Jobs in the United States

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Added 23 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
…retention, membership attribution, value-based programs, and service recovery…
Added 23 mins ago
Network Engineering/Operations Site Lead
Leidos
Fort Belvoir, VA
Build a culture of accountability, professional rigor, collaboration, customer service, continuous improvement, and mission ownership.
Added 23 mins ago
Expert Level Systems Engineer
SHINE Systems & Technologies
Fort Belvoir, VA
…problems to automate or improve existing systems and review cloud service capabilities, workflow, and scheduling…
Added 23 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Charlottesville, VA · Glen Allen, VA
- $131,000 to $174,000 USD / year
Experience leveraging AI-enabled operational tools and automation to streamline infrastructure support, reduce manual effort, and improve service reliability.
Added 23 mins ago
Nuclear Mechanical Engineer 2 - 31050
Huntington Ingalls Industries
Newport News, VA
Customer First – Focus on the mission and those we serve.
Added 23 mins ago
Nuclear Engineer 3 - 31033
Huntington Ingalls Industries
Newport News, VA
Customer First – Focus on the mission and those we serve.
Added 23 mins ago
Nuclear Engineer 2 - 31046
Huntington Ingalls Industries
Newport News, VA
Customer First – Focus on the mission and those we serve.
Added 23 mins ago
Nuclear Engineer 4 - 31049
Huntington Ingalls Industries
Newport News, VA
Customer First – Focus on the mission and those we serve.
Added 23 mins ago
SAP NS2 Senior Cloud Security Engineer-TS/SCI poly Onsite - Chantilly, VA
SAP
Herndon, VA
The NS2 Senior Cloud Security Engineer candidate will be responsible for leading the development of a stand-alone implementation of SAP Products and solutions that meet our client’s complex…
Added 23 mins ago
Software Engineer
Jacobs
Chantilly, VA
…introduces flexible and automated hybrid cloud infrastructure as a service for cloud-agnostic deployments and automation. It's designed to automate data management and…
Added 23 mins ago
SETA Systems Engineer (Mid)
Trinzic
Chantilly, VA
KBR is seeking a Systems Engineer (SETA) to support our customer. The Technical Professional (SETA) provides systems engineering and analytical support to help inform national security…
Added 23 mins ago
Software Engineering Lead and Application Architect - TS/SCI with Polygraph
General Dynamics Information Technology
Chantilly, VA
We are seeking a Lead Engineer to drive the end-to-end software engineering function for mission and enterprise applications across classified environments. This role is accountable for…
Added 24 mins ago
Network Administrator (Network Communications 4)
Huntington Ingalls Industries
Virginia Beach, VA
Customer First – Focus on the mission and those we serve.
Added 24 mins ago
Front-end Engineer 4 (Manager, IC)
Capital One
McLean, VA
…owning full-feature architecture end-to-end. As a Front End Engineer on our Cars and Ground Transportation team, you'll join a fast-moving, product-driven group of makers, doers, and…
Added 24 mins ago
Principal Associate, Data Scientist - Alternative Data Strategy
Capital One
McLean, VA
…machine learning technologies and operating across billions of customer records to unlock the big opportunities that help everyday people save money, time and agony in their financial…
Added 24 mins ago
Senior Associate, Data Scientist - Alternative Data Strategy
Capital One
McLean, VA
…machine learning technologies and operating across billions of customer records to unlock the big opportunities that help everyday people save money, time and agony in their financial…
Added 24 mins ago
Lead AI Software Engineer
Wells Fargo
MCLEAN, VA
We are seeking an AI Engineer to help design, build, and deliver next-generation AI-enabled applications and agentic systems. This role combines hands-on engineering across frontend…
Added 24 mins ago
Systems Engineer - TS/SCI w/Polygraph
General Dynamics Information Technology
McLean, VA
At GDIT, people are our differentiator. As a Systems Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a strong Systems Engineer joining our team to…
Added 24 mins ago
Senior AI Software Engineer
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MCLEAN, VA
We are seeking an Senior AI Engineer to help design, build, and deliver next-generation AI-enabled applications and agentic systems. This role combines hands-on engineering across frontend…
Added 24 mins ago
Software Development Engineer, Leo Space Security
Amazon
Arlington, VA · Herndon, VA
We are looking for a software development engineer to join the founding cohort of the Engineering and R&D team within Leo Space Security. The team defends the manufacturing lines, launch…
Added 24 mins ago
OT Security Platform Engineer – Dragos
Cognizant
Richmond, VA
We are seeking an experienced OT Security Platform Engineer / Technical Lead to own and operate the Dragos security monitoring platform across a global manufacturing environment. This is a…
Added 24 mins ago
Generator Engineer
GE Vernova
Richmond, VA
Customer service mindset focused on Safety, Quality, Delivery, and Cost
Added 24 mins ago
Staff Software Architect
CVS Health
Richmond, VA
Champion engineering best practices across CIE squads: event-driven design, API-first development, data quality at source, and self-service platform patterns
Added 24 mins ago
Lead AI and Data Science Engineer II- Marketing Measurement
Deloitte
McLean, VA · Rosslyn, VA · Richmond, VA
…collaborative environment? As an experienced Lead AI and Data Science Engineer II - Marketing Measurement, you will have the opportunity to share new ideas and collaborate on projects as a…
Added 24 mins ago
Facilities Construction Engineer 4 - 29706
HII
Newport News, VA
Customer First - Focus on the mission and those we serve.

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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