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Added 1 min ago
Engineering Manager
Morton/Windsor
Silver Springs, NY
…facility. Plans, directs and controls all aspects of capital project planning and execution. Provides technical assistance for EHS, quality, wet end and dry end operations, maintenance and…
Added 5 mins ago
M
US - Electrical Engineer - G00546
ManpowerGroup
Arvada, CO
- Up to $150 USD / hour
Our client, a leading aerospace and defense technology organization, is seeking a Electrical Engineer to join their team. As an Electrical Controls Engineer, you will be part of the…
Added 5 mins ago
Staff Software Engineer, Infrastructure
Google
Sunnyvale, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 6 mins ago
Senior Controls & SCADA Engineer - Data Centers Job Details | Black & Veatch Family of Companies
Black & Veatch
Greenwood Village, CO
Senior Controls & SCADA Engineer - Data Centers
Added 6 mins ago
Senior Geothermal Consultant Job Details | Black & Veatch Family of Companies
Black & Veatch
Greenwood Village, CO
…the individual to contributeadditionaltime supporting similar project work aligned with their…
Added 6 mins ago
Electrical Engineer - Power System Protection (Transmission) Job Details | Black & Veatch Family of Companies
Black & Veatch
Greenwood Village, CO
Electrical Engineer - Power System Protection (Transmission)
Added 6 mins ago
Controls & SCADA Engineer - Data Centers Job Details | Black & Veatch Family of Companies
Black & Veatch
Greenwood Village, CO
The Controls & SCADA Engineer will develop, integrate, test, and commission control solutions while helping establish the technical standards and execution methods used on future projects.
Added 6 mins ago
Transmission & Structural Department Leader
Verdantas
Lakewood, CO
The Department Leader will set department direction, strengthen project delivery and QA/QC, build leadership depth, and coordinate resources across Verdantas offices and disciplines to…
Added 6 mins ago
Sales Engineer, Industry Workflow
Trimble Inc.
Westminster, CO
Added 6 mins ago
Manager, AECO Resource Management
Trimble Inc.
Westminster, CO
…resource strategy and allocation across complex, high-value project pipelines to balance delivery timelines with corporate revenue targets. * Lead, mentor, and elevate a high-performing…
Added 6 mins ago
PT
Flight Sciences Engineer
PDS Tech Commercial
Englewood, CO
- $60.02 USD / hour
…PDS Tech Commercial is seeking an experienced Flight Sciences Engineer to join a cutting-edge aerospace team developing advanced aircraft and aerospace…
Added 6 mins ago
Engineer VII
General Atomics
Englewood, CO
We have an exciting opportunity for an experienced Sr. Space Thermal Engineer to join our team located in Englewood, CO. With limited direction, this position exercises considerable…
Added 6 mins ago
Enterprise Account Project Coordinator III (Remote, USA)
Medtronic
Boulder, CO
This position provides project coordination, administrative, and operational support to Enterprise Account Managers and Account Program Managers within the Global Commercial Office. The…
Added 6 mins ago
Engineering Project/Program Manager
Trimble Inc.
Boulder, CO
Empower Machine Automation and Precision: Shape the Future as our Next Proactive Quality Engineer! Ready to make a tangible impact on global construction and mining industries using…
Added 6 mins ago
Engineer V
General Atomics
Boulder, CO
…advancements to antenna and RF system design, and functions in project leadership roles. Documents findings, communicates results to engineering staff, makes technical presentations, and…
Added 6 mins ago
C
Building Engineer
CBRE
Fort Collins, CO
- $27.16 to $35 USD / hour
As a CBRE Building Engineer, you will be responsible for monitoring, maintaining and repairing building system operations and the performance of various areas including plumbing,…
Added 6 mins ago
Critical Infrastructure Mechanical Engineer, Field Engineering
Amazon Data Services, Inc.
Herndon, VA
As an Amazon Critical Infrastructure Engineer, you will provide full life-cycle support to AWS Data Centers from design inception through site improvement and maintenance. You will be the…
Added 6 mins ago
Mechanical Field Engineer, IAD North Field Engineering
Amazon Data Services, Inc.
Herndon, VA
As an Amazon Critical Infrastructure Engineer, you will provide full life-cycle support to AWS Data Centers from design inception through site improvement and maintenance. You will be the…
Added 6 mins ago
Critical Infrastructure Senior Mechanical Engineer- Data Center and Rack Testing Facility, Field Engineering
Amazon Data Services, Inc.
Florence, KY
…logistics of rack hardware before deployment to data centers. The engineer will support the facility's cooling infrastructure (not the IT equipment itself), ensuring the physical…
Added 6 mins ago
Staff Agile Product Owner - Morrisville (TS/SCI)
Northrop Grumman
Aurora, CO
Work with Project Leads to prioritize Features and Capabilities
Added 6 mins ago
Sr Principal Agile Product Owner - Morrisville (TS/SCI)
Northrop Grumman
Aurora, CO
Work with Project Leads to prioritize Features and Capabilities
Added 6 mins ago
Modeling & Simulation Systems Engineer - Level 2 (AHT)
Northrop Grumman
Colorado Springs, CO
…exciting career opportunity for a Modeling & Simulation Systems Engineer – Level 2 (Infrared Hard Body (IRHB) Missile Modeling Engineer) to join our team of qualified, diverse individuals.…
Added 6 mins ago
Systems Engineer - Sentinel
Auria (Boecore LLC)
Colorado Springs, CO
Auria is seeking an experienced System Engineer (SE) - All Levels to support the Sentinel program (formerly called the Ground Based Strategic Deterrent - GBSD). This position is in…
Added 6 mins ago
Orbital Warfare Test Range Engineer
The Aerospace Corpor
Colorado Springs, CO
…risk and proposes mitigations at the architecture, program, project, interface, or operational level. This role will also include recommending, analyzing and assessing future concepts for…
Added 7 mins ago
2027 Trajectory Optimization Engineer
The Aerospace Corpor
Colorado Springs, CO
…- Must possess strong organizational, time management, and project management skills - Demonstrate flexibility and ability to adapt to changing organizational need - Interpersonal skills to…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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