Jobs in the United States

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Added 2 mins ago
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Google Data Specialist
Accenture
Beaverton, OR
- $70,350 to $196,000 USD / year
You’re comfortable working directly with clients, supporting senior architects, and contributing to end-to-end project execution.
Added 3 mins ago
A
Google Senior Data Engineer
Accenture
Beaverton, OR
- $94,400 to $266,300 USD / year
As a GCP Senior Data Engineer, you will help deliver data modernization, analytics, and AI solutions on GCP. You will support architecture design, build data pipelines and models, perform…
Added 3 mins ago
O
Senior Support Engineer - Oracle Health
Oracle
Salem, OR
- $52,200 to $132,400 USD / year
Oracle Health is seeking an experienced Technical Support Engineer to join our team supporting Cerner Millennium solutions. In this role, you will be responsible for investigating,…
Added 3 mins ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Salem, OR
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 3 mins ago
C
Senior Support Engineer I
Cleo
Salem, OR
- $70,000 to $80,000 USD / year
9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Added 13 mins ago
A
Google Data Specialist
Accenture
Hartford, CT
- $70,350 to $196,000 USD / year
You’re comfortable working directly with clients, supporting senior architects, and contributing to end-to-end project execution.
Added 13 mins ago
A
Google Senior Data Engineer
Accenture
Hartford, CT
- $94,400 to $266,300 USD / year
As a GCP Senior Data Engineer, you will help deliver data modernization, analytics, and AI solutions on GCP. You will support architecture design, build data pipelines and models, perform…
Added 13 mins ago
O
Senior Support Engineer - Oracle Health
Oracle
Hartford, CT
- $52,200 to $132,400 USD / year
Oracle Health is seeking an experienced Technical Support Engineer to join our team supporting Cerner Millennium solutions. In this role, you will be responsible for investigating,…
Added 13 mins ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Hartford, CT
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 13 mins ago
Senior Workday Security Engineer
CVS Health
Hartford, CT
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 13 mins ago
C
Senior Support Engineer I
Cleo
Hartford, CT
- $70,000 to $80,000 USD / year
9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Added 16 mins ago
A
Senior Marketing Operations Engineer
Aleph
Remote, United States
- $149,000 to $195,000 USD / year
We're hiring a Senior Marketing Operations Engineer to build and own the systems, data and automations behind how Aleph generates, routes and measures marketing pipeline. You'll join…
Added 49 mins ago
M
Senior Software Engineer- AI Agents
Microsoft
WA · CA · NY · Redmond, WA · Mountain View, CA · Redmond · Mountain View · New York
- $119,800 to $261,000 USD / year
…managing and governing AI agents at scale. We are looking for a Senior Software Engineer who is passionate about building secure, reliable, and highly scalable distributed systems and…
Added 1 hour ago
Senior DevOps Engineer
Abbott
Pleasanton, CA
We are seeking a highly skilled and experienced Senior DevOps Engineer to design, implement, and optimize scalable DevOps solutions that support the build, release, and deployment of modern…
Added 1 hour ago
Senior Payments Infrastructure Engineer - Crypto, Wallets & Blockchain
Jobgether
Remote, United States
…messaging, live content, payments, and digital wallets. As Senior Payments Infrastructure Engineer, you will take hands-on ownership of an existing payments backend and drive it through…
Added 3 hours ago
PS
Tooling Evolution Lead Engineer
Pfizer Shared Services (EFSS)
MA · CT · NY
- $162,900 to $271,500 USD / year
…output is what the self-service onboarding portal shows to every engineer and PM across all eight platforms, and your evidence framework is what turns tool selection from a political…
Added 3 hours ago
Engineer III, Cloud SDET - Endpoint (Hybrid, Sunnyvale)
CrowdStrike, Inc.
Sunnyvale, CA
CrowdStrike is looking for a Senior Software Development Engineer in Test (SDET) to join our growing Endpoint Protection Product (EPP) Cloud team, supporting our Falcon Prevent solution.…
Added 4 hours ago
VP of Product
Leena AI
NY · New York, NY
…across our pods - knowledge management, AI Colleague Studio, integrations, and the HR, IT and Finance…
Added 4 hours ago
O
Senior Support Engineer - Oracle Health
Oracle
Nashville, TN
- $52,200 to $132,400 USD / year
Oracle Health is seeking an experienced Technical Support Engineer to join our team supporting Cerner Millennium solutions. In this role, you will be responsible for investigating,…
Added 4 hours ago
C
Senior Java Full Stack Engineer - Spring Boot & AWS
Cognizant
Jefferson City, MO
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer - Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 5 hours ago
Senior API & Integration Engineer
Vast Bank
Remote, United States
The Senior API & Integration Engineer is a hands-on technical role responsible for designing, developing, securing, and supporting integrations that connect Vast Bank’s core banking,…
Added 5 hours ago
Boomi Integration Engineer - Local to Pittsburgh, PA
CGI
Pittsburgh, PA
Build and support reliable enterprise integrations using Boomi. This mid to senior level Integration Engineer will design, develop, deploy, and support integration processes across business…
Added 5 hours ago
Senior Infrastructure Engineer
Mach Industries
Huntington Beach, CA
…access approved AI capabilities. Partner with the AI Platform Engineer on secure integrations and reusable infrastructure, with appropriate access controls and human review for…
Added 5 hours ago
TT
Senior Software Engineer, Autonomous Systems
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
- Build backend services and real-time messaging integrations connecting external systems and platforms.
Added 6 hours ago
Senior Network Security Engineer
Ignite IT
Remote, United States
We are seeking a Senior Network Security Engineer for an operations-first role supporting enterprise network security infrastructure across on-premises, remote-access, hybrid-cloud, and…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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