Jobs in the United States

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Added 4 mins ago
Senior Building Structural Engineer
Kiewit
Lone Tree, CO
Powered by a multidisciplinary team of architects, engineers, and designers, KAE focuses on creating high performance, sustainable facilities across key growth markets including Power,…
Added 4 mins ago
Hyperconverged Infrastructure Engineer
Koniag Government Services
Lakewood, CO
…motivated, and customer-oriented Hyperconverged Infrastructure Engineer to join our team supporting an enterprise data center environment hosting 3,000+ virtual machines. The ideal…
Added 4 mins ago
Data Protection Engineer (Lakewood, CO)
Koniag Government Services
Lakewood, CO
…experienced, motivated, and customer-oriented Data Protection Engineer to join our team supporting a critical enterprise data protection environment. The ideal candidate is a skilled…
Added 4 mins ago
Mechanical Engineer
PDS Tech Commercial
Englewood, CO
Engineer Advanced Defense Solutions That Make a Difference
Added 4 mins ago
C
Lead Building Engineer
CBRE
Boulder, CO
- $40 to $45 USD / hour
As a CBREBuilding Sr. Engineer, you will be responsible for monitoring complex buildingsystem operations and the performance of various areas including plumbing,electrical, painting,…
Added 4 mins ago
Systems Engineer Stf - Level 4
Lockheed Martin
Littleton, CO
This role is for a staff-level Systems Engineer to serve as the GDS Test Lead, overseeing requirements verification and validation, test campaigns, and integration for the GDS organization…
Added 4 mins ago
Systems Engineer – Level 2 or Level 3 (AHT)
Northrop Grumman
Colorado Springs, CO
Familiarity with radar Blake Charts for operational performance analysis
Added 4 mins ago
Integration and Test Engineer
Auria (Boecore LLC)
Colorado Springs, CO
Added 4 mins ago
Senior Cyber Engineer
The Aerospace Corpor
Colorado Springs, CO
…vehicle, ground control, and range systems. As the Senior Cyber Engineer on the Enterprise Mission Infrastructure and Platform (EMIP) team, you will be responsible for providing matrixed…
Added 4 mins ago
T
Windows Systems Engineer
TEKsystems
Colorado Springs, CO
- $50 to $65 USD / hour
Our customer is seeking a Systems Engineer to provide immediate support for its Infrastructure team on a 3-6+ month engagement. This individual will primarily assist with Tier 2 & 3…
Added 4 mins ago
C
Building Engineer
CBRE
Colorado Springs, CO
- $25 to $38.5 USD / hour
As a CBRE Building Engineer, you will be responsible for monitoring, maintaining and repairing building system operations and the performance of various areas including plumbing,…
Added 4 mins ago
Senior Design Manager (Data Center)
Jacobs
Colorado Springs, CO
At Jacobs, we are helping clients deliver the next generation of AI, cloud, hyperscale, and high-performance computing infrastructure. We are seeking a Senior Design Manager - AI Data…
Added 4 mins ago
Sr Software Engineer, Front End - Denver, CO & Dallas, TX
AT&T
Denver, CO
We are seeking a Senior Frontend Software Engineer to develop, modernize, and maintain high-performing, secure, and testable user interfaces. This role supports internal platforms that…
Added 4 mins ago
SDE II, Perception and SLAM, Autonomous Mobility
Amazon
Denver, CO
…robot. We are looking for an enthusiastic Software Development Engineer to join our perception, localization, and machine learning team. You will be part of an exceptional group of…
Added 5 mins ago
AI Automation Architect - Manufacturing and MES processes- Remote
Cognizant
Denver, CO
…fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products…
Added 19 mins ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
…a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget…
Added 19 mins ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
…a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget…
Added 19 mins ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
…a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget…
Added 19 mins ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
…a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget…
Added 19 mins ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
…a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget…
Added 21 mins ago
Senior Software Engineer
Humana
Nashville, TN
The Senior Software Engineer leads the design, optimization, and modernization of critical HIT solutions supporting eHub and related business teams. This role improves system reliability,…
Added 31 mins ago
SP
Engineer - Data
Sierra Pacific Industries
Redding, CA
- $85,000 to $115,000 USD / year
…ethic is recognized and rewarded. We are looking for an Data Engineer to become a valued member of our IT team that takes pride in effectively responding to business needs and directly…
Added 32 mins ago
Principal Reverse Engineering/Vulnerability Research Engineer
Jobgether
Remote, United States
…for a Principal Reverse Engineering/Vulnerability Research Engineer based in the United…
Added 39 mins ago
Continuous Improvement Leader - Petoskey Area
The Pivot Group Network
Petoskey · Petoskey, MI
Process Improvement Specialist, Continuous Improvement Manager, Lean Coordinator, Industrial Engineer, Operational Excellence Specialist, Kaizen Facilitator, Manufacturing Engineer, Quality…
Added 40 mins ago
Network Systems Engineer (2026-0250)
Acclaim Technical Services
Reston, VA
We are currently seeking a Network Systems Engineer with a TS/SCI w/ Polygraph to design, develop, and optimize high-performance, scalable on-premise systems and cloud networking solutions.…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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