and…
Added 42 mins ago
Senior Electrical System Engineer – Payloads - $20K Sign On Bonus
BAE Systems
Westminster, CO
BAE Systems is expanding our expertise to provide exciting and challenging solutions to our customers. Our spacecraft solutions team works in a fast paced, highly collaborative development…
Added 43 mins ago
Program Management Engineer
Texas Instruments
Phoenix, AZ
…every development. The team consists of Design, Marketing, Systems & Applications, Validation, Product & Test Engineering, Firmware/Software Engineering, Manufacturing, Field, and…
Added 43 mins ago
IS
Senior Optical Navigation Engineer (Lunar)
Impulse Space
Boulder, CO
- $210,000 to $300,000 USD / year
As a Senior Optical Navigation Engineer at Impulse Space, you will own the onboard optical navigation algorithms and software for our lunar lander across all phases of development and…
Added 46 mins ago
Senior Web UI/UX Engineer
RGB Spectrum
Alameda, CA
…interact directly with the various classes of users and external systems. This is a pivotal part of this project: defining, implementing, and bringing to market the industry-leading video…
Added 46 mins ago
Senior Cloud Solutions Engineer
RGB Spectrum
Alameda, CA
…interact directly with the various classes of users and external systems. This is a pivotal part of this project: defining, implementing and bringing to market the industry leading video…
Added 48 mins ago
Data Solutions Architect - Data Platform, Data Products & AI-Ready Data
Applied Materials
Santa Clara, CA · Santa Clara
As a Software Engineer at Applied Materials, you’ll dive deep into ground-breaking technologies - like machine learning and AI - to craft novel software solutions that solve our customers’…
Added 53 mins ago
Senior Principal Electrical Engineer II (Hybrid)
BAE Systems
Cedar Rapids, IA
In Precision Strike & Sensing Solutions, we design and manufacture state-of-the-art systems and technology that enable our customers to execute their precision strike missions. Looking for…
Added 53 mins ago
Systems Engineer I - Open Systems Solutions (Onsite)
RTX Corporation
cedar rapids, IA
Systems Engineer I - Open Systems Solutions (Onsite) Cedar Rapids, IA
Added 53 mins ago
Systems Engineer I - Open Systems Solutions (Onsite)
RTX Corporation
cedar rapids, IA
Systems Engineer I - Open Systems Solutions (Onsite) Cedar Rapids, IA
Added 54 mins ago
H
Senior Prototype Engineer
Humanoid
Cambridge, MA
- $115,000 to $160,000 USD / year
We're hiring a Senior Prototype Engineer to join our Hardware team based in Boston. This is a hands-on role where you will rapidly iterate, assemble, diagnose, and evolve advanced robotic…
Added 59 mins ago
O
Senior Platform Software Engineer
Oracle
Santa Clara, CA
- $87,800 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Robotics Software Engineer to develop software for physical robots, turn operational data into useful evidence, and integrate AI…
Added 1 hour ago
Principal/Sr. Principal Engineer, Automation Engineering, Controls System Hardware - Lilly Medicine Foundry
Eli Lilly and Company
United States
The Principal/Sr. Principal Engineer is also responsible for the productivity and mentorship of the other Engineers on the team with the purpose of ensuring that reliable and compliant…
Added 1 hour ago
Hardware Systems Electrical Engineer
MatX
Remote, United States
We are looking for a Hardware Systems Engineer to join our Hardware Systems team. In this role, you will take full ownership of defining, designing, and validating compute trays, boards,…
Added 1 hour ago
Applications Engineer
Teledyne FLIR Defense, LLC
Somerset, KY · Field, KY
…Engineering team, supporting our growing portfolio of unmanned systems (UAS & UGS), maritime gimbaled camera solutions, and integrated Intelligence, Surveillance, and Reconnaissance (ISR)…
Added 1 hour ago
Senior Development Test Engineer
Anduril Industries
Costa Mesa, CA
We are looking for a Senior Development Test Engineer to join our rapidly growing team in Costa Mesa, CA. In this role, you will be responsible performing hardware testing on a variety of…

Miratech

Senior Google CCAIP Engineer

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Apply About employer

Report this job