Jobs in the United States

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Added 1 min ago
A
Vision Engineer
Actalent
Wixom, MI
- $40 to $48 USD / hour
Job Title: Vision EngineerJob DescriptionThis contract Vision Engineer role supports a critical automation integration project based in Wixom, MI, with subsequent installation work in…
Added 8 mins ago
SS
Cyber Architect and Integration Lead (SDIN)
Stellar Solutions
Colorado Springs, CO
- $31,533 USD / year
Stellar Solutions is seeking a Cyber Architect and Integration Lead (SDIN) to support the U.S. Space Force in advancing secure, resilient, and interoperable network capabilities across the…
Added 32 mins ago
Field Engineer (Data Centers)
Jacobs
Greenville, SC
At Jacobs, we deliver complex data center and mission-critical projects that support the digital infrastructure people and businesses rely on. As a Field Engineer, you will support…
Added 32 mins ago
EG
QA Automation Engineer
Eliassen Group
Columbia, SC
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 32 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Columbia, SC
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 37 mins ago
Automation Controls Engineer
Carlisle
Tooele, Utah, UT
Carlisle Construction Materials (CCM) is seeking an Automation Controls Engineer to join our team in Tooele, UT. The Engineer is responsible for the design, support, troubleshooting, and…
Added 45 mins ago
Algorithm Development Software Engineer - Level 2 or 3
Northrop Grumman
Boulder, CO
…exciting career opportunity for an Algorithms Development Software Engineer – Level 2 or 3 to join our team of qualified, diverse individuals. Our team is chartered with providing…
Added 46 mins ago
Modeling & Simulation Systems Engineer - Level 2 (AHT)
Northrop Grumman
Colorado Springs, CO
To successfully support the mission, the IRHB Engineer will be involved in direct discussions and collaborations with threat stakeholders, intelligence analysts, and fellow engineers to…
Added 46 mins ago
Principal Systems Engineer – Network Sys Engr III (26-388)
Northrop Grumman
Colorado Springs, CO
Northrop Grumman Space Systems - Missile Defense Integration offers an excellent opportunity for a Principal Engineer Systems – Network Sys Engr III (26-388) to join our team of skilled and…
Added 46 mins ago
Staff Integration & Test Engineer (SME) (26-424)
Northrop Grumman
Colorado Springs, CO
…offers an excellent opportunity for a Staff Integration & Test Engineer (SME) (26-424) to join our team of skilled and diverse professionals. Based in Colorado Springs, CO, this role is…
Added 46 mins ago
INTERNAL ONLY: Principal Software Engineer (26-434)
Northrop Grumman
Colorado Springs, CO
Northrop Grumman Space Systems - Missile Defense Integration offers an excellent opportunity for a Principal Software Engineer (26-434) to join our team of skilled and diverse…
Added 46 mins ago
Systems Engineer - Sentinel
Auria (Boecore LLC)
Colorado Springs, CO
Auria is seeking an experienced System Engineer (SE) - All Levels to support the Sentinel program (formerly called the Ground Based Strategic Deterrent - GBSD). This position is in…
Added 46 mins ago
Principal Engineer Software III (26-404)
Northrop Grumman
Colorado Springs, CO
Northrop Grumman Space Systems - Missile Defense Integration offers an excellent opportunity for a Principal Engineer Software III (26-404) to join our team of skilled and diverse…
Added 46 mins ago
CI
Senior Field Specialist - Data Lakehouse (Apache Iceberg)
Cloudera, Inc.
Denver, CO
- $146,000 to $200,000 USD / year
…AWS Certified Data Analytics, Google Cloud Professional Data Engineer). - Working knowledge of the broader open-source data and AI ecosystem, particularly integration points with data…
Added 47 mins ago
EG
Embedded Software Engineer
Eliassen Group
Englewood, CO
- $65 to $75 USD / hour
Hybrid 4 days onsite, 1 remote in Englewood, CO
Added 47 mins ago
Test Engineer
BOOZ, ALLEN & HAMILTON, INC.
Aurora, CO
As a lead Test Engineer you will lead a test team that will work with Booz Allen colleagues and the U.S. Space Force to develop and rapidly deploy the next generation of resilient Missile…
Added 47 mins ago
Data Security Engineer, Senior
BOOZ, ALLEN & HAMILTON, INC.
Colorado Springs, CO
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and…
Added 47 mins ago
EG
QA Automation Engineer
Eliassen Group
Denver, CO
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 47 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Denver, CO
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 1 hour ago
EC
Quality Systems Engineer, Programmatic
Eaton Corporation
Omaha, NE
- $86,000 to $126,000 USD / year
Eaton’s ES AMER ARS division is currently seeking a Quality Systems Engineer, Programmatic. The position will be based out of one of these facilities: Arden, NC, Charlotte, NC, El Paso, TX,…
Added 1 hour ago
EG
QA Automation Engineer
Eliassen Group
Lincoln, NE
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 1 hour ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Lincoln, NE
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 1 hour ago
EG
QA Automation Engineer
Eliassen Group
Charleston, WV
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 1 hour ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Charleston, WV
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 1 hour ago
G
Bridge Design Engineer
GPAC
Boston, MA
- $85,000 to $120,000 USD / year
As a Bridge Design Engineer, you’ll move beyond drafting drawings to become a pivotal contributor to the structural integrity and safety of critical infrastructure. You’ll own technical…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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