Jobs in the United States

25+ jobs

Save this search

Added 3 mins ago
C
Functions - Finance, Summer Associate, Buffalo - USA, 2027
Citigroup
Getzville, NY
- $90,000 USD / year
…Summer FMAs will have the opportunity to work closely with senior managers in key disciplines including Controllers, Treasury, Financial Planning & Analysis, Tax, and business-aligned Chief…
Added 3 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
Cross-Functional Communication: Excellent communication skills to interface effectively with senior executive leaders, operational program managers, and hands-on software engineers.
Added 3 mins ago
C
Data Center Manager (Night Shift) - onsite Barker, NY
CBRE
Barker, NY
- From $120,000 USD / year
…operational activities. Present these risk-mitigation plans to senior management and clients for approval before…
Added 3 mins ago
Wealth Operations 2nd Line of Defense - Operational Risk Vice President
Citigroup
Getzville, NY
ORM Independent Senior Operational Risk Manager (ISORM) business coverage leads for other Wealth business and functions
Added 3 mins ago
C
Functions - Finance, Full Time Associate, Buffalo - USA, 2027
Citigroup
Getzville, NY
- Full-time
…giving you deep, meaningful exposure while working closely with senior managers to build real leadership capability. Rotations will be dependent on business needs and program availability.…
Added 4 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Niskayuna, NY · Schenectady, NY
- $152,000 to $222,000 USD / year
…model, including enrollment of external customers. This is a senior individual-contributor role. It turns the D&S data strategy set by the Chief Technology Office (CTO) into a reliable,…
Added 4 mins ago
SCS Technology Leader
GE Vernova
Schenectady, NY
As a senior leader within Software & Controls Solutions (SCS), you will own the technology foundation that underpins the organization's product portfolio - leading the software engineering,…
Added 4 mins ago
Executive Supply Chain FLIGHT DECK Leader
GE Aerospace
Schenectady, NY
Executive presence and stakeholder management with senior leaders, their staffs, and supplier executives
Added 4 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Schenectady, NY
- $131,000 to $174,000 USD / year
Serve as the senior technical operations authority across engineering application pods (software, hardware and electronic design, and project and portfolio management tools) for US and UK…
Added 4 mins ago
C
Senior Transaction Director
CBRE
New York City, NY
- $200,000 to $250,000 USD / year
…transitions? CBRE is actively seeking a dynamic and experienced Senior Transaction Director to play a critical role in ensuring successful client transitions in the NYC market. The initial…
Added 4 mins ago
P
Senior Manager, Integrated Insights & Strategy, Brand Strategy
Pfizer
New York City, NY
- $124,400 to $207,400 USD / year
Pfizer's Specialty Care Integrated Insights & Strategy (IIS) team is seeking a Senior Manager, Integrated Insights & Strategy who both derives insight and shapes strategy for a priority…
Added 4 mins ago
C
Business Operations & Strategy Director, Property Management
CBRE
New York City, NY
- $190,000 to $225,000 USD / year
…enterprise primarily through influence, building buy-in from senior leaders across geographies and functions who don't report to you and moving work forward amid scale, complexity and…
Added 4 mins ago
Senior Director, Platform Engineering
Altana Technologies, Inc.
BROOKLYN, NY
The Opportunity at AltanaAs the Senior Director of Platform Engineering, you will own the foundation that the entire Altana engineering organization builds on: the cloud infrastructure that…
Added 5 mins ago
O
Director, Site Operations - Saline Township, MI
Oracle
Albany, NY
- $146,300 to $306,400 USD / year
…region builds and expansions, acting as the primary liaison with senior project teams to manage resources, timelines, and world-class standards. Manage all aspects of installations,…
Added 5 mins ago
Data Analyst-Technical-Staff
Intermountain Health
Albany, NY
…standards, and operational goals through data insights. Reporting to senior leaders in Digital Technology Services (DTS), you will collaborate with business and clinical leaders across…
Added 5 mins ago
Senior Insider Threat Engineer
Humana
Albany, NY
The Senior Insider Threat Engineer is responsible for the configuration, tuning, and day-to-day optimization of enterprise insider threat technologies at Humana. Reporting to the Insider…
Added 5 mins ago
AT
Senior Software Engineer
Akamai Technologies, Inc.
Albany, NY
- $121,400 to $218,600 USD / year
As a Software Engineer Senior, you will be responsible for:
Added 5 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Albany, NY
…control baseline. The position works under the direction of senior engineering and architecture staff and provides a foundation for growth into the AI Operations Engineer…
Added 5 mins ago
VP, Strategic Accounts RWD
Norstella
Albany, NY
…NorstellaLinQ among our clients. You’ll act as a trusted advisor to senior-level stakeholders, understanding their complex needs, and helping them to leverage our RWD solutions to enhance…
Added 5 mins ago
Data Center Facility Operations Area Director
Meta
Albany, NY
Meta is seeking a Senior Director to lead Data Center Facility Operations across a multi-area region, including operating campuses and future sites that are yet to be announced or built.…
Added 5 mins ago
JR103250 Postdoctoral Researcher in AIJR103250 GCCIS
Rochester Institute of Technology
ROCHESTER, NY
…larger research project or program under general direction of a senior or principal researcher. Disseminates and publishes research results in peer-reviewed journals, reports, meetings,…
Added 5 mins ago
Cyber Offensive Security Senior Associate
Grant Thornton
New York, NY
As a Senior Offensive Security Consultant on our Cyber Defense team, you will get the opportunity to lead adversarial testing engagements for clients across a range of industries. In this…
Added 5 mins ago
Technology Media & Telecom Merchant Payment Executive
U.S. Bank
New York, NY
The Vice President, Merchant Sales Executive – (TMT) is a senior individual contributor responsible for originating, developing, and closing strategic merchant acquiring and payment…
Added 5 mins ago
Trade and Working Capital Sales, Health Care & Consumer, Director
Citigroup
New York, NY
Originate new business opportunities by engaging senior decision-makers and identifying client needs across trade finance and working capital solutions.
Added 5 mins ago
Senior Associate, Data Scientist - US Card (Applied GenAI)
Capital One
New York, NY

Miratech

Senior Google CCAIP Engineer

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Apply About employer

Report this job