Jobs in the United States

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Added 14 mins ago
Senior Design Engineer
Divergent
Torrance, CA
This Design Engineer role involves bridging design and production, creating and optimizing innovative product designs for manufacturability, collaborating with cross-functional teams, and…
Added 15 mins ago
O
Senior Platform Software Engineer
Oracle
Nashville, TN
- $87,800 to $209,500 USD / year
As a Senior Software Engineer you will own software architecture and development of Oracle's GenAI Agent Platform. You should be both a rock solid coder and a distributed systems…
Added 21 mins ago
Electrical Design Engineer
TAIT Towers
Las Vegas, NV
Collaborate with senior engineers and technical leaders to perform electrical load analysis, component selection, system design architecture development, and electrical systems functional…
Added 31 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
…cross-functional engineering and technical team (comprising Software Development Engineers, Data Engineers, Salesforce Analysts, and System Administrators) focused on building, scaling, and…
Added 32 mins ago
Staff Software Architect
CVS Health
Concord, NH
…the Clinical Insights Engine team at CVS Health. This is a senior individual contributor role with enterprise-wide influence. You will define the long-term software and systems architecture…
Added 32 mins ago
Manufacturing Engineer
Lovejoy Curtis LLC
Keene, NH
Opportunities for professional development and career growth.
Added 34 mins ago
Civil Engineer (Professional Engineer)
GPAC
Lawrenceville, GA
They are looking to add a Senior Civil Engineer to their growing Engineering team. The Senior Civil Engineer's primary role is to provide engineering design & leadership for private land…
Added 35 mins ago
TT
Senior Solutions Engineer, Digital Native and Mid-Market
True Talent Solutions Partners
Remote, United States
- $147,000 to $175,000 USD / year
…helping organizations integrate application security into their development…
Added 39 mins ago
IT Applications Engineer VI, Web
Kaiser Permanente
Greensboro, NC
This very senior individual contributor position is also responsible for end-to-end software solutions for high-traffic, high-availability, scalable internet applications. This position…
Added 41 mins ago
G
Civil Engineer (Professional Engineer)
GPAC
Cape Coral, FL
- $90,000 to $120,000 USD / year
They are looking to add a Senior Civil Engineer to their growing Engineering team. The Senior Civil Engineer's primary role is to provide engineering design & leadership for private land…
Added 44 mins ago
E
Market Operations Engineer Lead
ERCOT
Taylor, TX
- $189,800 USD / year
The ERCOT Engineer Development Program (EDP) is a 12- to 16-month, self-paced program geared toward entry-level engineers looking to start a career in the power industry. Through the…
Added 44 mins ago
T
Senior Desktop Test Automation Engineer
TEKsystems
Round Rock, TX
- $55 to $60 USD / hour
Dell is seeking a Senior Desktop Test Automation Engineer / SDET to own and architect automated testing for Elevation Builder, a Windows desktop application used by Dell's pre-sales…
Added 44 mins ago
Enterprise Architecture Manager, Senior Vice President
Citigroup
Irving, TX
The Enterprise Architecture Manager is a strategic senior technical leader responsible for defining, directing, and governing the enterprise target state architecture, technology portfolio…
Added 44 mins ago
Principal Engineer - Digital Wealth
Citigroup
Irving, TX
The Digital S/W Engineer Group Mgr is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a…
Added 45 mins ago
Automation and Controls Engineer
CDM Smith
Dallas, TX
…environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and…
Added 45 mins ago
Senior Partner Sales Manager - Content (Adobe & Sitecore)
EPAM Systems
Dallas, TX
We're looking for a Senior Partner Sales Manager - Content (Adobe & Sitecore) to join our team in the United States in a hybrid working mode.
Added 45 mins ago
Senior Data Engineer
Marathon Petroleum Corporation
Houston, TX · San Antonio, TX
As a Senior Data Engineer, you will design, develop, and optimize scalable data pipelines and cloud-based data solutions using modern data architecture, Azure data services, including Data…
Added 45 mins ago
Cybersecurity, Privacy and Forensics - Palo Alto Networks XSIAM Engineer
PwC
Austin, TX · Houston, TX · Dallas, TX
As a SecOps Engineer specializing in Palo Alto Networks XSIAM or Google technologies, you will play a pivotal role in identifying and analyzing potential threats to an organization's…
Added 45 mins ago
Senior Partner Sales Manager - Content (Adobe & Sitecore)
EPAM Systems
Austin, TX
We're looking for a Senior Partner Sales Manager - Content (Adobe & Sitecore) to join our team in the United States in a hybrid working mode.
Added 45 mins ago
Lead AI and Data Science Engineer II- Marketing Measurement
Deloitte
Fort Worth, TX · Houston, TX · Austin, TX · Dallas, TX · San Antonio, TX · Westlake, TX
…collaborative environment? As an experienced Lead AI and Data Science Engineer II - Marketing Measurement, you will have the opportunity to share new ideas and collaborate on projects as a…
Added 45 mins ago
Intermediate Environmental, Health & Safety (EHS) Auditor
Jacobs
Austin, TX
…quality reports and presentations to clients’ technical and senior leadership in accordance with Jacobs’ quality process. You'll apply your technical experience to develop delivery…
Added 49 mins ago
C
Senior Software Engineer - Platform
Calder
Redwood City, CA
- $179,000 to $250,500 USD / year
- Engineer Calder's data processing infrastructure - compute orchestration, storage, scheduling, and monitoring
Added 52 mins ago
Mechanical Designer IV
JPL/NASA
Pasadena, CA
You will be working as a Mechanical Design Engineer within the Mechanical Engineering, Integration, and Test Section, which leads the design, analysis, development, integration, and test of…
Added 54 mins ago
Transportation Licensed Engineer
GPAC
Lexington, KY
…sector clients. They are expanding their team and looking for a Senior Project Manager for their Transportation Department. What they have for…
Added 57 mins ago
VI
Senior Systems Engineer - RF Sensing and Mission Systems
Viasat, Inc.
Carlsbad, CA
- $224,500 to $336,500 USD / year
Join Viasat's Government organization as a Senior Staff Systems Engineer supporting the development of advanced RF sensing, signal exploitation, communications, and mission systems. This…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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