Jobs in the United States

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Added 3 mins ago
Sr Data Engineer
Insight Global
Kansas City, KS
…the organization moving toward Snowflake as its target data platform. This engineer will assist with those migrations while improving the overall structure, reliability, and usability of…
Added 3 mins ago
Gemini Enterprise for CX Sr. Engineer
Accenture
Overland Park, KS
A hands-on Senior Engineer with strong experience in Google’s Gemini Enterprise for Customer Experience (GECX) Solutions - now building deep expertise in Google Cloud Platform (GCP). You…
Added 3 mins ago
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Google Data Specialist
Accenture
Overland Park, KS
- $70,350 to $196,000 USD / year
…(AGBG), we deliver solutions leveraging Google Cloud’s Data & AI platform - including BigQuery, Looker, Vertex AI, Gemini Foundation Models, and Gemini…
Added 3 mins ago
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Google Senior Data Engineer
Accenture
Overland Park, KS
- $94,400 to $266,300 USD / year
A hands-on Engineer with foundational experience in Data Engineering, Analytics, or Machine Learning - now building deep expertise in Google Cloud Platform (GCP). You are eager to apply…
Added 3 mins ago
GA
Director, Architecture and Data
GE Aerospace
Overland Park, KS
- $152,000 to $202,000 USD / year
Lead and develop the Architecture & Data team – enterprise, platform, software, and data architects plus the data engineers and product managers aligned to the Data Fabric – with clear role…
Added 3 mins ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Topeka, KS
…independently driving critical architectural decisions and evaluating platform choices, such as Snowflake versus Databricks, based on technical and business…
Added 3 mins ago
Senior Workday Security Engineer
CVS Health
Topeka, KS
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 3 mins ago
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Senior Knowledge Graph & Ontology Architect
Cognizant
Topeka, KS
- $130,000 to $160,000 USD / year
Partner with engineering, AI, and platform teams to establish governance controls, security standards, lineage frameworks, and AI architecture guardrails that ensure trustworthy and…
Added 3 mins ago
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GCP data Engineer
Cognizant
Topeka, KS
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 4 mins ago
Sr. Data Engineer AI
Docusign
San Francisco, CA
…time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and…
Added 12 mins ago
Senior Data Engineer
Keebo
Remote, United States
As a Senior Data Engineer, you'll design and scale the data pipelines and machine learning infrastructure behind our platform. You'll use AI to multiply your own output and the team's, and…
Added 25 mins ago
Solution Engineer - NYC
Justt
NYC, NY
…help merchants reclaim their revenue. Our innovative AI-driven platform resolves payment disputes efficiently and accurately, freeing our clients to focus on their core business. We are a…
Added 26 mins ago
Transportation Engineer
Arizona Department of Administration
AZ
Professional Engineer (P.E.) License for the state of Arizona or proof of eligibility for reciprocity at time of appointment.
Added 27 mins ago
Agentic Context Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Agentic Context Engineer based in the United States.
Added 32 mins ago
Senior Microsoft Platform Engineer
Systems Engineering Solutions Corporation
Alexandria, VA
Position Description: The Senior Microsoft Platform Engineer is a Tier 3 role responsible for the administration, operation, and continuous improvement of the agency's Microsoft Azure…
Added 32 mins ago
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Agentic-First Software Engineer (Miami)
Jiffy
Miami, FL
- $150,000 to $265,000 USD / year
…charge on delivering end-to-end features across our e-commerce platform from storefront and checkout to internal tools and platform services while running multiple AI-driven work streams in…
Added 32 mins ago
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Agentic-First Software Engineer (Relocate to Miami)
Jiffy
Austin, TX
- $150,000 to $265,000 USD / year
…charge on delivering end-to-end features across our e-commerce platform from storefront and checkout to internal tools and platform services while running multiple AI-driven work streams in…
Added 32 mins ago
VP of Product
Leena AI
NY · New York, NY
Leena AI is an enterprise agentic AI platform for HR, IT and Finance. Our AI Colleagues don't just answer employee questions - they run the work behind them: case handling, approvals and…
Added 38 mins ago
Embedded Software Engineer Intern
Keysight Technologies, Inc.
Cambridge, MA
As part of the QES software team, your role will be to contribute to our next-generation, high-density quantum control platform. You will support the evolution of the existing software…
Added 43 mins ago
I
Sr Test Engineer (Time and Frequency)
Infleqtion
Louisville, CO
- $106,000 to $141,000 USD / year
We are seeking a Senior Test Engineer to support the development and validation of an atomic clock product pilot line. This individual will join the New Product Introduction Team and work…
Added 43 mins ago
I
Quantum Software Engineer (Compiler)
Infleqtion
Remote, United States
- $145,000 to $170,000 USD / year
This Quantum Software Engineer role will join the Compiler Team within Infleqtion’s Quantum Software organization. This role will be responsible for designing, building, and maintaining…
Added 43 mins ago
I
Quantum Software Engineer - Compiler & Control Systems
Infleqtion
Remote, United States
- $145,000 to $170,000 USD / year
This Quantum Software Engineer role will join the Compiler Team within Infleqtion’s Quantum Software organization. The role will design, build, and maintain quantum compilation software,…
Added 43 mins ago
I
Quantum Integrations Engineer
Infleqtion
Remote, United States
- $145,000 to $170,000 USD / year
We are seeking a Quantum Integrations Engineer with expertise in distributed and cloud software systems and technical integrations and an enthusiasm for quantum software development.
Added 43 mins ago
I
Quantum Integrations Engineer
Infleqtion
Remote, United States
- $145,000 to $170,000 USD / year
We are seeking a Quantum Integrations Engineer with expertise in distributed and cloud software systems and technical integrations and an enthusiasm for quantum software development.
Added 58 mins ago
Software Engineer, Services Platform
SpaceXAI
San Francisco, CA · New York, NY
As a Software Engineer, Services Platform at SpaceXSI, you'll build the platform-level primitives that make it hard for product teams to build brittle systems and easy to build resilient…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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