Jobs in the United States

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Added 13 mins ago
TT
Head of Marketing
True Talent Solutions Partners
New York, NY
- $190,000 to $220,000 USD / year
- Hands-on experience marketing enterprise products in data infrastructure, data engineering, cloud platforms, developer tools, or enterprise AI.
Added 13 mins ago
U
Senior Associate – Global Commercial Enablement, Scaled GTM Communications & Learning
Uber
San Francisco, CA · Chicago, IL · New York City, NY
- $113,000 to $151,000 USD / year
Leverage enablement technology and data: Utilize platforms including Seismic, Salesforce, Tableau, and emerging AI tools to improve content accessibility, learning engagement, delivery…
Added 44 mins ago
AD
Consultant, Recovery
AC Disaster Consulting
Remote, United States
- $65,000 to $75,000 USD / year
Added 44 mins ago
AD
Consultant, Recovery
AC Disaster Consulting
Remote, United States
- $65,000 to $75,000 USD / year
Added 44 mins ago
AD
Consultant, Recovery
AC Disaster Consulting
Remote, United States
- $65,000 to $75,000 USD / year
Added 44 mins ago
AD
Consultant, Recovery
AC Disaster Consulting
Remote, United States
- $65,000 to $75,000 USD / year
Added 44 mins ago
AD
Consultant, Recovery
AC Disaster Consulting
Remote, United States
- $65,000 to $75,000 USD / year
Added 53 mins ago
Business Development Representative
DemandZen
NC
Track outreach and update activity in Salesforce
Added 54 mins ago
Controller - (Temporary Assignment)
ZMC-US ITMR Itamar Medical
Atlanta, GA
Added 54 mins ago
Regional Sales Manager - Salt Lake City, UT
ZMC-US ITMR Itamar Medical
Remote, United States
Regularly, timely and accurately maintain Salesforce as needed by Company
Added 58 mins ago
Director of Growth Sales, Enterprise
Skai
los angeles, CA
Maintain rigorous pipeline hygiene in Salesforce and other sales productivity tools
Added 1 hour ago
Customer Advisor Supervisor (Sacramento)
Communication Service for the Deaf, Inc
Remote, United States
Proficiency in Microsoft Office and Enterprise Resource Planning (ERP) systems (e.g., Salesforce, Microsoft Dynamics).
Added 1 hour ago
CO
Outreach Coordinator - Center for Working Families
City of Boston (MA)
Roxbury, MA
- $34.33 to $50.57 USD / hour
…community and citywide meetings, providing technical support on the Salesforce platform and other tracking platforms; representing the CWF as needed; and following up on the CWF’s…
Added 1 hour ago
AD
Consultant, Recovery
AC Disaster Consulting
Tallahassee, FL · Tampa, FL · Panama City Beach, FL · Atlanta, GA · Mobile, AL
- $31.25 to $36.08 USD / hour
Added 1 hour ago
SO
IT Application Development - Senior/Specialist
State of Washington
Olympia, WA
- $99,300 to $133,608 USD / year
…and will serve as the SQL Server Database Administrator and Salesforce application system administrator. Duties include, but are not limited…
Added 1 hour ago
Infrastructure Engineer, Enterprise AI
Wonder Group, INC
Remote, United States
Set up and maintain integrations with the tools employees use, which may include Slack, Gmail, Google Sheets, Salesforce, Looker, BigQuery, and other business systems.
Added 1 hour ago
SO
Software Engineer (Systems Programmer/Developer III) - 61161323
State of South Carolina
West Columbia, SC
- $67,728 to $121,890 USD / year
Salesforce Platform Developer I certification; Platform Developer II or Platform App Builder a plus.
Added 1 hour ago
FB
Project Manager
Force Building Services
Las Vegas, NV
- $75,000 to $90,000 USD / year
Proficient in Microsoft Office Suite and familiar with project management/CRM systems (e.g., Monday.com, Service Fusion, Salesforce, Asana).
Added 2 hours ago
Sales Consultant
TriNet
Palm Beach Gardens
Added 2 hours ago
P
Revenue Operations Specialist
PayJunction
Remote, United States
- $90,000 to $95,000 USD / year
We are seeking a Revenue Operations Specialist to own Salesforce and our go-to-market tool stack, keeping revenue data accurate and turning it into reporting our sales, marketing, and…
Added 2 hours ago
Sr. Manager, Commercial Operations
Dorman Products, Inc.
Colmar, PA
…BI, Excel, and data visualization tools. 2. Experience with Salesforce, SAP or similar business systems. 3. Strong understanding of reporting automation, database structures, and business…
Added 2 hours ago
Sr. Manager, Commercial Operations
Dorman Products, Inc.
Colmar, PA
…BI, Excel, and data visualization tools. 2. Experience with Salesforce, SAP or similar business systems. 3. Strong understanding of reporting automation, database structures, and business…
Added 2 hours ago
Sr. Manager, Commercial Operations
Dorman Products, Inc.
Colmar, PA
…BI, Excel, and data visualization tools. 2. Experience with Salesforce, SAP or similar business systems. 3. Strong understanding of reporting automation, database structures, and business…
Added 2 hours ago
Regional Sales Manager - LATAM
USSC
Exton, PA
…Word, Excel, and a solid understanding of a CRM, preferably Salesforce, experience with ERP/MRP systems. * Enjoyment and track record of working on high-performing teams that thrive in a…
Added 2 hours ago
S
Customer Experience Associate
Saint-Gobain
MALVERN, PA
- $53,500 to $82,500 USD / year
Capture verbatim customer insights and data through platforms such as Salesforce. Proactively gather insights and pain points of each touchpoint.

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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