Jobs in the United States

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Added 1 min ago
Electrical Construction Designer III
Rosendin
Sterling, VA
…drawings. Work closely with project manager and project lead engineer and take design lead on projects. Coordinates with clients, architects, and other discipline engineers to complete…
Added 1 min ago
Senior Engineering Team Lead
Rosendin
Coppell, TX
The Senior Engineering Team Lead is an advanced-level engineering management position responsible for overseeing larger or more complex project work and may oversee several Engineering Team…
Added 1 min ago
Engineer II
Rosendin
Austin, TX
The Engineer II is a mid-level engineering position responsible for providing technical engineering information and support to the senior engineers to ensure that projects comply with the…
Added 1 min ago
Engineer II
Rosendin
Sterling, VA
The Engineer II is a mid-level engineering position responsible for providing technical engineering information and support to the senior engineers to ensure that projects comply with the…
Added 1 min ago
Engineer II
Rosendin
Coppell, TX
The Engineer II is a mid-level engineering position responsible for providing technical engineering information and support to the senior engineers to ensure that projects comply with the…
Added 1 min ago
Engineer II
Rosendin
Coppell, TX
The Engineer II is a mid-level engineering position responsible for providing technical engineering information and support to the senior engineers to ensure that projects comply with the…
Added 1 min ago
Engineering Team Lead
Rosendin
Pflugerville, TX
The Engineering Team Lead is an engineering management position responsible for providing technical engineering oversight and design team management for engineering projects for which they…
Added 1 min ago
Engineer III
Rosendin
Sterling, VA
The Engineer III is a senior engineering position responsible for providing technical engineering information and assistance to ensure compliance with the project requirements and all…
Added 1 min ago
Engineer II
Rosendin
Pflugerville, TX
The Engineer II is a mid-level engineering position responsible for providing technical engineering information and support to the senior engineers to ensure that projects comply with the…
Added 1 min ago
Systems Engineer II
Rosendin
Sterling, VA
Have experience in project management and worked with vendors and manufacturers?
Added 12 mins ago
Sr. Civil Design Engineer, DCDE AMER Civil East
Amazon Data Services, Inc.
Austin, TX · Columbus, OH · Herndon, VA
AWS is seeking a Data Center Civil Engineer to join the East Design team.
Added 14 mins ago
SO
Disctrict Construction Engineer (TBC) - Mason City
State of Iowa
Mason City, IA
- $55.41 to $78.8 USD / hour
Serves on the District management team along with the District Engineer, Assistant District Engineer, and District Maintenance Manager.
Added 16 mins ago
Sr. DevOps Engineer
Forta Solutions, LLC
Denver, CO
Forta Solutions is seeking a Senior DevOps Engineer to design, automate, secure, and maintain our AWS infrastructure and software delivery systems. This role will improve platform…
Added 22 mins ago
G
Supply Chain Development Engineer
GPAC
Flushing, MI
- $70,000 to $90,000 USD / year
Local industry leader is seeking a Supply Chain Development Engineer to connect internal purchasing, engineering, and project management teams to external manufacturing network. In this…
Added 23 mins ago
G
Supply Chain Development Engineer
GPAC
Frankenmuth, MI
- $70,000 to $90,000 USD / year
Local industry leader is seeking a Supply Chain Development Engineer to connect internal purchasing, engineering, and project management teams to external manufacturing network. In this…
Added 23 mins ago
G
Supply Chain Development Engineer
GPAC
Burt, MI
- $70,000 to $90,000 USD / year
Local industry leader is seeking a Supply Chain Development Engineer to connect internal purchasing, engineering, and project management teams to external manufacturing network. In this…
Added 23 mins ago
G
Supply Chain Development Engineer
GPAC
Vassar, MI
- $70,000 to $90,000 USD / year
Local industry leader is seeking a Supply Chain Development Engineer to connect internal purchasing, engineering, and project management teams to external manufacturing network. In this…
Added 23 mins ago
G
Supply Chain Development Engineer
GPAC
Reese, MI
- $70,000 to $90,000 USD / year
Local industry leader is seeking a Supply Chain Development Engineer to connect internal purchasing, engineering, and project management teams to external manufacturing network. In this…
Added 23 mins ago
O
Principal Core Infrastructure Engineer
Oracle
Nashville, TN · Seattle, WA · Santa Clara, CA
- $114,600 to $234,600 USD / year
…enable safe patching, updates, and rollbacks within change‑management…
Added 24 mins ago
Supplier Quality & Readiness Engineer
Parallel Systems
Los Angeles, CA
As a Supplier Quality & Readiness Engineer, you will own purchased parts from sourcing award through steady-state production as we build our vehicles and the factory to produce them at…
Added 26 mins ago
Travel Senior MEP Project Manager-Mission Critical
STO Building Group
Tulsa, OK
The Senior MEP Project Manager is responsible for the overall planning, management, and execution of work for assigned construction projects. May be assigned responsibility for one or more…
Added 26 mins ago
Travel MEP Project Manager-Mission Critical
STO Building Group
Eagle Mountain, UT
The MEP Project Manager is responsible for the overall planning, management, and execution of work for assigned construction projects. May be assigned responsibility for one or more…
Added 26 mins ago
Travel Senior MEP Project Manager-Mission Critical
STO Building Group
Eagle Mountain, UT
The Senior MEP Project Manager is responsible for the overall planning, management, and execution of work for assigned construction projects. May be assigned responsibility for one or more…
Added 26 mins ago
Travel MEP Project Manager-Mission Critical
STO Building Group
Kansas City, MO
The MEP Project Manager is responsible for the overall planning, management, and execution of work for assigned construction projects. May be assigned responsibility for one or more…
Added 26 mins ago
Travel Senior MEP Project Manager-Mission Critical
STO Building Group
Kansas City, MO
The Senior MEP Project Manager is responsible for the overall planning, management, and execution of work for assigned construction projects. May be assigned responsibility for one or more…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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