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AI Full Stack Engineer
Wavestone
Pittsburgh, PA
- $90,000 to $120,500 USD / year
We are seeking a motivated AI Full Stack Engineer to join our growing AI & Data Team. This role offers an opportunity to work alongside experienced consultants, architects, data scientists,…
Added just now
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Software QA Manager
Health Advocate Solutions, Inc.
Remote, United States
- Up to $140,000 USD / year
…discussing product risks with business leaders, coaching a QA engineer, reviewing automation code, and investigating an issue across the full application…
Added 3 mins ago
Sr. Support Development Engineer (Remote)
Inspira Financial
Oak Brook, IL
The Sr. Support Development Engineer supports, maintains, and improves business critical React applications hosted in Microsoft Azure. The role combines production support with development…
Added 3 mins ago
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Senior Analytics Engineer
Extend
Remote, United States
- $155,000 to $170,000 USD / year
You will design, build, and improve the data pipelines, integrations, and foundational data models that power Extend's analytics and financial systems. Working primarily in Snowflake, dbt,…
Added 6 mins ago
EA DT Engineer
ABC Supply NSC, LLC
NSC1 Beloit, WI
…review, and perform the implementation of database changes for integrations/DW work. Work with BI team, PO to build required tables and transform data to load into Snowflake/Dremio. Perform…
Added 10 mins ago
Senior Business Systems Engineer
NFP Corp
Windsor, CT
…advisers. Location: Position Overview The Senior Business Systems Engineer will be responsible for designing, implementing, and maintaining business systems to support the organization's…
Added 11 mins ago
IG
REMOTE ML Ops Engineer
Insight Global
Remote, United States
- From $71 USD / hour
Experience working with Epic data or healthcare application integrations
Added 14 mins ago
CO
Core Research Software Engineer I - Integrated Genomics Core
Career Opportunities
La Jolla, CA
- $33 to $38 USD / hour
The Salk Institute Core Facilities are looking for a Research Software Engineer to assist in daily systems administration and operational support for the technology infrastructure that…
Added 16 mins ago
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Product Engineer, Scrape
True Talent Solutions Partners
San Francisco, CA
- $235,000 to $260,000 USD / year
- Use the product, review developer feedback, and work directly with customers to diagnose integrations and guide improvements.
Added 17 mins ago
MI
Backend Engineer
MD Integrations
Remote, United States
- $105,000 to $140,000 USD / year
At MD Integrations, we partner with digital health brands to power clinical care at scale. We specialize in men's and women’s health, dermatology, endocrinology, and weight management,…
Added 19 mins ago
Senior Production Support Engineer (8 am - 5 pm ET)
Pindrop
Remote, United States
We are hiring a Senior Production Support Engineer to serve as a technical expert across Pindrop's platform, with a strong focus on API integrations, complex troubleshooting, and production…
Added 21 mins ago
Client Enablement Engineer
Kraken
New York City, NY
…You’ll have the ownership and responsibilities of a software engineer, alongside ownership of a client relationship. You have the ability to work confidently with clients and guide them…
Added 21 mins ago
Client Deployed Engineer
Kraken
New York City, NY
…You’ll have the ownership and responsibilities of a software engineer, alongside ownership of a client relationship. You have the ability to work confidently with clients and guide them…
Added 21 mins ago
Forward Deployed Engineer (Client Solutions)
Kraken
New York City, NY
…You’ll have the ownership and responsibilities of a software engineer, alongside ownership of a client relationship. You have the ability to work confidently with clients and guide them…
Added 22 mins ago
Systems Admin, Intermediate
ASRC Federal
Washington, DC
…managing access rights, accounts, and network resources. The engineer will ensure optimal system performance, capacity, availability, and serviceability. Additionally, responsibilities…
Added 26 mins ago
Middle/Senior MarTech Engineer (Adobe)
Exadel Inc (Website)
United States
We are looking for a Middle/Senior MarTech Engineer (Adobe) with strong hands-on experience across the Adobe Experience Cloud ecosystem, particularly Customer Journey Analytics (CJA), Adobe…
Added 26 mins ago
GTM Engineer
Vendasta
Boca Raton, FL
Fix broken syncs, routing errors and integrations before reps notice
Added 27 mins ago
Web Developer
CACI, INC.-FEDERAL
Chantilly, VA
…design, development, testing, deployment, troubleshooting, integrations, and application modernization. The developer will collaborate with technical teams and customers while thoughtfully…
Added 34 mins ago
CI
IT Systems Engineer
CATAWBA INDIAN NATION
Rock Hill, SC
- $110,000 to $126,000 USD / year
The Systems Engineer is responsible for the administration, maintenance, security, availability, and continued improvement of the Catawba Nation’s on-premises and cloud-based technology…
Added 35 mins ago
Senior Principal Embedded Engineer, AI Solutions
Autodesk
Remote, United States
Autodesk Technical Advisory is seeking a highly technical and customer-focused Senior Principal Embedded Engineer, AI Solutions to join our new Embedded Engineering (forward-deployed…
Added 36 mins ago
DE
Product Software Engineer II
Disney Entertainment & Sports LLC
Bristol, CT
- $119,200 to $159,800 USD / year
The production software Engineering Product Development team is seeking a software engineer capable of building the services that power a wide array of ESPN media management applications…
Added 37 mins ago
Full Stack Engineer
ewminds consulting Services
Clairton, PA
· Architect for scale and resilience: design modular architectures, APIs/microservices, caching strategies, data integrations, and performance tuning
Added 37 mins ago
Technical Support Engineer
DeepHealth
Remote, United States
The Technical Support Engineer L1 - Strategic Accounts serves as a dedicated technical support resource for DeepHealth's strategic and high-value customer accounts, providing advanced…
Added 37 mins ago
Technical Support Engineer
DeepHealth
Remote, United States
The Technical Support Engineer L1 - Strategic Accounts serves as a dedicated technical support resource for DeepHealth's strategic and high-value customer accounts, providing advanced…
Added 39 mins ago
Cloud Engineer I
The University Of Texas At Dallas
TX
The Enterprise Cloud & Infrastructure Services team is seeking a motivated Cloud Engineer I to help deploy, secure, and operate production workloads across AWS, Microsoft Azure, and Google…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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