Jobs in the United States

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Added 1 min ago
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Principal Member of Technical Staff (PMTS) / Staff Software Engineer – AI Platform (Agentic Systems)
Salesforce, Inc.
CA · WA
- $197,300 to $344,700 USD / year
As a Principal Member of Technical Staff (PMTS) / Staff Software Engineer on the Agentic Operations team, you will set the technical direction and architecture for how Slack builds,…
Added 2 mins ago
Senior AI Polyglot Engineer
Mitsui Sumitomo Marine Management (USA), Inc.
Warren, NJ
We are seeking a Senior AI Polyglot Engineer to join a product domain team within our Commercial Property & Casualty (P&C) insurance business, supporting areas such as Underwriting, Claims,…
Added 2 mins ago
TT
Senior/Staff Software Engineer
True Talent Solutions Partners
New York, NY
- $180,000 to $270,000 USD / year
- Build and own platform capabilities such as agent frameworks, orchestration, verification, observability, and developer tooling.
Added 2 mins ago
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Machine Learning Engineer - Agentic AI
DiDi Labs
San Jose, CA · Mountain View, CA
- $169,783 to $282,264 USD / year
The annual base salary range for the Senior ML Engineer position is $169,783–$282,264. In addition to base salary, compensation includes bonus, equity, and benefits. The salary ranges are…
Added 3 mins ago
GI
Senior Software Engineer, Compute Platform
GitHub, Inc.
United States
- $127,800 to $339,000 USD / year
As a Senior Software Engineer on Compute Platform, you will work with a distributed team to contribute to the technical direction of a Kubernetes platform that hundreds of internal teams…
Added 3 mins ago
Senior Forward Deployed Engineer (FDE Lead
ewminds consulting Services
East Pittsburgh, PA
Serve as the senior technical lead in discovery and solution design with executive stakeholders; translate ambiguous opportunities into actionable, production-ready plans.
Added 3 mins ago
Senior Pre-Sales Infrastructure/Network Design Engineer
ewminds consulting Services
New York, NY
Added 4 mins ago
Senior Software Engineer
Abbott Laboratories
Madison, WI
The Senior Software Engineer is a hands-on builder within the product-led Software Engineering team in Abbott’s cancer diagnostics division, focused on Digital Engineering and Integrations.…
Added 4 mins ago
Senior Staff AI / ML Solutions Engineer
PPD Development, LP
Morrisville, NC
We have a new opening within the Clinical Research Group (CRG) of Thermo Fisher for a Senior Staff AI/ML Solutions Engineer to support the Finance organization and serve as the hands-on…
Added 4 mins ago
Senior Software Engineer (L4)
Exiger
McLean, VA · Richmond, VA · San Francisco, CA · NY
Whether you're an experienced engineer ready to take ownership of larger projects or a senior individual contributor looking to influence architecture and mentor others, we're looking for…
Added 5 mins ago
Sales Tech Internship- Summer 2027
CrowdStrike, Inc.
Arlington, VA · Redmond, WA · Sunnyvale, CA
Engineer career. You will spend eight weeks in our competitive and immersive program gaining hands-on experience while working side by side with top industry professionals with the…
Added 6 mins ago
Software Engineer 3
Kiewit
Lenexa, KS
TAG is hiring Software Engineer to help design and deliver AI-powered enterprise applications across Kiewit’s district portfolio. This role is ideal for a developer who has outgrown pure…
Added 6 mins ago
Senior Staff Software Engineer, Android & IoT
PatientPoint
Remote, United States
The Senior Staff Engineer on the Ops Portal team is a technical anchor at the intersection of field operations and software engineering. You will serve as the Engineering Lead within the…
Added 7 mins ago
SENIOR NETWORK SECURITY ENGINEER-(REMOTE)
Compass Group
GA
The Sr. Network Security Engineer is responsible for the design, deployment, and support of the organization’s secure network access and zero trust architecture across cloud and on-premises…
Added 7 mins ago
Staff Software Engineer, Autonomous Vehicle Performance Metrics
Motional
Remote, United States
We are seeking a highly skilled Software Engineer to play a critical role in evaluating and improving the performance of our autonomous vehicle (AV) technology. This engineer will be…
Added 7 mins ago
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Firmware Architect/Product Security Technical Lead
TEKsystems
Richardson, TX
- $70 to $87 USD / hour
The Technical Lead - Firmware and Product Security (Level 5) is a senior role responsible for the architecture, development, verification, and lifecycle security of embedded firmware used…
Added 7 mins ago
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Guidewire Software Engineer
TEKsystems
Omaha, NE
- $7.25 to $7.26 USD / hour
KINDLY NO C2CDescriptionThe Senior Software Engineer (Guidewire) designs, develops, and maintains high-quality software to meet business and customer needs. They develop features and…
Added 8 mins ago
Senior NDT Engineer, Automated Inspection (Embedded, Advanced Manufacturing)
Blue Origin Personnel, LLC
United States
You will be the embedded NDT engineer on the Advanced Manufacturing team, a hands-on group of engineers, technicians, and fabricators that develops new joining, materials, and automation…
Added 8 mins ago
EH
Senior Software Engineer
Everbright Health
Denver, CO
- $150,000 USD / year
We're looking for a Senior Software Engineer who can own features end-to-end - from database schema to React UI - and contribute meaningfully across a modern, cloud-native stack. You'll…
Added 8 mins ago
Senior Solutions Engineer
Neo4j
Remote, United States
5+ years of customer-facing experience in a similar capacity (Sales/Presales/Solutions Engineer, Solutions Architect, Technical Consultant, etc), ideally in a similar high-growth, scaling…
Added 9 mins ago
Senior/Principal Forward Deployed Engineer (FDE)
Workday, Inc.
CA
As a Senior or Principal Forward Deployed Engineer, you'll bridge hands-on software development with high-impact customer technical strategy - taking on the most complex, ambiguous…
Added 9 mins ago
Staff Site Reliability Engineer
Revolution Medicines
Redwood City, CA
Reporting to the Senior Director of Cloud Operations, you will build and operate reliable cloud infrastructure through hands-on software engineering, deployment automation and production…
Added 10 mins ago
Software Development Engineer, AWS Context
Amazon Development Center U.S., Inc.
Bellevue, WA
…environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive…
Added 11 mins ago
A
Senior Automation And Controls Engineer
Actalent
Fairfax, VA
- $180,000 to $190,000 USD / year
Job Title: Automation and Controls EngineerJob DescriptionThe Automation and Controls Engineer plays a key role in delivering high-quality automation projects on time and within budget…
Added 11 mins ago
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Technical Product Marketing Manager
Gigs
NY
- $200,000 to $270,000 USD / year
Nobody has held this job at Gigs before. We want someone who gets into the product the way an engineer does and explains it the way a good technical writer does.

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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