Jobs in the United States

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Added 8 mins ago
Infrastructure Engineer
Endex
New York City, NY · Los Angeles, CA · Denver, CO · Austin, TX · San Francisco, CA · Chicago, IL
We're looking for an engineer who can make the systems behind Endex reliable, observable and straightforward for the team to operate.
Added 14 mins ago
Senior Design Engineer
Divergent
Torrance, CA
Divergent is building the new industrial age. Every day, our teams design, manufacture, and assemble advanced systems for some of the world’s most demanding industries. Our integrated…
Added 14 mins ago
O
Senior Platform Software Engineer
Oracle
Nashville, TN
- $87,800 to $209,500 USD / year
As a Senior Software Engineer you will own software architecture and development of Oracle's GenAI Agent Platform. You should be both a rock solid coder and a distributed systems…
Added 27 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Montpelier, VT
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 31 mins ago
Staff Software Architect
CVS Health
Concord, NH
…enterprise-wide influence. You will define the long-term software and systems architecture vision for the Clinical Insights Engine platform, drive cross-functional alignment on engineering…
Added 35 mins ago
TT
Senior Solutions Engineer, Digital Native and Mid-Market
True Talent Solutions Partners
Remote, United States
- $147,000 to $175,000 USD / year
- Become an expert in the application security platform and integrate it into customer CI/CD pipelines, developer workflows, and security programs.
Added 43 mins ago
Data Center Controls Engineer, Boling, TX
Amazon
Boling, TX
…innovating, deploying, optimizing, and maintaining the automation systems within the data centers. Automation systems consist of building management system (BMS) and electrical power…
Added 43 mins ago
Data Center Controls Engineer, Boling, TX
Amazon
Wharton, TX
…innovating, deploying, optimizing, and maintaining the automation systems within the data centers. Automation systems consist of building management system (BMS) and electrical power…
Added 43 mins ago
TS/SCI Content Developer - SIEM/SOAR
Insight Global
JBSA Lackland, TX
Analyze, onboard, and optimize security logs within the SIEM to support efficient platform performance and effective threat detection.
Added 43 mins ago
E
Market Operations Engineer Lead
ERCOT
Taylor, TX
- $189,800 USD / year
Eight (8) years of experience as Power Systems Engineer, Operations Engineer, Power Systems Analyst, or Engineering Supervisor.
Added 44 mins ago
Public Cloud Network – Security Engineer - VP
Citigroup
Irving, TX
Are you a talented Public Cloud Network – Security Engineer looking for their next challenge? Do you have a passion for building cutting-edge enterprise products and a hands-on approach to…
Added 44 mins ago
Senior Partner Sales Manager - Content (Adobe & Sitecore)
EPAM Systems
Dallas, TX
Added 44 mins ago
Senior Data Engineer
Marathon Petroleum Corporation
Houston, TX · San Antonio, TX
As a Senior Data Engineer, you will design, develop, and optimize scalable data pipelines and cloud-based data solutions using modern data architecture, Azure data services, including Data…
Added 44 mins ago
G
Forward Deployment Agentic Engineer
Guidehouse
SAN ANTONIO, TX · HOUSTON, TX
- $70,000 to $116,000 USD / year
Build and maintain integrations with internal and external systems through APIs, services, and data pipelines.
Added 45 mins ago
OneStream Lead Analytics and Insights Engineer II Manager
Deloitte
Houston, TX · Fort Worth, TX · Westlake, TX · Dallas, TX
3+ years integrating enterprise performance management and corporate performance management platforms with enterprise systems, including enterprise resource planning and data warehouse…
Added 45 mins ago
Cybersecurity, Privacy and Forensics - Palo Alto Networks XSIAM Engineer
PwC
Austin, TX · Houston, TX · Dallas, TX
As a SecOps Engineer specializing in Palo Alto Networks XSIAM or Google technologies, you will play a pivotal role in identifying and analyzing potential threats to an organization's…
Added 45 mins ago
Senior Partner Sales Manager - Content (Adobe & Sitecore)
EPAM Systems
Austin, TX
Added 45 mins ago
GRC Architect/ Information Security Manager- US
DXC Technology
Austin, TX
Build integrations between Archer and other enterprise systems
Added 49 mins ago
C
Software Engineer - Mobile Crowdsourcing Platform
Calder
Redwood City, CA
- $125,000 to $250,500 USD / year
The Crowdsourcing Platform team connects people worldwide with opportunities to collect and contribute data for Physical AI. We build the contributor experience and infrastructure that turn…
Added 49 mins ago
C
Senior Software Engineer - Platform
Calder
Redwood City, CA
- $179,000 to $250,500 USD / year
- Engineer Calder's data processing infrastructure - compute orchestration, storage, scheduling, and monitoring
Added 49 mins ago
C
Software Engineer - Crowdsourcing Platform
Calder
Redwood City, CA
- $125,000 to $250,500 USD / year
- Drive the design and implementation of our core crowdsourcing platform and systems
Added 57 mins ago
VI
Staff Embedded Software Engineer - 5G Devices & NTN Connectivity
Viasat, Inc.
Carlsbad, CA · Germantown, MD
- $205,000 to $307,000 USD / year
…architecture, embedded Linux development, modem integration, and platform design. You will work closely with chipset vendors, hardware teams, and product stakeholders to define and deliver…
Added 57 mins ago
VI
Staff Engineer - Terminal Software
Viasat, Inc.
Carlsbad, CA · Germantown, MD
- $205,000 to $307,000 USD / year
We are seeking a Staff Engineer - Terminal Software to provide technical leadership across our embedded software portfolio. In this role, you will influence software architecture,…
Added 1 hour ago
ASIC Emulation & Verification Engineer
LSI Corporation
United States
…engineering teams to accelerate early FW bring-up on the Palladium platform. Provide hardware models, map memory spaces, and configure virtual debuggers (like JTAG) to allow teams to boot…
Added 1 hour ago
ASIC Emulation and Verification Engineer
LSI Corporation
United States
…engineering teams to accelerate early FW bring-up on the Palladium platform. Provide hardware models, map memory spaces, and configure virtual debuggers (like JTAG) to allow teams to boot…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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